Le Méridien Kota Kinabalu

Unhelpful sfaff

I wanted to change my itinerary and bring my hotel stay a day forward, from the 21st to the 20th. I offerred to pay the difference in rate if any. Hotel staff told me they cannot do that for me as booking was made via a third party. It was actually made via a fourth party as Kayak outsorced it to getaroom.com. The actual helpline indicated in the booking email (469-675-5368) was possibly run by a fifth party. They were utterly unhelpful with my request to change the booking date by a day, even though I did offer to pay any difference in price. Rigidly cited some sort of policy. I went back to the hotel staff in person and tey also continued to refuse to help. The consequence was that I had to book another hotel for the 20th, did not stay at Le Meridien on the 21st and my money was wasted. I will not be booking via Getaroom ever again and I will be avoiding Le Meridien.