Kuala Lumpur hotellit lähellä Low Yat Plaza

Plussat: All good close to everything shopping

Miinukset: Swimming pool is the best

Plussat: Everything was top and more than my expectations, the location & the warm welcoming & cleanest of the all areas . Special thanks to Ms.SARAH at the reception for here professionalism and warm hospitality (TOP). Mr. Tajul at Aqua restaurant very smiling and attentive staff Hk staff were perfect and they keep my room clean and tidy all the time . Thank for the lovely Birthday cake . Its was a great privilege for me to stay at Mandarin Oriental Kuala lampur and I will promote your hotel to all my friebd friends and family.

Miinukset: None

Plussat: Hospitality from all staff level. Cleanliness. Excellent location. Old hotel but well maintained.

Plussat: The location beside KLCC is perfect for our shopping needs and a many selection of restaurants and cafes to choose from. Apart from great hospitality from the hotel staff from the moment you step in to the security and cleanliness, it was a fulfilling experience for us.

Miinukset: Can't think of anything to suggest, actually.

Plussat: Staff were incredibly friendly and attentive. Facilities were very clean luxurious and comfortable. The infinity pool in particular was a standout feature. Great central location next door to KLCC. It was a wonderful experience.

Plussat: Pool

Miinukset: Hotel needs renovation. Decoration of lobby and lifts can be more comfortable and modern. Night shift staffs should receive further education to maintain the quality of service. Overall, I’m a little disappointed with the service in this hotel in compare with Mandarin Oriental in other Asian countries.

Plussat: Very helpful and friendly staff! Clean and very big room. Breakfast buffet was amazing.

Miinukset: nothing

Plussat: The environment, behaviour of the staffs, quality is well maintained.

Miinukset: Nothing was there like that basically....

Plussat: The property is great, good location

Miinukset: The concierge not knowledgeable ( I consulted two different staff on two different occasions) and very unhelpful and misleading regarding transport advise ( when consulted on transport to a concert venue) creating really unnecessary stress and expense for me and my daughter who were traveling alone. Also , surprisingly for the reputation of such a hotel, the service very slow in the lobby restaurant and the staff almost rude and dismissive

Plussat: The hotel is located the best, but is a bit old, otherwise, it is the best place to stay in KL

Miinukset: The breakfast is congested that causing the service being delayed or down graded, management should find way to improve the situation

Plussat: Loistava hotelli! Palvelu, siisteys, näköala, sijainti, lentokenttäkuljetus, kaikki aivan ensiluokkaista. Valitsimme Club-huoneen, jonka lisäpalvelut olivat todella hintansa arvoisia :)

Plussat: Good

Plussat: We stayed in the old wing. The room was great, the service superb and the amenities above average. I would recommend this hotel to anyone.

Plussat: The hotel itself is very classic. Big and clean room. Love the bathtub. Hotel is located near historic beautiful building (Kuala Lumpur railway station and KTM Berhad) and we can walk to Masjid Negara, Lake Gardens and Bird Park. Breakfast is great, delicious and a lot of variety including local food (Roti and Nasi Lemak). Staff at front door was very helpful. He managed to book grab car and ensure that we can get into the car during traffic jam in front of hotel on a busy night.

Miinukset: Housekeeping is so late (after 5pm).

Plussat: Almost everything but the service at front desk.

Miinukset: Service at front desk. I have two occasions with front desk that. One at around 11 pm Okt 14. I was there just to ask a very simple question. One receptionist attended to one customer. I have to wait for 12 minutes before I left for my ride without getting a chance just to ask question. Second occasion when I was Abt to check out on Tuesday 15 Oct, at around 1:20pm. Two receptionists there attended two customers. Meaning each receptionist was attending one client in front of me. It takes Abt 15 minutes if not longer b4 before I got a chance to check out. The receptionist was not very sensitive at all as even the guest in front of me who get the key card and looked like rushing to go to his room, was stop by the receptionist to tell all sorts of thing that he supposed to know himself.

Plussat: Excellent service.

Plussat: Breakfast not affordable. By Malay standard it was extremely expensive. Jazz singer in bar was fab. lovely atmosphere

Miinukset: Restaurant too expensive

Plussat: Very spacious rooms with excellent rain shower and proper hangers in the wardrobe, as well as the experience of staying in one of KL's heritage hotels even though most of the guest rooms are in the new wing. Friendly reception staff and well kept property.

Miinukset: Lack of power outlets beside the bed, and the remote control does not work for the TV in the bathroom. While it is perfectly reasonable that the hotel management does not allow commercial photography, it is puzzling that as hotel guests, we were told off by the doorman that it is prohibited to take photos of the hotel's beautiful external facade at the heritage wing with a compact camera, and only mobile phones are permitted. Popular items at the buffet breakfast were perpetually out of stock.

Plussat: Everything except the air conditioning. The complimentary nuts were a nice gesture!

Miinukset: The air conditioning. Even at 16.5c, it did not cover the entire room. It was not that cold

Plussat: Club huone on upea. Tyylikäs vanha rakennus.

Miinukset: Alueella ei ole lähellä mitään, ilmainen shuttle vie kyllä keskustaan. Tietyöt sotkee kävelyreittejä.

Plussat: The rooms were huge! The beds very comfortable, bathrooms were great.

Miinukset: The location was a little far from the main shopping area, but only a few minutes in a taxi

Plussat: Erinomainen, ystävällinen palvelu. Erityiskiitos hotellille päivittäin kulkevista shuttle-vuoroista, joilla oli helppo liikkua eri puolille kaupunkia.

Plussat: Property is very good and clean calm comfortable

Miinukset: Nothing With family and friends it is comfortable

Plussat: Location

Miinukset: Cost. Was lovely, but pricey for KL

Plussat: Huge apartment, fabulous views of KL

Plussat: The premise is sparkling clean. The staffs except for the security were very courteous and polite. Attentive and prompt. The rooms are spacious.

Miinukset: The security staff were extremely rude. The day we arrived, to be greeted with such ghastly welcome by these staff were so off putting. One particular security staff was even to the point of outright threatening. There is definitely a fine line between being firm and unwelcoming. We were only unsure of how to access the parking bays. But instead of explaining and directing us properly, we were given mean faces with hiss and all.

Plussat: Everything, the location, amenities, the staff and the room was very stylish, spacious and clean.

Miinukset: Nothing it was perfect!

Plussat: Everything is clean. Beautiful deco. Already stayed here 2 times.

Miinukset: Our fridge broke down and all our food stored in there was spoilt. They did send the technician immediately but they couldnt fix it. They should check and changed/fix it before our arrival.

Plussat: This place really exceeded our expectations. I had read great reviews about it before I booked the place but what we found was even better than expected. The apartment is great in every way and the service was fantastic. The location is a few minutes walking distance from a very lively area with numerous restaurants and also a ten minute walk from Kual Lampur's great street food center. I HIGHLY recommend this place!

Plussat: Perfect location and everything is nearby.

Plussat: Bed was really comfy and clean. Staff was really kind and efficient with their job. They quickly go and repair the water heater for me after i complaint about it. Thank you so much , you guys did a great job

Miinukset: Suddenly my water heater didnt work for my morning shower.

Plussat: the apartment is big and very well maintained. Perfect for families. Nice bosition close to Bukut Bintang but also walking distance from KL Central and Chinatown

Plussat: The room was ok.

Miinukset: Firstly, I’ll start by complimenting the Face Suites hotel. The room is very large and comfortable to live in. The breakfast buffet although very mediocre, is adequate enough to have for breakfast. It’s not quite worth the amount of money you pay for it but overall it’s an OK experience. Okay now, the bad things; checking in, we were greeted by very rude staff. We approached a counter on the right hand side (note: there’s two counters), and was greeted by a very rude man who demanded to see our online booking. No formal greeting, just a “where’s your booking?” in a very rude tone. Quite the impression you made there buddy. After obliging to his utter command, we were rudely instructed that we were at the wrong counter and that the other counter was for hotel guests. Okay, so we go to the other counter and luckily the lady who served us was more pleasant to deal with. So we acquired all the necessary information and went to the elevators to go to our room located on the 20th floor. I will have to say, to anyone who is staying here and does not mind an overcrowded, hot, smelly and rude staffed hotel, then this is the place for you. The best thing about this place is the room (even though one of our air conditioners was not working). The phone line to the hotel food service was also atrocious. The phone line does not even work and we attempted MANY times to contact the reception which took YEARS to pick up our call to finally transfer to the food service. One of the biggest downfalls of this hotel which is the crux for our decision to NEVER come back is the elevator situation. The elevator is HORRENDOUS. There are 8 elevators but some how we still wait over 15 minutes for an elevator down. It does not even tell you where the elevator is, usually there would be a computer screen that tells you which level the elevator is at and if it’s coming down or up. None here, for a 5 star hotel, this is ridiculous.

Plussat: the apartment look clean and upscale. everything you need is there; since scissors until scale. we loved it!!

Miinukset: there is a problem with the design of the apartment as the bathtub didn't fit the tab to fill it and we need to push it or the water was splashing and going to the floor. Also the cupboard has no way to open it as it is totally flat and slippery surface

Plussat: Nice big rooms

Miinukset: Dirty pool, a lot of kids in the pool, no free beds by the pool . Staff should improve on English

Plussat: The suit was amazing and very comfortable. Probably one of the best views from our room to the Petronas Twin Towers.

Miinukset: We had a two night stand in this hotel an on both evenings we have to walk 50 floors by staircase because just 2 of 8 elevators where running. For a hotel in this price range, it should be self-evident that the elevators work and you are not forced to walk half an hour to your room, as there are huge queues in front of the two elevators.

Plussat: Allas tosi hieno, huoneistossa tilaa riittävästi.

Plussat: Loved everything. Location was great, service is great and food is delicious!!!!!! Beautiful beautiful hotel

Miinukset: Loved everything

Plussat: -The room space. -The staff is very friendly and helpful. -The roof pool view is amazing.

Miinukset: -Elevators wait time specially around checkout time. -The only mirror in the room is in the bathroom. -The lobby is very crowded most of the time and not enough seating. -The construction in the next building is sometimes noisy. -The car entrance to the lobby is not very clear and if you miss it you have to go around which will take you 10 minutes.

Plussat: The selection is ok but could make it a bit more exciting - a wider selection perhaps?

Miinukset: The pool area was super jam packed - and not a lot of chairs - plus the staff at towel exchange wasn't very friendly or helpful

Plussat: The suite was really big, clean, modern and has all what you need incl. business room. For the price paid one of the best I had in the last years and I am travelling since more than 40 year all over the world.

Plussat: Sijainti ja henkilökunta oli jees, uima-allas oli mahtava maisemineen (tornit ja tv-masto)

Miinukset: Viereisiltä rakennustyömailta kuului meteliä, sekä huoneemme oli kerroksessa 48, johon kuului iltaisin yläkerran yökerhon musiikki. Aamupala ei ollut hääppönen.

Miinukset: The lift is very very very slow it took around 5 minutes each time and the lift is always packed. The building feels a bit dated.

Plussat: Great apartment and stunning swimming pool overlooking the Petronas tower.