Kuala Lumpur hotellit lähellä Aquaria KLCC

Plussat: Hospitality from all staff level. Cleanliness. Excellent location. Old hotel but well maintained.

Plussat: Location and view

Miinukset: Furniture was aged Bed sheets were damaged some days was dirty Massage table sheet was totally dirty the room has no "espresso machine", and after I have spoken to them they offered to charge me for capsules !!! Breakfast restaurant was very crowded Breakfast variety wasn't at the level of 5 stars nor 4 stars Deposit in advance is annoying and we don't accept it. For extra things we ordered from room service, they didn't know that the room has no deposit, so there was a problem in coordination between them and reception to arrange for the payment. Towels were aged and some times the hanged them despite that I put them to be changed Bath floor were black tiles where you can know if it is still dirty or not

Plussat: yes, good as have a variety of selection.

Miinukset: more chinese style breakfast please.

Plussat: there is a family lounge. we can use all lounge service with children, and children also enjoyed toys and TV there.

Plussat: The hotel facilities restaurants the pool the luxuriousness

Miinukset: drinks a bit high priced

Plussat: Location great, comfortable and clean. Good facilities.

Miinukset: I was disappointed most days in the breakfast, or lack of selection. It was difficult to get eggs cooked, ie long lines waiting. The length of queue was 10 minutes on the Sunday morning at 10am. Yes breakfast was my only let down. The coffee was very nice from the Barrista area.

Plussat: Location and cleanliness of the hotel.

Miinukset: Staff failed to bring our luggage up promptly despite 2 calls to bell boy.

Plussat: Overall A-OK :)

Plussat: Loistava hotelli! Palvelu, siisteys, näköala, sijainti, lentokenttäkuljetus, kaikki aivan ensiluokkaista. Valitsimme Club-huoneen, jonka lisäpalvelut olivat todella hintansa arvoisia :)

Plussat: Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.

Plussat: The service was amazing. I informed them that it was my girlfriends bday and they pulled all the stops to make it an amazing one.

Plussat: its amizing hotel thanx alot for a good sarvic

Miinukset: nathing

Plussat: Comfortable bed and nice bathroom

Miinukset: Starting from the beginning of my experience, once I had booked the room it said that it's ready for checkin. However I had to wait a good 40 minutes. Lift system is very old and requires you to insert their card each time you use it. Often it doesn't read the card. Even 3 star hotels use the touch system. I've never been so disappointed by the breakfast menu in a 5 star hotel. Limited to 10 items at max, if that. Moving on, the swimming pool closes at 6pm... and has no lifeguard! That's a real shame as kids won't be able to enjoy the pool. As for my room, there were lights that weren't working, wallpaper peeling off from the edges, bath tap not fitted properly on the wall and flimsy wardrobe doors! Overall the layout of the room is full and boring. With a table that looks like a ironing board. There was a 10% service which came as a surprise although it does say in very small writing on one of the booking confirmation emails. This should be clearly stated next to the booking summery. Very disappointing. All of these things added up one bit at a time to one big disappointing experience. Would definitely think twice before returning or recommending anyone. The only plus points were that staff are quite friendly and inviting, location is second to none and has a varied selection of designer retailers inside the hotel.

Plussat: One of the best hotel I have ever been in my life. The walking distance to pavillion is just 1 minute, just need to crossed the road. The bed is super clean. Toilet is the best I have ever experienced in life. Got coffee machine in the room. They even refreshed the bed when we are going out in the evening.

Miinukset: Everything is perfect.

Plussat: Location

Plussat: Nice location Friendly staff

Plussat: Staff very friendly and helpful especially the receptionist miss sharron

Miinukset: None

Plussat: Room and location

Plussat: The Shangri-La Kuala Lumpur was amazing and worthy for staycation . The facilities was good and i want to gave huge credit to all your staff . They was friendly especially staff from horizon club lounge. Thanks for welcome us Shangri-La Kuala Lumpur

Miinukset: There nothing lacked at this hotel . Everything was worthy .

Plussat: Hyvä sijainti, siisti, hyvä palvelu.

Plussat: Breakfast included and all meals, Buffet style in The Lemon Tree Restaurant excellent. Staff very helpful courteous and efficient.

Miinukset: Nil

Plussat: Service

Miinukset: Pool was small

Plussat: executive Lounge facility for business meeting and individuals for relax

Miinukset: Asian (indian & pakistani) food dishes were less

Plussat: The hotel is amazing, room was very nice and authentic. The breakfast was splendid!! Never had such a choice the best I‘ve ever seen.

Miinukset: Unfortunately the Spa was very outdated, 2 whirlpools 1 you get frozen in (maybe ok after sauna) the other one you get cooked.

Plussat: Obviously the hospitality n the food

Miinukset: The security at the entry

Plussat: Everything absolutely amazing, staff incredible, if you can let yourself upgade to the Club room with lounge access with many benefits it is more than worth it. Superb location - only 5 mins walk from Petronas Twin Towers. For sure will come back again!

Plussat: No tämä oli luksusta alusta loppuun. Mahtava hotelli, erinomainen palvelu. Henkilökunta erittäin huomaavaista ja palvelualtista.Aamiainen sitä luokkaa että en ole aikaisemmin koskaan sellaista nähnyt. Hintaansa nähden aivan mahtava hotelli. Tulen ehdottomasti toistekin jos joskus olemme tulossa Kuala Lumpuriin.

Miinukset: Ei kerrassaan mitään moitittavaa.

Plussat: Valtavavalikoima aamupalalla. Hotelli on erittäin siisti ja kaunis, hyvällä sijainnilla. Henkilökunta on todella mukava ja avulias.

Plussat: Ystävällinen ja ammattitaitoinen palvelu heti saapumisesta alkaen aina lähtötaksiin saattamiseen asti. Koko perhe piti erityisesti isosta ja monipuolisesta kuntosalista ja mahdollisuudesta saunoa ja nauttia porealtaassa istuskelusta tai uimisesta sen jälkeen. Aamiainen oli erittäin monipuolinen ja maukas. Huoneen varustelu kunnollisine työpöytineen sopii myös työmatkailijalle.

Miinukset: Toisessa huoneessamme ollut tupakan haju häiritsi hieman.

Plussat: Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.

Plussat: Concierge is the best. Thanks to Koy, nishant and gary

Plussat: Close to everything a short walk or train ride to most everything.

Miinukset: Stay was too short there, such a beautifulpkace. Lighting was a bit dim for my liking

Plussat: Twin Tower view. Sky bar. Club benefits.

Miinukset: Would be nice to have USB outlets

Plussat: The room was very nice and the view onto the park and Petronas Towers was great

Miinukset: - The pool is tiny, not open to the sun, and closes early, since it is in the Sky Bar - The Sky Bar is nothing special, despite the view, as the music is too loud and the space too cramped to really be a comfortable place to hang out or enjoy the view

Plussat: The location, the staff and the breakfast, although more attention is needed to be given to Arab food

Miinukset: Room cleaning needs more attention. I asked the cleaners several times to vacuum clean the room but they didn’t in five nights. I think they didn’t understand English properly

Plussat: Hieno näkyvyys huoneesta. Lähellä kaikkea. Hyvä palvelu.

Plussat: Excellent Hotel,Good location,nice and clean,good food availability even for vegetarians. Right in center of Kualalumpur .Twin Towers are almost in the same premises and one can walk down or go by Buggy service by Hotel free of cost .nice ambience. Hotel has good arrangement for a pick up and drop service to and from KLIA and are quite reasonable. I would say very safe for a foreign traveller .

Plussat: Perfect view on the twintowers.

Miinukset: Silence and good standard

Plussat: We loved everything! The pool is exceptional, especially for an inner city hotel. The room was spacious and comfortable, breakfast excellent. We enjoyed club access, with excellent food and drinks. Staff were always helpful and efficient.

Miinukset: The flush on our toilet could have been stronger.

Plussat: Great location with really helpful friendly staff. Definitely made the right choice.

Plussat: Meillä oli pääsy clubhuoneeseen, missä oli tarjolla herkullinen iltapala, sekä viiniä, olutta ja cocktaileja.

Miinukset: Vähän remppaa oli meidän aikana, mutta se ei menoa haitannu.

Plussat: Tämän ensimmäisen hotellimajoitusjakson aamiainen oli hyvä, paitsi croissantit ja muut sellaiset, jotka eivät olleet tuoreita. Kiva, että huone oli uima-altaalle päin ja korkealla. Sinnekin kyllä kuului, hämmästykseksemme, liikenteen melu. Hyvä, että saatiin huone, jossa ei ollut kokolattiamattoa ja että kylpyhuoneessa oli erillinen suihku. Hotellin aulatilat olivat hienot, jopa loisteliaan näköiset.

Miinukset: Ehkä henkilökunta olisi voinut suositella enemmän muitakin liikkumisen vaihtoehtoja kuin hotellin taksia. Huone oli liiankin pelkistetty. Ehkä lasisen, aika ison, kirjoituspöydän tilalla olisi voinut olla nojatuolit ja muunlainen pöytä.

Plussat: Hotelli sijaitsee keskeisellä paikalla KualaLumpurissa. Hyvät yhteydet joka puolelle kaupunkia. Erittäin ystävällinen henkilökunta. Aamiaisravintolassa huippuhyvä palvelu!

Miinukset: Kokolattiamaton vuoksi jouduin vaihtamaan huonetta. Tunkkainen kokolattiamatto ei sovi viiden tähden hotelliin. Minulla ei ole allergioita, mutta silti tunsin huoneessa pölyn tuoksun, joka johtuu juuri matosta.

Plussat: Everything was good. Mostly i love ♥️ was the swimming pool because its closed at 11pm.i was enjoying swimming at night. Superb .

Plussat: Henkilökunnan palvelualttius, upea aamiainen, uima-allas, sijainti ja näköala. Loistava paikka!

Miinukset: Kaikki oli erinomaista

Miinukset: The staff they are not organized. Five star hotel and they don't have enough chairs to set and wait for check in and check out. The room service is so POOR! They keep coming to the room regardless if u select room service option on the door or not disturbing our sleep. They arrange the beds only without changing the bed sheets or blankets. Empty bottles of water on the floor no one picked it up or removed it. They didn't replace new bottles of water untill I asked so. Even the tissue box. The bath tub was disgusting for days the color of the water was yellow. I asked for someone to come and see and no show at all. Next day I called again they sent a technician all he did or actually asked me to do is to keep the water running untill it becomes normal!!! And it stayed like that for hours nothing changed!!!! I got sick midnight very high temperature I called them to seek a doctor. They didn't help at all. All they did was telling me that they will arrange a transportation to a hospital if I wish. And I was waiting days for a feedback since I had to leave the country and go back home both reasons was because I was sick and not recovering plus an urgent matter. My check out was 10/10/2019 instead of 14/10/2019. Keep sending emails to them and booking with no response.

Plussat: The hotel is located opposite the Monorail station and it is great to get around.

Plussat: Aamiainen oli monipuolinen ja hyvin paljon itämainen, mutta pystyi syömään myös eurooppalaisittain. Hotellin sijainti oli hyvä. Henkilökunnan palvelualttius miellytti.

Miinukset: Jos olisimme joutuneet jäämään ensimmäiseen huoneeseen kerroksessa 5, ei olisi ollut hyvä. Huoneessa hieman tuli tunne, että onkohan siellä tupakoitu. Suihku ns. 'pissi' varresta. Kuitenkin kaksoisvuode, jota ei haluttu, oli syynä vaihtoon. Se onnistui. Huoneisiin yllättävästi kuului kadun äänet.

Plussat: If we ever are to return to Kuala Lumpur we will definitely stay with Renaissance one more time. Our experience was just perfect! To start, knowing that we were traveling during our honeymoon, the management cared to leave us complementary dessert in the room and we suspect that they have actually upgraded us to a better room, with a super cool design and location. Sweet! It's always good to see that a big hotel with so many guests still doesn't neglect personalized service. The facilities are excellent with a very nice swimming pool and gym and the location couldn't be better.

Miinukset: One thing that the hotel management could improve is the food service that, despite being very good, had an average waiting time of 45 minutes around 5/6 pm, which forced us to walk to the nearest coffee shop in order to get an afternoon snack.

Plussat: Room is big and clean.

Miinukset: Some disappoint hotel facilities.