Kuala Lumpur hotellit lähellä Rumah Penghulu Abu Seman

Plussat: Only issue was the Italian restaurant could not offer a full menu and several items were not available which was very disappointing

Miinukset: Italian restaurant

Plussat: Hospitality from all staff level. Cleanliness. Excellent location. Old hotel but well maintained.

Plussat: The hotel facilities restaurants the pool the luxuriousness

Miinukset: drinks a bit high priced

Plussat: Location and cleanliness of the hotel.

Miinukset: Staff failed to bring our luggage up promptly despite 2 calls to bell boy.

Plussat: I always try out all of the luxury brands during my days off, therefore I have some certain experiences to share and standards to expect ones to meet. This property has not offered the best of its brand but I'm confident that it has potential to improve. Here are some feedbacks for you: Positive: -Grand lobby and lightning system. Nice view. Hotel is old but overall the maintenance is pretty well as water flashing strongly, clean room carpet, fresh smell in the room. Bath amenities are set up generously. Beautiful cultural touch in the room and the hallway with framed decors. -Reservation and room controller did a great job in arranging my consecutive bookings in one room, making the stay so much more convenient and worthwhile. Thank you very much. -Sweets and cakes in the Club lounge is as delicious as the Mandarin bakery brand should be. -Laundry was returned in nice set up. -Bellman approached us and offered assistance with luggage and car arrangement. Thank you. -Beautiful and large Club lounge with cool Pianoman and signature KL view.

Miinukset: Developmental areas: -Lack of luxury element, which is Human touch; Barely eyes contact upon both arrival and departure experiences. Upon departure, eyes contact and conversation were only addressed to the man, while you should have made connection to both. No personal connection at FD such as: "How was your flight?" at arrival, Or "How was your stay with us?" at departure. FD got our passports, therefore names were achieved but they never address us by name. No further assistance was offered before ending a conversation. Bellman and Concierge were available at front but did not open the car door actively. Upon checking in, no explanation was given about the room type, executive lounge benefits. -Assuming service: When at the Club lounge, I was looking for the small folks for fruits and dessert. I had not finished my sentence :"where is the small.." but the person in charge quickly told me: "it's on the table". It was not. The Lounge is large but there was only one associate working during evening cocktails. Therefore service was not properly performed. When we was calling him to inform that we would like to move the table to which he had not cleaned yet, but we only had a chance to say: "excuses me,.." he quickly interrupted our sentence by saying shortly: "I'll be back". The table was cleaned up not thoroughly as glass coaster was left remaining. -There was only 1 trash bin in the bathroom, whereas there should be one for general waste and another one for dirty towels. Reused showercap, it even has a hold and man hair (picture can be sent if you wish). This kind of thing should not be reused. No turn down amenity. -BF buffet is not very impressive. Basically there is no single special connection after a stay. However like I said before, the hotel has potential, and the developmental areas are mainly in soft skills, which can be trained. So hope to see improvements from you in the future.

Plussat: Great location, staff and food

Plussat: Loistava hotelli! Palvelu, siisteys, näköala, sijainti, lentokenttäkuljetus, kaikki aivan ensiluokkaista. Valitsimme Club-huoneen, jonka lisäpalvelut olivat todella hintansa arvoisia :)

Plussat: Nice pool and great breakfast

Plussat: Ideally located across from Petronas Towers. Nice hotel but not up to the standards of other MOs. Definitely needs a refresh.

Plussat: Nothing beats a room at the Mandarin - they truly have thought of everything. We chose a room with a view out to the Petronas Towers and fountains too, which was just absolutely iconic.

Miinukset: It was extremely crowded at breakfast. The tables felt too squeezed together, with the waiting staff and the other guests squeezing between the tables to get back and forth and noise levels to match.

Plussat: 3rd time staying here, perfect place to stay for your vacation in KL

Plussat: Lanson Place will always be my first choice. Hotel is superbly clean and the services provided always very efficient and fast! Hotel staff are very soft spoken and polite. The best in KL thus far!

Miinukset: None

Plussat: Modern with lots of space and great views

Plussat: Excellent location. Great design of the room, very spacious

Miinukset: The hassle of entering the parking are via car. Basically to enter the parking area, you need to check in first, get the access card and enter the parking area. This is very troublesome, for us to park first somewhere, check in, then go back to the car and goes to the parking area.

Plussat: Should have a restaurant

Miinukset: Don’t have restaurants and smoking room.

Plussat: The hotel is on a great location close to bukit bintang. It is awesome to be close to restaurant and cafes. the hotel staff is very friendly and accurate. Their service is excellent and I am looking forward to returning to this hotel, next time I visit Kuala Lumpur.

Plussat: Amazin apartments espcially with family and children super location

Miinukset: The need a 24hr coffee shop and a bar

Plussat: Location. Friendly and helpful staff

Miinukset: Slow speed of elevator

Plussat: location is good

Miinukset: During the noon time between 11:00 to 13:00 that it is impossible to use the elevator... only 4 elevators working.... waiting for more than 1 hour for going down to the lobby....

Plussat: Rooftop swimming pool

Miinukset: The taxi stand area in front hotel lobby is bit lousy..

Plussat: Good location, tremendous space

Miinukset: Hot water not enough, last for 10min only

Plussat: Nice and large rooms, great breakfast and really helpful staff. The rooftop pool with bar was simply amazing.

Miinukset: Some elevators were currently out of service, so sometimes it was a long waiting for elevator.

Plussat: Considering the location, The face is reasonable price. There were enough parking lot which was very convinient.

Miinukset: When I check-in, the reception employee made me slightly uncomfortable because he changed the room I arranged. The room condition was unclean so I felt it was not cleaned properly.

Plussat: I love on how big is the room. The toilet is even bigger. I have choose to upgrade the room with bath tub. Overall clean and sparkling. I have the breakfast and it is delicious but a bit expensive.

Miinukset: I went to Face Suite for five times already because of the infinity pool. However, there are two things that make me disappointed. First, it was the lift. There are two sections of the lifts, where one section - out of four lifts, only one is working. It took a long time to wait for the lift especially when I wanted to check out and to be honest, the lift is still a major problem since my first time visiting it. Secondly, the view from Infinity Pool. I can't believe there is a crane operating and blocking the view of KLCC. I wonder if in the future, the KLCC view will be block by the new building in front of the Infinity Pool. It would be a total loss because the main reason I came to Face Suite is because of the views.

Plussat: Allas tosi hieno, huoneistossa tilaa riittävästi.

Plussat: Breakfast tasted amazing every single day. Location was alright, a 10 mins walk to Bukit Bintang so quite near to be honest. Staff absolutely wonderful. Cannot praise them enough. so respectful. Also liked the level of security. Definitely felt safe in this property and would book there again next time. Gorgeous pool, felt so serene. Also appreciate having the playroom for my 1 year old.

Miinukset: On a side note please work on the cleanliness of the room. It was embarrassing to actually have to remind cleaners sometimes to do their job. Also the place looks quite old on the inside, definitely needs refurbishing. Floors all worn out, dusty stained curtains. Forgetting to change the towels was quite annoying as well. Some more training for housekeeping. Playroom SUPER messy and smells weird.

Plussat: Sijainti ja henkilökunta oli jees, uima-allas oli mahtava maisemineen (tornit ja tv-masto)

Miinukset: Viereisiltä rakennustyömailta kuului meteliä, sekä huoneemme oli kerroksessa 48, johon kuului iltaisin yläkerran yökerhon musiikki. Aamupala ei ollut hääppönen.

Plussat: The room was big

Miinukset: No restaurant, I asked for ice, the did not have any .

Plussat: Room was great & comfy.

Miinukset: Waiting time for the lift to access to room, lobby & other facilities. Need to better the lifts for all stayers. Just a suggestion maybe 2 of the lifts can accommodate from Level B2 to Level 22 & 2 more lifts can start from Level 22 to Level 51.

Plussat: The views are nice

Miinukset: First of all, the room we were suppose to stay in was dirty (very) and the door was broken. We complained and they gave us a better room so this was fine but not what you expect on your check in. Then the staff is not very helpful or friendly. The worst part are the lifts, I simply can’t believe that in a hotel of this level they have this kind of issue, how are they rated 4 stars (or whatever the rating is). A hotel with this kind of issue shouldn’t even be able to operate. The waiting time each time you want to use the lift is around 8min which is already bad enough however at our check out, we waited from more than 20 min and they lift did not come!!! We had to carry our bags for 15 floors otherwise we would have missed our flight!!! When we finally arrived at the front desk all sweating, they didn’t even seem surprised and not even said sorry! Sure the views are nice but the pool is over crowded and there is not enough space for all the people. Also there is a crane blocking the view to the Petronas. DO NOT STAY HERE!!!!!

Plussat: Ensiluokkaiset palvelut ja tilavat huoneet.

Plussat: Location next to pavilion mall

Miinukset: Old interiors. Mildew smell

Plussat: The location

Miinukset: The noisy sound , the veryyy lateee check in. They ask to check in at 5pm?? Really?

Plussat: The room, the pool area, the lobby bar etc, the location.

Miinukset: Nothing.

Plussat: Siisti hotelli, hyvällä sijainnilla aivan Pavilion ostoskeskuksen vieressä. Hyvät palvelut ja loistava aamiainen.

Miinukset: Huone oli hieman vanhanaikainen.

Plussat: Monipuolinen aamiainen, tilava huone, hyvä palvelu

Miinukset: Liian kylmää vettä uima-altaassa, check in kesti todella kauan

Plussat: Central, clean, good sized room, pool, bar and restaurant

Miinukset: Mothing

Plussat: Overall nice clean hotel with big room and adequate facilities

Miinukset: The front desk staff was useless, though I had confirmed booking they said they didnt have any information, they didnt even give a late check out though I had two rooms booked and I told them that I shall let go of one of the rooms early they day before. Horrible front desk staff

Plussat: Very strategic location in Kuala Lumpur

Miinukset: Toilet at lobby need to be regularly cleaned.

Plussat: The lobby and rooms were lovely. The F&B was great also.

Miinukset: The keycard entry to the rooms failed to work on almost every occasion though so this was a fairly annoying issue that was never addressed by the front office staff. Another issue that came up was when I asked on more than one occasion to extend my stay the fact that the hotel was in fact fully booked and therfore could not take my booking was never mentioned. I found this very frustrating and unhelpful.

Plussat: The manager was quick to resolve our issues. Great kids room, gym, and pool area. The rooms in the new wing are nice and offer sufficient space for children.

Miinukset: The residence apartments are not used often or tended to. While spacious, there were power outages and brown water. The room was also ready two hours after the standard 2pm check-in. Front desk staff did not want to handle or seem primed to focus on customer service. Management was essential and most helpful.