Kuala Lumpur hotellit lähellä Craft Cultural Complex

Plussat: The Luxury and its near from everything

Miinukset: Everything is good

Plussat: Room design was cool, great view, amazing staff and lovely choice of breakfast

Plussat: Friendly and helpful frontman (his name Firdaus). And he gave me 2 boxes of chocolate when I was ready to leave the hotel. It was a nice surprise.

Plussat: The room was very comfortable.

Plussat: Location Cleanliness Staff

Miinukset: The lobby location

Plussat: Every thing was perfect

Miinukset: Air conditioning wasn’t cold enough

Plussat: Fantastic place to rest and recuperate, was in KL for competition and it was so amazingly comfortable and accomodating to me and my team. Loved that they were so responsible and caring for our huge bags. Great job Hyatt! would definitely come back again! :)

Plussat: Hieronta oli hyvä. Uima-allasalue samoin.

Miinukset: Huoneen ikkunat olivat likaiset. Etukäteen odotimme huoneen olevan ylempänä rakennuksessa.

Plussat: Fantastinen hotelli lähellä kaikkea, uima-allas alue todella viihtyisä ja lapsille uimarenkaita, leluja ym tarjolla. Palvelu huipputasoista ja ystävällistä. Asuimme houneessa johon kuului lounge josse oli illalla tarjolla paljon herkkuja, jopa niin paljon että piti miettiä miten paljon syö jotta vielä illalllinen mahtuu.

Miinukset: No downturn service and we stayed in a deluxe room

Plussat: Very convenient and 5 stars

Miinukset: The food was terrible. Dinner was at poolside restaurant. Terrible

Plussat: The view and the location

Plussat: Elegance and location

Miinukset: Air conditioning not working well

Plussat: Clean

Miinukset: It would be nice to have some ice available.

Plussat: location perfect. breakfast was good.

Miinukset: everything was good

Plussat: F&B staff need major hospitality training

Miinukset: F&B staff

Plussat: Clean

Miinukset: Nothinf

Plussat: the bed is comfortable

Miinukset: the premium room(2209) i was give the plug was in incorrect position i can't use it to charge handphone or laptop. it took about an hour for your engineer to attend my room and no solution given, i request to change room and ask me call myself. i have to call the duty manager and the front desk call me and i request to upgrade to grand premium, Grand Premium Room(827) TV have problem reported no response(reported to a guy from housing keeping happen to see him standing outside my room, ask him in show the problem and he mention he will help me to report), 2 to 3 towel have red stain was replace after i reported, the toilet bowl is shaky report upon my check out because too disappointed already. breakfast corner everyday same menu, i stay for 6 days and eating the same old things hope to see changes. i chose this hotel because intro by my friend and i have been staying every year for my biz trip too, it was quite disappointed with the service for this stay

Plussat: The hotel place was amazing The restaurant team were amazing and very friendly. Coming saying Hi to us on daily basis Quality of food were good Rooms were good

Miinukset: The check-in process were not up to the expectations as I waited little till they prepare the rooms while I reached at 2 pm

Plussat: Location

Miinukset: Swimming pool

Plussat: Large bed

Miinukset: We arrive at 2:00pm time of check in. Check in took 1 hr45 mins before we can get to our room. We paid for Grand Premier room. The room faced a view on an old and ugly apartment. The linen was tainted. The day after toilet was overflowing soiled water. We called the housekeeping/maintenance urgently. They only send someone 1 hr after. After the closet has been repaired we called again for cleaning, because the bathroom was overflow with water, but again it took at least 1 hr before they arrive for cleaning. The wine at bar was not good( has not been stored at proper temperature) lady who served the wine was rude. Food at the brasserie was not tasty.

Plussat: Got the tower view room which was nice and clean. What made the stay pleasurable was the location and the staff. Particularly the concierge. Koy is the best. He helped arrange whatever we needed.I will not hesitate to stay here during a future visit. Oh, and the view is spectacular.

Plussat: Concierge is the best. Thanks to Koy, nishant and gary

Plussat: Most of the staff are friendly and helpful. I would like to mention and thank here miss Abby , she is one of the shift managers there. I had a complaint there regarding my room and she was super helpful. The location is great , overlooking the klcc park and twin towers.

Miinukset: The hotel is old and you can feel it..the walls, furniture and some facilities. TVs are old and their entertainment software is out dated. The fact that no one receives you and escort you to your table in the breakfast buffet is annoying as you end up searching for tables as if you are in a food court Also another point I noticed only in this hotel, is that you have to go and prepare your tea or coffee..they dont offer you this on your table...so you feel like just enter the buffet and you are at your own. Search and fight for your table and everything else. This doesn't mea that their breakfast buffet is not good, its actually very good No swimming pool for kids plus the swimming pool area is so tight and narrow. Designed to be for a bar not as a proper swimming facility. The fitness center is so small and out dated so if you care about your fitness and wanna continue your workout during tour stay then the gym facility will not help that much. Hotel has a great location and staff..I recommend to focus on their property by doing some renovations and upgrades

Plussat: Their lounge access was superb and amazing staff

Plussat: Great bed , room overlooking petronas towers. Club room definitely worth the extra .....great breakfasts and canapés .......staff in club lounge looked after us...particularly the trainee Aidil.....super efficient and friendly. Walking distance through to pavilion shopping centre and petronas mall.....and you can do the whole walk through indoor walkway if you can’t stand the 90 degree heat outside. Spa in hotel was nice. Concierge team were helpful.

Miinukset: The pool ! The bar is in the pool room and it is crowded,humid, and not relaxing......an outdoor pool would be better.However we were told on last day that we could have used another shangrila hotel pool if we had wanted. We were also told on check we could have 2 pieces laundry done as part of club package...then we were charged in check out as apparently “ laundry “ means pressing only ? Bit ridiculous.

Plussat: It was connected with Convention Center and took only 2 minutes by walking.

Miinukset: Nothing

Plussat: The view is AMAZING. The buggy shuttle from the hotel to Suria KLCC was very convenient.

Miinukset: There aren't any shops like convenient store near the hotel. Swimming pool looked different from my expectation, and I don't think it worths the value, other than the views.

Plussat: Arcasia in the traders lounge was really helpful appreciate it.

Miinukset: I was booked the room for family and I’ve mentioned that I have my kids with me so that I need extra bed, then the stuff told me that i have to upgrade the room and pay extra money ..

Plussat: Hieno näkyvyys huoneesta. Lähellä kaikkea. Hyvä palvelu.

Plussat: Location, cleanliness , staff

Miinukset: Nothing

Plussat: Everything except far from train station

Miinukset: Far from train station

Plussat: Perfect location! It is opposite to Pavilion shopping mall and near many restaurants and bars!

Plussat: overcrowded, slow check in process, cleanliness of the room is an issue, view is horrible, location wise is awesome

Miinukset: cleanliness, check in process

Plussat: Location is the best. Just right opposite pavillion. Breakfast is fantastic. Tasty, alot variety cater for different diet .. nice free flow fruit juice. Staffs and services are great. Another great things are the bed and pillow. Fantastic, just like their concept... sleep very well

Miinukset: Pool. Small and not clean Not suit for kids

Plussat: The location was absolutely the best, if you can work with the mad traffic that is.

Miinukset: - The long wait times at the check-in counter in the SPG gold/platinum members section. There were only 2 staff dedicated to helping the SPG Gold Platinum members, which was a line of atleast 10 ppl on the day. I was obviously frustrated by this service and the frustration was evident on every customer's face. - The A/C in the room was below par. Even after requesting the hotel to have it checked out, nothing changed in the cooling. In the blistering humidity of KL, a below par A/C is a sleeper's worst nightmare.

Plussat: Warming staff

Miinukset: Breakfast not meet my expectation

Plussat: Amazing services, staff very helpful and strategic location

Plussat: The regular rooms are very spacious and the staff is very accommodating.

Plussat: the only good thing

Miinukset: staff at recpation while and while out

Plussat: Was able to walk to 75% of the things I wanted to do in KL. Having a nice shopping mall with good dining options around was a big plus!

Plussat: We had the choice of dinning in the main B/F area or the club room and they were both good with a wider selection in the main dinning area.

Plussat: Very good location, centre of the city.

Miinukset: Road jammed most of the time.