Coco De Heaven

The pool.

I was downgraded by the staff due to THEIR power going out in my room. They refuse to compensate me. I was put in a much smaller room without the same amenities. I wanted a 1/4 of my money back. There is no reason they should have kept all of the money. I spent one night in the large room I originally booked then placed in a small room the 2nd day without the same amenities. They do not know how to deal with customers under such circumstances.

2 shops close by

loud and the window disnt shut properly nothing but a quick stop before the airport and nothing more!!

I wouldn’t recommend staying here rooms hot. Aircon not working. $100 bond requested for each room seems high given the state of the room when you get in. Bedding dirty. Okay for the price but would never recommend staying here

As above

Had to pay 100,000 deposit for a plastic keycard, which I had to persuade the staff to give me back on check out. Door to our room was not secure (room 208), at some point it had been kicked in and the handle had been broken. We did not feel safe, so locked all our valuables in our bags whilst out. Room was not clean, there were stains on the bedding, towels and bathroom curtains. Had booked for 2 nights but left after 1 (with no refund as the staff insisted we paid in full on check in). Had an argument with the staff on check out as they were insistent that we hadn't paid, even though I had the credit card proof of payment. Staff were rude and argumentative, with 3 of them arguing with me. This was very upsetting.