Griya Sunset Kuta

Bed is comfy, tv and Ac work great and staff was trying hard to solve the problems even if the owners were doing the oposite...

Hot shower broken. When I ask to change room, was told there will be extra to pay. After nego realized 2nd room's hot water was broken too. Rooms weren't cleaned dust, spider web and coackroaches in both rooms... I have stayed there before and was surprised to see no more water, tea and coffee were given, no more breakfast neither. Kettle is out of the room. Staff was left to deal with problems on their own as the owner refused to pick up the phone and couldn't be bother. They made me call her with my own phone, got answered rudely and she even hung up on me... Problem couldn't be solved so I gave up on the hot shower at the end...and was going to deal with it even if I am 8 months pregnant and had a 2 yo in the room...but at 7.15am got awakened by hammer and saw noises through the whole property... Oh and we had about 5 to 10 electricty black outs at night only our side of the building not the rest of the hotel so obviously smthg is really wrong with maintenance... It was probably the 5th time I stayed there as I travel for work to this area on a regular basis but it is the last time I will stay there. Obviously the owners don't give a care about their property or their staff so quality went down a lot in the past 2 years. Too bad....

Clean room

Not good service and facilities