Kuta hotellia

Plussat: The location is beautiful and the rooms are very comfortable. The staff were all lovely!

Miinukset: To eat at the restaurant or bar is very expensive- drinks are double what you pay outside of the resort.

Plussat: The views ok , the staff very friendly

Miinukset: You need transport to go anywhere

Plussat: I don’t know where to start. Hubby and I traveled with our 9 month Bub and Novotel made it there upmost importance to make us welcome and comfortable. Facilities, food, room service, views and activities are 10/10. The customer service and the people there are the highlight. From Abdulaziz, to trainee Eddie, kitchen staff, front staff and even the resort drivers (acjie?) I recommend to families, couples and anyone wanting to enjoy their stay in Lombok! Thank you for a memorable holiday.

Plussat: Everything, brilliant clean and lovley place to stay.

Miinukset: Nothing, all good

Plussat: I just can’t say enough about our stay at this property. The service was not only the best I’ve experienced in Indonesia but I would say some of the best service I’ve ever experienced. I have over 15 years experience in luxury hospitality and I truly wish that more people had the work ethic and authentic care that the staff at the kies villas have. As far as the property and rooms are concerned I was again truly impressed. We had the bungalow and it was more impressive than even the pictures. The sheer size alone was amazing. I felt like this was a place I could live comfortably. The breakfast in the morning at the restaurant was delicious. I highly recommend the pesto scramble but my boyfriend couldn’t go without his banana pancakes. Overall I just want everyone to know how great this place is!

Miinukset: Everything was great!

Plussat: Great location, friendly staff, amazing breakfast options, food is great. Most of the other holidays I’ve been on we would always be keen on getting out and about and exploring the streets but here, we stayed in most of the trip because it was too comfortable! Had the in-room massage twice! Loved it that the pool was right at the doorstep of the bungalow.

Miinukset: There were quite a number of flies and mosquitoes - but nothing that mosquito coils couldn’t solve.

Plussat: Location, staff, style, rooms, pools, scooters, friendly service, decent wifi. heaps of areas to relax. Quiet, pretty good playlist being played the whole time in the common areas. We really liked Kies and woul go back for sure! thanks!

Miinukset: If the wait staff knew what wasn't available before giving out the menu that would be my only tip. We ordered a few times and then 15 mins later we would be told it was unavailable. Just a little communication in the kitchen and it would be sorted. : )

Plussat: Staff were friendly and helpful.

Plussat: Nice swimming pool and lovely stuff

Plussat: Great bungalow and tasteful decor. Staff were friendly and taking care of a handicapped kitten which was absolutely great of them.

Miinukset: Stairs were a bit awkward for me because I’m not very tall.

Miinukset: Lack of management and maintenance

Plussat: The huts are beautiful and the pool area is great! Also I forgot something in my room and the staff was so nice to mail it to our next hotel! Can for sure recommend to stay if you want to explore South Lombok!

Plussat: Big and nice bungalow Possibility to rent scooters Helpful and friendly staff Refillable water

Miinukset: Bathroom could be improved: it is damp and after showering comes a bad smell from the drain. The shower head should be changed/cleaned more often. The bed curtain was quite dirty (yellow stains and dust).

Plussat: Central location. The help you to get a scooter for a cheap price. We could leave our baggages at the reception for 3 days when we went to other place in the island. Wifi was good but only in the common area. @twolivesdownunder

Miinukset: No water pressure, aircon didnt work very well. Anyway, it’s something common in the island.

Plussat: The place was nice, very quiet and clean. Loved to stay here:-)

Plussat: Value for money.

Miinukset: No hot shower.

Plussat: Amazing place to stay away from the busy main road great pricing and awesome staff don't hesitate just book

Plussat: Huone oli tilava

Miinukset: Asuimme 9 yötä kyseisessä paikassa. Mutta vain kerran henkilökunta kävi siivoamassa ja vaihtamassa lakanat.. tästä jouduin sanomaan 3 eri päivänä, jotta siivous tapahtui. Suihkusta ei tule lämmintä vettä, eikä myöskään paineella. Wi-Fi toimii vain ”ravintolassa”.

Plussat: Really nice family run place with lovely and helpful staff! Facilities are totally fine.

Miinukset: Water pressure in the shower could be better. Otherwise it was great.

Plussat: Everthing is good

Plussat: Nice room with AC. Within walking distance of Kuta’s center. Breakfast was also really cheap. They have scooter for rent and have a laundry service. The host is really friendly and helpful. We ended up extending our stay!

Miinukset: The bathroom can sometimes have an unpleasant smell, but this is something that is common in Kuta.

Plussat: Location and staff is helpful

Miinukset: The water pressure inside toilet too small

Plussat: The size of bed and the location is amazing

Miinukset: The water flow in the shower could be better

Plussat: Laidback, comfortable, great pool area, beautiful tropical trees. The rooms are laid out in a ring around the pool area, so everyone can view the pool, it’s nice. Wifi only available on balcony, not in room, which was inconvenient. Room needs a couple of chairs as I often just had to stand or sit on the bed. Bed is comfy. Staff excellent, will bring breakfast or coffee to your room if you wish. Breakfast is good, omelette & toast or pancake and coffee is filling. Rooms are fairly basic but good value for price. Location excellent, 5 mins walk to main street, excellent fish restaurants next door, mini markets also. 5-7 mins walk to beach. Note that you need a scooter or car to get around to the nearby stunning beaches, any local in street or at hotel will help out. Note it’s same price to fly back to Bali as it is to get the very long van/boat/van.

Miinukset: The pool is in a good size,perfect location and very friendly staff.

Plussat: Best location in town, walking distance to the beach and restaurants. Super pool and friendly staff.

Plussat: Very good breakfast and great swimming pool. The bedroom was very big and quite comfortable.

Miinukset: The bar next door hosts a live band and DJs insome evenings- very loud, impossible to sleep until they finish!

Plussat: A lively hotel, met many new friends here.I was okay with music from the bar out side of the hotel, they have live music schedule, once or twice a week. Suitable place for young and happy traveler. I will come back. Thank you for the all day free coffe and mineral water

Plussat: Free water although it would have been nice if the cooler was plugged in so it could be cold. Breakfast was good. Good location.

Miinukset: The manager tried to push tours on to us when we arrived. He called a driver for a surf tour and told us they are coming when we didn't ask him to do that. He cancelled when we asked. The room was austere and uncomfortable. No decor, not enough furniture, mosquitos, bathroom was run down, there were cobwebs, no hot water, no mirror in the bathroom or soap or shampoo even though there was a place for it. Noise from club next door was very loud. Room 1 should not be rented out as it has noise problems being next to club. Or it should be heavily discounted and people should be warned and offered another room. Not worth the price relative to other options in the area, an unfortunate mistake.

Plussat: Staff,location,coffee.

Plussat: Amin is a very nice and helpful host. He really cares about the guests.

Plussat: Amazing staff. Good breakfast included. Always with a smile!

Plussat: location was great, right on the main road so lots of restaurants and shops, beaches were all quite near as well. our room was bigger than it looked in pictures, with a nice outdoor area.

Miinukset: breakfast could have been better

Plussat: Good location

Miinukset: Personal wasn’t keen on helping, bed and sheets were not good, wifi didn’t work for half of our stay and the Pool wasn’t clean either

Plussat: The staff are helpfull

Miinukset: Most of the facilities are inofficious

Plussat: Room correct....

Miinukset: No hot shower, swimming pool not available....

Plussat: Great staff, very friendly and helpful

Plussat: Very disappointed

Miinukset: Gave us a disgusting room, we complained and was given the room we paid for

Miinukset: Huonetta ei siivottu kertaakaan, ei tuotu puhtaita pyyhkeitä, ilmastointi ei toiminut, uima allas oli huonokuntoinen. Kuvat eivät vastanneet todellisuutta.

Plussat: The hotel is located in the main ride of Kuta close to restaurants and shops. The staff were lovely and the breakfast was good.

Miinukset: The room was outdated and needed some love and attention. The bedding although clean had stains on it.

Plussat: Staff good

Plussat: Close to the airport & free transfers. Clean rooms.

Miinukset: The shower was not very warm.

Plussat: The shuttle to the airport was good

Miinukset: Room was a little run down and the water to the toilet was leaking.

Plussat: Nothing

Miinukset: Old, moldy rooms, dirty bathroom, bad breakfast

Miinukset: Where meant to get me from airport but forgot !!

Plussat: Beautiful swimming pool

Miinukset: Food

Plussat: I can't recall anything.

Miinukset: Room was not very clean, falling apart in places, with an air conditioner that hardly worked and should have been turned on prior to my arrival.

Plussat: It is very close to the airport for late arrivals/early departures.

Miinukset: Although I had agreed on the pick up from the airport and provided my flight details, I couldn't find my driver at the arrivals. No idea if he was hiding or just didn't come. The rooms are not dirty but with with a layer of a solid limescale buildup, so that even if they are being cleaned it doesn't look and feel clean. Flaking ceilings, mouldy electricity outlets etc. The place isn't very well kept and has seen better days. Wifi only at the reception.

Plussat: Convenient location to Airport

Miinukset: It’s old and tired.

Plussat: nothing at all

Miinukset: very bad experience for this staying. no shuttle picking up service when i arrived at the airport until my local friend called the staff of the hotel. i booked 2 rooms with one room for 2 persons including breakfast coupon and the other room without breakfast soupon. then i asked for 2 persons breakfast coupon, the staff enen argued with me i could get 1 person coupon only. i really didn't like the staff's attitude. fortunatelly, my local friend and i had breakfast. if my local friend couldn't eat, i must be mad for that...

Plussat: Location was fine, on the edge of town about a ten minute walk to the beach. Aircon in second room worked well.

Miinukset: On arrival the staff didn’t acknowledge us, not even the front desk staff. We had to grab their attention to check in, however still didn’t receive a smile or hello. We thought this was a bit weird, but it didn’t really phase us much. We were shown to our room by a young lad who seemed to be a trainee, on entering our room he ran into the bathroom and began flushing the toilet repeatedly, which we presumed was to either clean it or check if it was working. The toilet bowl was stained. Our aircon didn’t work. They offered us to change rooms or wait for the air con to be fixed (which they said they didn’t know how long this would take), so we accepted the room change. The second room thankfully had working aircon. Unfortunately we found the bed sheets to be stained all over (one sheet had a crusty yellow dried substance on it). Bathroom was honestly filthy. The toilet was again stained brown, and actually didn’t flush at all. The bathroom smelled foul, there was also a dead worm on the floor with ants eating it in the shower. The general grounds looked like they were once nice, however things look to have fallen into disrepair over the years. The seats around the pool had moss growing on them and were generally in poor condition. There was rubbish and debris littering the grounds... I could go on and on. We checked out after one night despite having booked for 2.

Plussat: The place is quite spacious and has a nice pool area. Besides that everything is not how it looks like.

Miinukset: The rooms are very old, towels have holes, walls are dirty and scratched. In one room the AC was barely working (very difficult to turn it on). The toilet kept breaking and the sink was leaking. Additionally the last day of our stay we were robbed. Someone walked into two rooms when we were not there and stole a few hundred rupiah from each person. Probably someone from the personnel but we never found out. The staff wasn't helpful and the manager talked to us on the phone and refused to come over and help us solve the problem.

Miinukset: Facilties (swimming pool) in bad condition, staff not helpful, the breakfast very basic (menu, no good quality), rooms in bad condition (walls, boards), towels not clean/fresh overall the whole hotel is in very bad condition.

Plussat: I felt safe (solo female traveler). Excellent swimming pool. Very comfortable bed and pillow. Beautiful gardens. Quiet and peaceful hotel. Sunrise view from pool view room is stunning. Location is a 7ish minute walk to main intersection of Kuta. Cold Bintang available in the small shops across the road from hotel.

Miinukset: One staff member playing loud computer game around the pool area. Thankfully he moved away when I asked him to turn the noise off/down. Not many options for food extremely close by. This is ok with me, but other guests might not like the extremely basic rooms (no fridge or safe). Some peeling paint and loose powerpoint.

Plussat: The room was reasonable in size. We left after the second day. I cannot recommend this resort. It appears that it was a fantastic resort 20 or 30 years ago, but unfortunately hasn't had any up-keep in the last 20 years.

Miinukset: The air-conditioner didn't work ( air-conditioning is a necessity!) The door to the toilet was missing the locking apparatus- I think it had been taken away by the cockroaches that had infested the hole were the lock had been previously. there was no soap or toiletries provided. There was no minbar - the room didn't come with the fridge as was indicated in the booking paperwork. There was no telephone in the room. The wifi signal was there but poor. The pool was tepid and needed to be filled (it was about 40cm from the top), but I guess the toad that was in the pool was enjoying himself. The tiles around the pool were broken. The pool had no shade /umbrellas. The pool bar looked like it hadn't been in use for 10 years. The breakfast was small. There was only one other guest staying at the facility whilst we were there. We changed rooms after the first night, and in the next room the air conditioner worked and there was soap. the door to the toilet was also broken in the second room. The grounds needed a good mow. We left after the second day. I cannot recommend this resort. It appears that it was a fantastic resort 20 or 30 years ago, but unfortunately hasn't had any up-keep in the last 20 years.

Plussat: the big open space and palms are wonderful..the bungalows are well separated, clean and quiet. the distance from the noise of Kuta is a blessing! The older staff are very helpful, courteous and kind ..

Miinukset: the younger staff seem to find it difficult to separate themselves from their 'phones..even to assist the guests. The place is becoming more and more run down and needs some radical repairs - especially the pool and it's surrounds. Having said that, it's still adequate and useable..

Plussat: Not much

Miinukset: The bathrooms absolutely stink, the green areas are all dead and the pool has never been cleaned. Avoid this hotel!

Plussat: Leaving to another place.

Miinukset: Although the staff were very helpful and polite the rooms, bathrooms and grounds seemed both unclean and inadequate! We booked a bungalow and on arrival we got places in another room which was not the room advertised on the booking further more it was two single beds and the aircon wasn’t working at all. We were then moved to another room with the aircon working however the bathroom was beyond disgusting (no towels and mould). Again with two single bed when we had booked for a bungalow. We had planned to stay 3 nights and ended up leaving after the first night. All in all over priced and a dissatisfied.