Etsi halvat lennot: LOT

Plussat: That eventually I made it to Tokyo via Qatar airways.

Plussat: Aircraft

Miinukset: Timing.

Plussat: Legroom

Miinukset: Duty free choice onboard

Plussat: Plane was newer and the cabin crew were courteous.

Miinukset: Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane.

Plussat: The aircraft and crew were professional and courteous. The food was ok.

Miinukset: 1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again.

Miinukset: everything

Miinukset: Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot

Plussat: Flight was below average. Ppl lane was very old and dated. No charging station. Mini.al space to maneuver. Chair was easily jostled by neighbors

Miinukset: Tight spaces in seating area. No room to maneuver.

Plussat: Very good crew.

Miinukset: I can’t believe you installed 1980’s style business class seats in a new Boeing 787!

Plussat: Boarding fast and easy

Miinukset: Legroom and better cooling, it was too hot, and I did not find the possibility to underline

Plussat: Delayed without explanation

Miinukset: Delayed without explaining?

Miinukset: Poor

Plussat: Seat was very uncomfortable, crew was very busy and unprofessional, had to ask for a cup of tea 5 times never had it. Will never ever use LOT again.

Plussat: Nothing

Miinukset: Improve customer servive

Plussat: The price and route were convenient.

Miinukset: Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh

Miinukset: The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines

Plussat: That we landed safely

Miinukset: Flying with other company

Plussat: Friendly crew

Miinukset: Faster boarding, better food, more adequate announcements on delays

Plussat: Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable.

Plussat: An average for a short haul flight.

Miinukset: Boarding process was not very clear. They took us to a far remote position.

Plussat: A very average experience. Nothing amazing.

Miinukset: Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation.

Plussat: Did not like barking dog behind me, at all!

Miinukset: Food was bad, by far the worst I had ever eaten.

Plussat: Crew was fine.

Miinukset: Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again.

Plussat: Quick flight, comfortable seats

Miinukset: Very, very stressful transfer

Miinukset: Better communication on board. It was difficult to hear and to understand announcements, which were few.

Plussat: Nothing!!! Horrible airline!! Will NEVER fly with them!!

Miinukset: Nothing!!! Horrible airline!! Will NEVER fly with them!!

Plussat: Nothing

Miinukset: All

Miinukset: The flight was delayed an hour, this happens frequently when I travel on LOT

Miinukset: On top of what I rated, the flight was delayed by 1 hour in Chicago, enough to miss the flight to Sofia and have to spend the night in Warsaw. It’s been one terrible experience. A lot of things can be better. The ratings are pretty descriptive.

Plussat: Nothing in particular.

Miinukset: The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag.

Plussat: Crew was ok

Miinukset: Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min

Miinukset: I missed connection flight from Warsaw to Belgrade, so they sent me on another flight to Vienna and than to Belgrade. All together almost 20 hours of flying. Layover was 1 hour on flight from Chicago. Entertainment Screen was freezing every 10 min. It was imposable to watch movie

Miinukset: Bathrooms smelled and dirty and not functioning