Laredo hotellia

Plussat: Customer friendly

Miinukset: N/A

Plussat: Nice Place. Clean

Miinukset: Location

Plussat: Nice stay very welcomed .staff was awesome

Miinukset: Just the fact that there was no front canopy couldn't distguish the front from back

Plussat: Excellent breakfast. The location is great and the area is safe.

Miinukset: No problems.

Plussat: breakfast is very good, rooms are confortable.

Plussat: we only liked the breakfast

Miinukset: The room was pretty old and I couldn't sleep well, the bed was too rough and uncomfortable

Plussat: Pool

Miinukset: Stairs

Plussat: pool area is great

Miinukset: room was facing nearby highway

Plussat: Beds-/so comfortable! Loved the bathtub

Miinukset: No complaints

Plussat: Great

Miinukset: The highway traffic noise

Plussat: Breakfast was great , different options on weekends . Also like that breakfast stays open a little later for the late sleepers.

Miinukset: N/a

Plussat: Friendly staff

Plussat: Quality

Plussat: The hotel was very clean and our room had enough space for me and the kids.

Plussat: As usual the rooms were great, breakfast was fantastic and the free happy hour is why I use the Embassy Suites Hotel

Miinukset: Many of the staff, while they were very friendly, spoke zero English. Unfortunately, I even had one person when asked to help me with something said something in Spanish and turned and walked away and helped someone else.

Plussat: Two rooms

Miinukset: Bad information breakfast hour

Plussat: everything

Miinukset: no

Plussat: Cleanliness

Miinukset: Breakfast overheated and some of it is hard and some of it is cold. Front desk does not explain to you that booking through Hilton is cheaper than rates offered at the desk

Plussat: Nice an clean

Miinukset: Nothing

Miinukset: When I booked the room through the app it asks how I’m going to pay and I checked “cash”. When I got to hotel they told me I needed a credit card and that I couldn’t pay with cash. I was so embarrassed and I cancelled my reservation and I’m still going to get charged for it. I tried explaining to the receptionist and she didn’t seem to care at all. She just kept insisting that she needed a credit card. I have always booked through this app and NEVER have I had any problems til yesterday. The embarrassment was too much.

Plussat: Nicest hotel in Laredo, and close to anything worth visiting.

Miinukset: No.

Miinukset: too many palm trees used as landscaping attract huge roaches. We noticed one near the entrance and two on the parking lot.

Plussat: Room was very comfortable and clean. Had s little snack area at reception and coffee. There was a small fitness center. Hotel was in walking distance to the mall and restaurants.

Plussat: proximity to fwy

Miinukset: old bed, sink that was clogged, tv channels not working

Plussat: Room was very clean and confortable.

Miinukset: Exercise room didnt have much variety of exercise equipment but overall very good.

Plussat: Clean, free wifi, free breakfast

Miinukset: Make sure to review your bill. I was double charged for my stay.

Plussat: location and comfort

Plussat: Bed was comfortable

Miinukset: Tv did not have a variety of channels

Plussat: Clean and wonderful employees

Plussat: The room and bathroom where clean.

Miinukset: not much options on breakfast for people with diet that can’t eat bread, bagels, sugar, yogurt, milk products.

Plussat: The breakfast was the only thing good about this place

Miinukset: The restroom wasn''t clean the room wasn''t clean I looked on the bed and there was hair everywhere. Also they had construction going on in the hotel and was not able to get a refund. My wife cant be where it''s dusty she has real bad asthma

Plussat: Location

Miinukset: I ask to sign in for the rewards program, the staff dont help

Plussat: Absolutely love it here. Very clean and the beds are extremely comfortable!

Plussat: Room was large and comfortable. Staff was nice at check-in. Pool area looked nice, but not for me in January. I would stay again.

Miinukset: I seems that the breakfast seating area was a little undersized.

Plussat: Price, location, nice facility

Plussat: Nice, clean

Miinukset: trash dumpster located beneath window, trash pick up early and woke me up, relocate dumpster not directly under guest rooms.

Plussat: Nice spacious clean room and enjoyed their continental breakfast.

Miinukset: No faxing services and we were not able to check in early. All my previous hotel reservations have allowed early check ins.

Plussat: Very nice and clean hotel. The location is close to everything with easy highway access without the constant traffic noise.

Miinukset: Some confusion on check in regarding prepaid or just reserved.

Plussat: Location! And all amenities provided!

Miinukset: No place to charge my phone using aux cord.

Plussat: May be the Gym is so small.

Miinukset: I love it!!!

Plussat: Breakfast

Miinukset: Thin walls, heard a lot of noise from outside

Miinukset: I found a giant roach in the toilet one night. I do not know where it came from.

Plussat: Great price. Fantastic breakfast and the eggs were delicious. Chef is the best! Spacious room. Happy Hour on Mon-Wed offers drinks/meal MUST DO! Definitely staying again and bringing my pets $75 fee for one or more pets.

Miinukset: The bed was a bit too hard for me and the pillows are too soft. But that's me.

Plussat: I love. how they found a solution to an inconvenient I faced during the registration. Super sweet people

Miinukset: Everything was great!

Plussat: Clean,Spaceous, friendly staff.

Miinukset: Everything perfect.

Plussat: the breakfast was very delicious , Really I'm impressed with the service thank you

Plussat: We liked the friendly staff. We also liked the fact that our room and the facility was very clean.

Miinukset: Breakfast was a nightmare most mornings. The area was to small for the amount of people. The food wasn't plentiful.

Plussat: Breakfast was good and readily available

Miinukset: Booked for 4 night with free cancellation and advised best western I only would be staying 3 nights. They wouldn't give my Money back! Said since I booked with booking. com they couldn't refund my money. Watch out for this place. Only one elevator working and maid service was lacking

Plussat: Location and cleanliness

Miinukset: Jacuzzi wa not working and we were planning on using it

Plussat: I appreciated the cleanness and friendly atmosphere as soon as we came into the lobby and registration area. The room was nice and very clean, Everything was working just fine.

Miinukset: NO!!!!

Plussat: The breakfast was really good

Plussat: It was a great experience. Clean rooms and no old or bad smells.

Plussat: Location was ok

Miinukset: Rooms smelled like someone burned Sage in them. My sink was plugged and wouldn’t drain. Hot tub didn’t have hot water and staff sent a kid who kept relighting the heater when it went out but he didn’t know how to fix it. The room a/c fan made thinking noises all night. Room door wouldn’t shut completely on its own. Black mold in sink overflow and around bathtub. And finally, there wasn’t any bacon for breakfast on any day. Everything was instant (eggs, gravy, etc)

Plussat: Staff was professional and friendly

Miinukset: Beds were too no foot steps and when your 4'11 its hard to get in bed.

Plussat: Very clean room and quiet!

Plussat: Room was clean, air conditioner was nice and cold. Bed was comfortable.

Miinukset: Shower water kept seeping out and there were no towels when we checked in.. so had to keep asking for more towels to soak up water. Room was a felt empty and forgotten like it had not been used in a while.

Plussat: The room was clean and the bed was comfortable.

Miinukset: The sofa bed wasn’t comfortable at all.

Plussat: One of the best rooms we had on this trip.price was a little high however they have a great product.

Miinukset: Once again we were on the second floor and far away from everything.

Plussat: Spacious comfortable room

Miinukset: No

Plussat: Location!!!

Plussat: Everything was good during my stay. I would book a room again.

Miinukset: The t.v could have had a better picture.

Plussat: From check- in to check -out, all.

Miinukset: N/A

Plussat: Very quick & friendly staff, great location,

Miinukset: No

Miinukset: Rest room didn’t work at all ever since I got there

Plussat: Great experience. Can't complain. They had complementary deer and drinks from 5pm to 7pm. We didn't get to go to but was a plus. Would go back when we go back to Laredo TX

Miinukset: First night was okay, but second night we lost power in the room our phones and electronics did t get charged we contacted the front desk the next morning about it they said someone would be up to check, no one ever came we had to get ready in the dark! Went down to check out and told the lady and she said the maintenance guy flipped the switch but never came up to actually tell us he flip the breaker and to test them himself! We were referred by someone to stay there and had a horrible experience!

Plussat: The location is very nice

Miinukset: the problem is the beds was old and the service was very poor

Plussat: Facility, good location

Miinukset: Confort, facilities, friendyship

Plussat: Close to everything

Plussat: Good service and good breakfast , clean

Miinukset: The Pool ...was a dirty watter and do not work the hidro

Plussat: Clean, comfortable, enjoyable. Nice breakfast.

Miinukset: GPS had us going in circles, but eventually found it. Easier to find in day time rather than at night in dark. Poorly lit.

Plussat: The breakfast was very good! The room was very nice, and the bed was soft and comfortable. The room was definitely clean and smelled great. We could control the temperature of the room by adjusting the thermostat on the wall. TV was a great size, and had all the major channels. Parking is right in the front of the hotel, and many restaurants within walking distance! The restaurant in the same parking lot stays open very late, so we were able to order food after 10 PM.

Miinukset: The lighting could have been better, the wall sconces are kind of small. I also would have appreciated a full length mirror somewhere in the room, even just in the closet. These items would not keep me from staying here again, though.

Plussat: Breakfast

Miinukset: Everything was great. No negative reviews.

Plussat: The breakfast was awesome

Miinukset: The a/c kept me up all night the noise other then that great stay

Plussat: Great location near restaurants and the staff was great. The room smelled a little bit of too much deodorizer which made me think they're trying to cover something up but the bed and amenities were good. The only thing that seemed odd was there was not a mirror in the room over the desk or any where, so the only place I had a mirror was in the bathroom. Most hotels have a mirror in the room itself. Other than that everything was awesome.

Plussat: Nothing

Miinukset: The person who was supposed to be called a receptionist at 1am on December 18, 2019. He was super rude, Honestly I had never seen sick lack of professionalism. You could left a mop and it would have been better. I will never go back to that property cause for 160dls spent I deserve a decent treat.

Plussat: I liked checking out the best, because I was leaving to return to my home where I could get a good night sleep

Miinukset: I did not sleep all night long, I could hear people on both sides of my room, talk, laugh, walk and use the hair dryer. When I mentioned this to management they did not seem to care. First time I needed a room in my home town, "Disaster."

Plussat: In the nice area of Laredo. Safe and close to malls. Very comfortable beds.

Miinukset: The la Quinta used to let dogs stay for free now they charge 25.00 plus tax. Won't be staying there again.

Plussat: Friendly staff, courteous manners, cleanliness

Miinukset: The a/c was not cooling the room when I arrived. It was humid and warm instead of being cool and dry.

Plussat: The layout, it reminds of some of the hotels in parts of Mexico

Miinukset: The overpriced coffee at their restaurant. It was ok but not $7 ok for 2 regular coffees.

Plussat: location

Miinukset: staff

Plussat: We got a balcony in room WiFi

Miinukset: promised a king size we ended up in a double beds room, the room was extremely hot, the hotel staff did nothing about the noise from the top floors or hall ways, there was a $10 fee for parking my own car in the car garage, and there was no breakfast

Plussat: Location

Miinukset: We found a cockroach (alive) in the bed. A grasshopper in the bathroom (alive). Room smelled humid, not clean and old/closed room. Staff was not nice or welcoming.

Plussat: The hotel grounds were kept clean. The decor was beautiful.

Miinukset: 4 star hotels with a 1 Star hotel lobby clerk. She clearly hates being there.

Miinukset: the carpeting... I suffer from allergies and as soon as i walk in the lobby I start sneezing... they should really consider removing the carpet

Plussat: Location, Mexican theme

Miinukset: Mold in the shower

Plussat: Best customer service I have had in a long time. Good restaurants, nice pools and nice clean rooms

Miinukset: When we arrived they could not find me in the system. It took a couple phone calls and some work get me set up. Thankfully I had the confirmation on my phone. Then had to wait for room to be cleaned before we could check in

Plussat: They served a keto breakfast I was pleasantly surprised. I like strong coffee theirs was not.

Miinukset: The staff was pleasant and helpful.

Plussat: Love this hotel! I have stayed at this hotel twice and will in the future.

Plussat: Close to Laredo outlets and lots of small shops within walking distance...

Miinukset: Streets to narrow and to many one way streets

Plussat: An extended-stay type hotel, with kitchenette and a pool. Friendly staff. Good breakfast. Area is functional, near fast food places and the airport. Also taco place in gas station opposite.

Miinukset: Not much shade in the parking lot! Laredo is hot.....

Plussat: Staff were friendly, room was clean and spacious, land there were plenty of restaurants nearby.

Miinukset: No

Plussat: Great soft bed. The staff is willing to help and so friendly.

Plussat: Comfy Bed Spacious Room Great food Friendly staff Great location

Plussat: Best front desk Staff.

Miinukset: Floor Ice machines did not function, but you can do some ice with the fridge assigned at your room.

Plussat: Cleanliness, staff was wonderful

Plussat: The size of the room was spacious. Convenient location.

Miinukset: Staff was not readily available at the front desk when I was checking in and out, leaving me to wait for someone to notice me. Staff should consider leaving a bell on the counter. My bed had two small spiders on it when I pulled back the sheets.

Plussat: It was great. Every time I left or came back, they would ask how I was and if I needed anything. I really liked the dinners given by the hotel so all the guest could meet and mingle.

Miinukset: Nothing

Plussat: There were no eggs. The breakfast was very disappointing, little more than a snack bar. No eggs, no bacon, no sausage.

Plussat: The staff did a great job making sure our room stayed clean. And they were very friendly and professional

Plussat: Easy access and location.

Miinukset: Still undergoing renovations.

Plussat: Excellent services. Nice staff, good location, I will come back again absolutely. The laundry room was really good

Plussat: Best hotel in Laredo, very clean and comfortable. Great place to stay.

Plussat: Clean, pretty good breakfast, close to interstate.

Miinukset: Desk clerk, immature, took awhile to get her to the door at 11:15pm. Had to get security call and get her to the door. Acted like we were bothering her being there. We stop there alot since it is half way from NC to Laredo TX. Probaly will not be back.

Plussat: The clean rooms and the view with balcony.

Miinukset: Heater was not working

Plussat: excellent location, we stay there twice yearly, will always come back!

Plussat: Beds nice and clean, tv channel variety is good, staff nice and helpful

Miinukset: Room has a humidity smell, only three towels for four guest

Plussat: The rooms was large and clean and the view of the highway. Hotel employee from front desk she was very kind and attentive.

Miinukset: Air conditioning is looud and blows dirrectly on one of the beds.

Plussat: Location

Miinukset: Bed was terrible

Plussat: Nothing

Miinukset: They checked me into a dirty room with pillows on the floor and hair in the tub and sink Blowdryer left out too Total mess

Plussat: Muy bien

Miinukset: muy bien

Miinukset: I have always gotten excellent service but for some reason that day the receptionist was rude and unfriendly. She seem bothered not even a hello or may I help you.

Plussat: Everything

Plussat:  

Plussat: the amenities

Miinukset: no chairs in the room

Plussat: With this being our first time staying with Family Garden, we were upgraded to a suite on the bottom floor for free. They have a restaurant and happy hour in the garden tent. The view from the room is facing the garden with a very intimate setting of flowers, vines and hanging lights. Each room has its own entrance split by white fencing with flowers and trellises. The grounds are very clean, the staff was amazing, the room, super clean and the mall is across the interstate underpass, within walking distance! We will absolutely come back again!

Miinukset: The only issue we had was the hotel's ice machine was not working and the bathroom is very small.

Plussat: Comfy beds. Good breakfast. Friendly service.

Miinukset: The carpet smelled like pee. The whole room smelled like it. It was gross

Plussat: Free supper and pool

Plussat: I liked the garden, waterfall, party area and patio. The free beer and happy hour was great!

Miinukset: The bathroom was too small and no coffee in the room

Plussat: Wonderful staff! I left two pillows by mistake and Joni found the and is keeping them until we return in 6 weeks! Also. nice happy hour.

Plussat: Outside amenities, playground, bar, convenience store in lobby was exactly what every hotel should have.

Miinukset: Beds we flimsy, low quality and older, pillows were old and flat, sheets, pillowcases and blankets were very low quality, looked old and not very clean looking, shower was not good at all.

Plussat: Easy to find right on the highway. Comfortable beds. Fridge in room.

Miinukset: No complaints

Plussat: Cleanliness, Friendly staff, price

Miinukset: I couldn't use the shower, just the bathtub

Plussat: We are staying here since a long time for the quality and friendliness we get here, this place really integrates you into a family-like atmosphere, so we are very happy :-)

Plussat: Large clean room with an AC unit that one of my kids put on 89*f that nearly cooked us as we slept! It was a cold night outside so the unit works very well. Check out time was 1:00pm which is terrific if you want to sleep late.

Miinukset: This is a solidly 2 star motel pushing at 3 stars. The buildings are old but the interiors are clean and very well maintained. Honestly the only thing I didn't like was the included breakfast. It was a white refined flour nightmare: Texas shaped waffles!¡!

Plussat: Price was good and room was clean

Miinukset: Not very comfortable-pillows super flat and no amenities

Plussat: The hotel is reasonably priced. It is a new facility and they were pet friendly. The room has a microwave and a small refrigerator. There us also a wash area to do laundry.

Miinukset: The pillows were not enough and they did not have extra bags in the room for use. There is no vent in the bathroom.

Plussat: swimming pool

Miinukset: Evriting is good

Plussat: Let’s just admit it..Motel 6 has a reputation haha. This hotel is far, far from that. The facility as a whole was very clean, but my room was extremely clean. Rooms have a modern feel and comfortable beds. Check in and out was a breeze and the staff was so nice. I’m picky when it comes to hotels and this met all of my needs and exceeded my expectations.

Miinukset: Everything was great

Plussat: All was clean and beautiful

Miinukset: Nothing

Plussat: Location was great! and room as well as facility were very clean.

Plussat: Everything

Miinukset: Nothing

Plussat: This was my 3rd time staying in 2 weeks and I will continue to stay here when I come to Laredo for work. Super clean, great staff, easy check in/out, good size rooms and comfortable beds. Not to mention it’s super cheap

Miinukset: Nothing

Plussat: Bed and room decor outdated in comparison to exterior of hotel,

Plussat: Location

Plussat: Good location. Courteous staff. Clean rooms.

Miinukset: Breakfast did not have a good selection of food.

Plussat: Clean and great breakfast

Plussat: Loved it so nice and staff got us breakfast even after we were late

Plussat: Location

Miinukset: Hot tub has been broke for a year, it has a foot of slimy water in it with cigarette butts floating. Disgusting. 1 elevator was down. Line to wait to get to go to your room. Keg beer for happy hour was old.

Miinukset: Older facility and bed wasn’t comfortable. Also temp control didn’t work.

Plussat: Room, pool, common areas, gym

Miinukset: Not enough breakfast for the amount of guests

Plussat: The bed was comfortable and glad that I can see my car out the front.

Miinukset: The lamp on night stand that doesn’t have usb to charge my iPhone. The wall plug is a little bit far.

Plussat: Staff was professional, friendly very accommodating and responsive to our requests.

Miinukset: Breakfast ends too early :)

Plussat: Easy clean nice firm bed

Miinukset: No

Plussat: Best price

Plussat: Cleaniss, amenities, breakfast

Plussat: Hampton Inn Laredo has redeemed my loyalty to the brand. Facility was clean, and staff were attentive during my stay, and Maintance on the facility was kept up.

Miinukset: My stay was short there for i have no dislikes.

Miinukset: good afternoon I did not like uu not respect the type of rooms booked and made the mistake of charging one more hotel night, I hope they come back and correct their error.

Plussat: Breakfast,Peaceful environment,customer service was very good.

Miinukset: Nothing.

Plussat: Old hotel in bad location. Rude staff. As a diamond Hilton member I get the worst room. Dirty and smelly. Very disappointed

Plussat: Location and security

Plussat: Complimentary breakfast

Plussat: The breakfast offerings were very good with good variety of items to choose from. Room was quiet with no exterior noise heard

Miinukset: No microwave or fridg in room. Location was not very easy to access, only 1 entrance off of frontage road. Had to take round about way through a big parking lot to access nearby restaurants.

Plussat: Bed was comfortable. Location was convenient for me.

Miinukset: Small difficulty getting there; GPS placed the property wrong. Although room was clean, the property looks a little run down. WiFi was slow. Could not figure out how to connect as a HHonors member.

Plussat: Price

Plussat: I like the space of the room.

Miinukset: Room was dirty and bed was really uncomfortable worst very firm noisy bed. No micro wave or anything very poorly plug to connect charge your phone did not work. My back is hurting after one night did not sleep at all.

Plussat: Great staff. Good location.

Miinukset: Pretty clean... Except...I got a towel with some sort of stain on it. It could have been something harmless like food, but it could have also been blood or urine. I think it's better to not leave the customer guessing.

Plussat: The room was absolutely stunning and extremely comfortable.

Miinukset: One of the staff members could've been a little more helpful. She was pretty dense and not that willing to help.

Miinukset: They need to have well trained people at check in desk. The lady didn’t know how to check in a customer that did their reservation through “booking.com”. And they do not have regular “non- feathered” pillows, so the ones they do have are extra soft but feel as if you do not have a pillow at all.

Plussat: The cleanliness along pathways was very poor we stayed 3 days and the dirt and pieces of peanuts and chips were on the same place. Rugs in the room also smelled bad. I think they need to have some make-over.. mattress is terrible

Miinukset: Rugs smell bad Mattress was terrible with a “hole” in the middle, too hard to get some rest

Miinukset: It was dirty. It needs to be remodeled. The a/c unit in our room was not working so we had to be moved to another room

Plussat: The overall was good!

Miinukset: There are two things that cause me not to give the hotel an overall 10, -the breakfast was not good -the room had a wet odor.

Miinukset: Cockroaches in room. Thermostat didn't work making it tough to control temperature for baby.

Plussat: Large room with excellent amenities

Miinukset: Could not adjust thermostat up room got quite cold at night

Plussat: Sheets were clean, towels were delivered to room promptly.

Miinukset: Dirty walls in room(food splatters), halls smell like cigarette, refrigerator did not have a handle on door, sink in kitchenette leaked water onto floor. Hall carpets are dirty

Plussat: The location was excellent.

Miinukset: The facilites look old and smell old. The layout is also a bit complicated. Finally, the breakfast was very poor in quality. They seemed to be understaffed.

Plussat: Rooms were clean and the staff was very kind.

Miinukset: We requested for an extra towel and it never arrived, we had to reuse them; also the breakfast had missing items like milk, juice, cream cheese.

Miinukset: There was flooded. They had to change our reservation to another hotel (courtyard). The hotel lacked continental breakfast as advised. Rooms were lower standard than what we booked for.

Plussat: I had a hard time with my card getting back into the building at times but other then that it was a good stay

Miinukset: Trying to get out at times with the traffic from the mall