AC Hotel by Marriott Gran Canaria

Nothing really Unfriendly receptionist Breakfast rubbish Bed uncomfortable Room needs refurbishment Dirty floor Paint chipped and cracked on roof. Would rather pay a lot more for a cleaner friendlier hotel that served a better breakfast.

Rude unfriendly receptionist... not welcoming in the least.

The location is good, as are the views from the hotel rooms and restaurant. The free shuttle service to and from the airport is a bonus (although someone should tell the drivers that there is a lift to take suitcases up to reception). The breakfast food spread was good, not the tea though. The bedroom itself was spacious, modern and comfortable and appreciated having the tea and coffee making facilities, as well as the iron.

The bathroom was outdated and in much need of an upgrade. The water leaked from the cracks between the glass and the wall and the floor would be flooded after a shower. Also, there was no space for toiletries. The staff were unfriendly to the point of rudeness. Starting from the email when we asked about the shuttle service and timings, going through check in where not a single please or thank you or smile was used. But by far the worst experience was breakfast where none of the staff thought it necessary to wipe clean tables and set the cutlery and cups after guests had left. The majority of the tables still had crumbs and other bits visible even from a distance. When we asked for one to be cleaned, they told us they were all clean and were very rude about it. They then made a big fuss of cleaning ours (quick wipe of half the table) and made a big show of taking away the mats, presumably to clean them. However, they came back with dirty/stained mats. The Tea was also terrible, consisting of lukewarm water from a dispenser and a poor choice of tea bags. Clearly we are all supposed to be happy with DIY black Nespresso coffee.