Arthotel ANA Symphonie

Location was excellent: 10 minutes from Hauptbahnhof and Augustus Platz, next to Rewe Supermarket and close to all main attractions. Spacious room, nice bathroom with good shower, efficient air conditioning and free tea/coffee/hot chocolate available in lounge x 24 hours!

Unable to open windows and rooms with balcony are more expensive. Narrow street and you can see straight into rooms across the street from second floor and presumably likewise on the opposite side so have to shut curtains to get dressed!

The bed was comfortable and location was good, also rooms were quiet.

Arrived on a Saturday and there was a queue of people checking in, only one staff member on reception, it took a long time of standing in the queue. Were there with a friend and she had booked a double room, we had booked a superior. Her room was bigger than ours, ours was like a shoe box could almost touch the opposite wall with my arms spread out and the walls were pitched in due to the roof slope. Went to reception to see if we could change rooms as hated it and especially as it was meant to be a superior. Stood in the long queue again to be told there were no other rooms and it was a superior room, even though it was smaller because it had a balcony. The balcony was about 4 foot square and as there was only 1 chair ( a desk chair in room) wasn’t even as if we could sit out there. Definitely not worth an extra charge. My husband and I couldn’t walk round the room together as there wasn’t enough room and we aren’t big people! Management did reduce the rate for us on my complaint so that was something. We had booked the room on the 2nd February so wasn’t a last minute booking. Would never stay again.