I would like to have options in food. There was cheese in every meal. Many people can not have milk products . It was exactly the same dissapointing food both ways we traveled. Glad we had time and grabbed food at the airport before boarding. Dairy products make me sick. All meals had cheese in it. Disappointing. It’s a long journey to go without food
Security checks were doubled on return trip compared with outgoing trip do not know why.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "Orderly sitting of economy class passengers"
Plussat: "Comfy seats in United Polaris"
Miinukset: "Crew didn’t ask enough for additional drinks (neither alcoholic nor water)."
Plussat: "Nice crew"
Miinukset: "Better food, some entertainment, better bathrooms"
Miinukset: "Check-in Seattle was ill organized and folks cut and groused"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "Didn't make the flight"
Plussat: "Seating was good"
Miinukset: "Got a seat in the middle - was pretty annoyed with this."
Plussat: "No I was very uncomfortable"
Miinukset: "Not have canceled my flight!!"
Miinukset: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"
Plussat: "Our flight was delayed in Italy and I was worried I would miss the connecting flights to the US. But not to worry Lufthansa waited for our flight and got our luggage on board as well. The food was outstanding."
Miinukset: "That we could not by-pass the German passport check and go right to the next flight and check out passports only ones."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Lufthansa is great to fly with!"
Plussat: "Sandwiches seeved"
Miinukset: "Plane was 1/2 hr late due to computer issues"
Plussat: "The food was good, along with the service."
Miinukset: "Medical emergency in the row in front of me and all of the crew blocked my television screen so I could not watch my movie. I was sitting in first class."
Miinukset: "It was one of the best flight of my life. Thr crew was absolutely super professional. Very clean aircraft, flight on time and excelent service. This flight proofed that everything is possible. Kidneys and smile were key factors"
Miinukset: "The waiting time"
Miinukset: "Seats are too close together and seat really doesn't recline. To close to the seat in front and can't bend over to put your head on tray to sleep. Just to cramped up and I'm a small person 5'4". Very uncomfortable for a long flight!"
Plussat: "Accurate. Friendly."
Miinukset: "My suitcase weal broke during the flight!!"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "Everything was OK"
Plussat: "Great customer services, Very outstanding staff."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Plussat: "Good food; comfortable seats; not a full flight, so plenty of space to move comfortably. I appreciated the restroom configuration which did not impede movement between seats (in the lower deck). Service was generally agreeable."
Miinukset: "The flight attendants were cordial, but a little grumpy at times. This may have just been a skewed impression because of language barrier. There really was nothing to complain about."
Plussat: "my favorite airline"
Plussat: "Food was great, as was entertainment interface on tv."
Miinukset: "Very small narrow seats in business class on this flight."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Miinukset: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."
Plussat: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Miinukset: "The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east."
Miinukset: "Foods usually not bad but the sausage and beef was absolutely disgusting."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Miinukset: "I wasn't even on this airline my booking reference said that I was. I had this airlines flight number I go to the gate to check in, and then for me I'm on Air Canada. This was a mass from the start I will never use this airline or Air Canada again they ruin my login and told me it's still usable we had a delayed for three hours on the plane. Never never again!"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "All. Excellent experience."
Miinukset: "No complaints"
Plussat: "Heathrow had a lot to offer between flights. Our gate was in the middle of everything."
Miinukset: "We were late boarding, which left very little time to connect with my next flight in Frankfurt."
Plussat: "the boarding went very smoothly. We arrived at our destination on time."
Miinukset: "I felt quite thirsty and didn't get anything to drink on the short flight. Most of the flight I slept so I'm not sure if I just missed the serving of a drink. I almost was not able to fit our carry on luggage since it only fit in the center bins which were almost all full. There was no entertainment system."
Plussat: "The diversity of movies and music provided on an 8 hour flight. It made the time pass more quickly. The crew was thoughtful and polite."
Miinukset: "You need better food and be equipped to be able to give ALL the passengers a choice of meals. We had a choice of pasta or chicken but when the got to the back of the plane there was only pasta left for those who wanted chicken, such as myself. Also maybe offer a vegetarian meal. Could also improve on boarding. Perhaps start with the people that have seats in the back of the plane first to make it easier to board and not block the aisles, instead of having everyone board at once and causing traffic in the aisles for those that have seats towards the back of the plane. Also need more comfortable seats for such a long flight."
Plussat: "Great entertainment options"
Miinukset: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."