Lijiang hotellia

Plussat: Friendly people they help you a lot

Plussat: The hotel is located in a convenient and quiet spot in the old town of Lijiang. There are plenty of restaurants, shops, snacks, etc. available nearby. The hosts are very friendly and they are fluent in English. They are extremely helpful and are willing to introduce you to the best tourist attractions, help you book taxis to/from the airport, and more. They also own two gorgeous huskies that grace the hotel with their presence from time to time.

Plussat: Well-located in the ancient city, with well-equipped rooms, very friendly hosts and delicious breakfast!

Plussat: Both times we stayed here we got upgraded, which was nice. The team was very helpful, they picked us up at south gate and helped us washing our laundry. The rooms are clean with good facilities. They gave us a map of the old town and showed us some spots to see during our visit. They also helped us organize our trip to tiger leaping gorge and we could leave our luggage there while we were on our hike. The breakfast was okay.

Miinukset: The first room we had didn’t really get warm as it was on the first floor, the heating blankets and hot shower helped! Should be no problem when it’s not so cold!

Plussat: I love everything in this hotel. The staff is very nice, helpfull, can speak english. They helped me to organise a trip to Dragon Snow Mountain, book a driver to go to airport (80 yuan, while other hotel ask 100 yuan). The location is perfect, in old town. Room are clean with hot water, heating. Breakfast is ok. I really recommend you to stay here if you plan a trip in Lijiang.

Miinukset: nothing

Plussat: The location is perfect (near the southern gate of Lijiang old town), people are helpful and go to the distance to give you the best information, and the room is clean and equipped with enough facilities. The electric blanket and heater were great!

Plussat: The staff is amazing, always very kind and willing to help you. Nice room. Breakfast is very nice if you take the noodles.

Miinukset: We traveled in winter, and breakfast was served in a semi-outdoor room so it was pretty cold

Plussat: Staffs are very freindly and heplful to us. Staffs can speake english very well.

Miinukset: No.

Plussat: I liked the staff most here out of everywhere I have stayed. They go above and beyond! I was late asking for a car from the train station and they still got me a driver. This helped so much, because the place may be more difficult to find. They also booked a car for me to the airport the next day. Afterwards, a staff member talked to me in English and showed me a map of all the ancient town. This was amazing information. She told me all that I could do in the one day while I was there. I imagine if I had gone to Jade Dragon Snow Mountain or Tiger Leaping Gorge they would have done the same thing. This staff member also recommended a good place to eat. Also, my room was upgraded, which surprised me. The customer service was great! I would definitely come back here!

Miinukset: Nothing! I want to come back soon since I had such a short stay so I can see the scenic areas.

Plussat: Hotel mountain view is great! Service is good and we like the food in chinese restaurant.

Plussat: Very good

Plussat: The hotel meets my expectation for a hotel of this class. Room size was good. Big and spacious. My room comes with a balcony where I had a partial view of the snow mountain. Breakfast spread was good too. Tried the massage in the hotel. Price is slightly on the high side but is expected so no complains. Wanted to try the heated swimming pool but didn't have my swimming cap (which is a requirement in China) with me, so had to give it a miss as it is not worth to buy one from the hotel just to use the pool.

Miinukset: A bit out of the way. Had to take a cab to the nearest Shuhe Old Town. But cab fare not expensive. Only RMB 8 so it's ok.

Plussat: Beautiful hotel with landscaping that blew my mind. The service provided by the hotel manager, Lancelot, was exceptional. He went beyond his call of duty to patiently explain & suggest our tour itinerary, giving helpful suggestions to facilitate a seamless tour. He left instructions with the desk to ensure a smooth execution of our preferred itinerary. The hotel is situated in a quiet and classy neighbourhood with quaint eateries at the lifestyle hub next door. Try Grandma's Kitchen for affordable western cuisine that is surprisingly pretty well-executed.

Miinukset: Every room comes with a nice teapot set and a table perfect for a Chinese tea session. Should include some Chinese tea sachets instead of just western teabags.

Plussat: Hotel was beautiful, room was big and comfortable. In a more quiet part of Lijiang, closer to Suhe. Will stay here again, especially if I want to get away from the crowds

Miinukset: Stayed in Jan 2020, there was some construction ongoing in the area in which a couple of cranes were up, hindering my view of the mountain.

Plussat: Firstly, the staffs are all friendly. Most of them could speak english. The bellman even have a car which is able to bring you around. Secondly, the breakfast has a wide spread and were all tasteful along with the beautiful and big exterior which faces the mountain. Thirdly, the facilities were all built for both summer and winter with tons of equipment for your usage. Lastly, the room, the area and the entrance are built exactly what it is for which is to make it look grand. The downpoint of distance is like a double-edged sword so it depends on your preference (feeling grand or easy access)

Miinukset: The only down point was the location, to head out for travel or eating would require a taxi. But i guess the reason for this is to ensure that the hotel would look grand which indeed make it look like one.

Plussat: The setting is absolutely stunning

Plussat: This room got a million dollars view of the snow mountain which was the main reason for me to chose to stay here.

Miinukset: The room itself wasn’t cozy enough. The furniture was a bit like a set up. The sofa is not comfortable at all. And I couldn’t believe that they didn’t provide tea bag or coffee in the room, which is basic thing for most 5 stars hotel. The location of the hotel is a bit far from everything; especially in winter time. It is not comfortable to walk in a cold.

Plussat: we had very pleasant stay. had wonderful exprience and happy to stay at banyan tree Lijiang. all the staffs are very helpful and kind. we will be back for our next trip.

Miinukset: Location is bit faraway from everything. and Facilities bit Old, eventhough they try to be well maintains and cleanness in the villa. need to be update.

Plussat: Good service by a staff that tries very hard to please customers.

Miinukset: The checkout experience was very poor. I asked for help with luggage to take to front desk at an exact time 30 minutes prior, no one ever showed up despite 3 calls.

Plussat: Room design, views of Jade Dragon Snow Mountain, stunning grounds, great staff

Plussat: The view; the serenity and the exclusivity; food is excellent; staff is very helpful; the complimentary birthday cake

Miinukset: It would be nice if they have a swimming pool

Plussat: Nice environment, great service, peaceful and safe. Great staff and service. Good breakfast.

Plussat: The breakfast spread was good. The property was vast and well maintained.

Miinukset: The room looks old and dark The drainage in the bathroom is bad The iron cannot be used due to old stains not removed

Plussat: Did not stay long enough

Plussat: Hotel is as per expected from the photos. International 5star standards. Surprise afternoon dessert for guests! Really refreshing! Walking distance to ShuHe old town. Staff were all very polite and helpful. Beautiful view of the Snow Mountain from our breakfast dining area.

Miinukset: No swimming pool.

Plussat: The compound are beautiful, well kept and serene,with ducks and peacocks roaming around. The horse carriage can bring you around the property but not to old town anymore which is a shame. Rooms are a bit old but still very comfortable and big. Staff are also helpful.

Miinukset: Big hotels chain to me always lack a personal touch. But I think that’s just normal.

Plussat: It’s very quiet place, very kind service and awesome environment

Plussat: layout hotel room and garden

Miinukset: Reception service man was not good communication

Plussat: Resort fell with lots of space to venture in the hotel.... fits the holiday mood that I'm looking for. Next time hopefully I can stay longer

Plussat: Amazing hotel and resort. We only stayed 2 nights but feel like you can spend much more just exploring. Room had a front row view to Jade Dragon Snow Mountain...breathtaking from balcony during surise and sunset. Breakfast and staff also very good!

Miinukset: During winter...very very very dry. Room needs humidifier or recommend to turn aircon off durinf night and opening balcony. The central aircon is too DRY.

Plussat: Spacious villa with 2 bedrooms. The staff is really going the extra mile to make you happy. Breakfast buffet included and rich. Free mountain bikes

Miinukset: But there is some wear and tear and maintenance could be improved. Also restaurants seems to be understaffed. Be aware that at rush hour it is difficult to get a taxi to the old town which is 10 min drive away

Plussat: The staff was phenomenal, went above and beyond to help translate for us and make sure all our needs were met. The staff made sure our DiDi could find us, called to cancel our other hotel reservations where the hotel didn’t speak English, and translated for us beyond our stay at bivou—the list is endless! This was the best place we stayed at while traveling, and it was not the most expensive. Breakfast was fantastic, a great mix of western and Chinese.

Plussat: The breakfast was great! We are vegetarian and the staff made us delicious spicy noodles for breakfast and the complimentary breakfast on offer was very good too. We struggled with the restaurants close to the hotel as it was difficult to find dishes without meat or chicken stock but the inhouse restaurant at The Bivou was very good. I would have liked a room with a bath as it was so cold but the underfloor heating was amazing :D The staff were very helpful and went out of their way to ensure our comfort at their hotel.

Miinukset: Just the bath part, the weather was very cold and a soak in the tub would have been very good.

Plussat: Really lovely and helpful staff. Great location in beautiful Shuhe Old Town which we really loved. Cosy reception/meals/common area with fruit snacks and tea available all day.

Miinukset: Room slightly small.

Plussat: This hotel absolutely exceeding all of my expectations. It’s beautiful for starters, the rooms are so unique and they think of everything (and I do mean everything) you could possibly want or need. The attention to detail is spectacular. The staff is phenomenal. They are so kind and thoughtful and a true joy to be around. The food is amazing. The breakfast is fantastic and all the meals we had at the restaurant were delicious. I was in China for a month and all of our hotels were great but this particular place was special. I can’t wait to go back in the future!

Plussat: one of the highlights of our journey, they also set us up with a cool trip to liming for climbing via ferrata and hiking excellent and attentive staff and they speak English. location is great, quiet and beautiful.

Plussat: Simple buffet complemented with fixed western breakfast but the choices are excellent! Great coffee and warm service.

Miinukset: Need to walk a little from the main road but the porter service provided for our luggage is excellent.

Plussat: It is located in the pedestrianised Shuhe area so it’s really convenient . The staff were amazing - great attention to detail to make us feel welcome and at home. The property is cosy and the farmyard suite has its little front garden which makes the place feels like a little cottage...

Miinukset: There is a public pedestrian walkway behind our room so can be a little noisy in the morning when other tourists walk past

Plussat: Location is great , cozy and comfortable.

Miinukset: Non

Plussat: A wonderful stay in Lijiang. The room was clean and comfortable. All the staff were super nice. I wound definitely come back to this hotel again.

Miinukset: None.

Plussat: Good advise for others travelers to pick you from ancient town main road. Staff would take you a shortcut to reach hotel. Hotel location is within the old town but quiet enough at night. Great hotel to stay. Staffs were all very helpful. Staffs were able to speak basic english with no much problem. They were very helpful and gave good advice. They do make you feel like a family member when you are far from home. Understand the price i paid was at the high side even though the period i was there was suppose to be quiet period in Lijiang. For all the good experience and comfort i got from my stay there, it was worth worthwhile.

Miinukset: Visitor is advised not to throw paper into the toilet bowel because it would choke the drainage system. Papers are to be throw into a small bin beside the toilet bowel.

Plussat: perfect location to visit the old town of lijian

Miinukset: breakfast is very poor

Plussat: Great location within the old town, awesome service from 三寿, who helped booked jade mountain trip and other recommendations of to do and places to eat.

Miinukset: Shower and toilet area is very open and cold in winter.

Plussat: 1) Excellent Location: While it is in the old town, the hotel is located in a quiet part of the old town (Wuyi Street) 2) Service-centric Staff: Especially to the two young women who handled the front desk and guest relation matters and also thumb up to the housekeeping staff 3) Food: Good choice of delicious breakfast. Nightly: Sweet Chinese-style soup dessert NOTE: Our standard twin room has an open concept so that the toilet and shower are housed in the same space of the sleeping area. It may be a consideration if privacy is important to you (take a look at the hotel photos online)

Plussat: hotel located near northgate of Old town, you can take taxi from railway station and walk a bit. Staffs are very good service mind, they help me to book tour to Yulong and arrange what I have requested.

Miinukset: toilet ventilation system, glass door bathroom/toilet.

Plussat: The breakfasts provided were delicious and there were quite a number choices to choose from. The hotel room was very clean, spacious and all the items were provided as mentioned during booking. The staff was exceptional, very responsible and highly competent. We like express our gratitude to all the staff especially Amber, Xiao Qiu and Yang Xiu who have untiringly attended to all our request and have tried to make our stay as comfortable as possible. As we have booked to stay in the hotel for 5 days, airport pickup and sendoff were provided. Amber has been very prompt in responding to our email request for airport pickup after we have made our hotel booking. Unfortunately our flight to Lijiang was delayed for about 10 hours, and we arrived around 4.30 am the next morning. Much to our relief and pleasant surprise the driver was there waiting for us at the airport entrance. When we arrived at the junction leading to the alley where the hotel is located, Xiao Qiu was there waiting for us, and he led us to the hotel and settled us. He told us that he has been waiting for us the whole night.

Miinukset: The hotel is not accessible directly by cars as it is located about 100 metres away from the main road. The alley that leads to hotel from the main road is very undulating and winding, and it is paved with cobble stones. It was rather tough and challenging to drag one's luggage especially heavy ones from the junction at the main road to the hotel and vice versa particularly in the dark.

Plussat: Staff are extremely helpful and thoughtful . Location is great. Great value for money.

Miinukset: Nothing !

Plussat: The service in this boutique inn made all the difference for me. Right from the get go, I was very well taken care of by Amber and Xiao Qiu. By the time I checked out after 3 nights, we became good friends! They provided so much help to me, from recommendations, answering all my questions even before my arrival, to making a number of changes to my booking including extending my room dates (multiple changes with that too). Their service is indeed top notch! Extremely patient, honest and kind. The inn itself is very well located, just a stone’s throw from the lively streets of Lijiang old town, but tucked away in a quiet nook just a couple of minutes walk round a corner. I was given a room upgrade and had the good fortune of staying in their garden suite. Daily breakfast was amazing! And I looked forward to it every morning. Thank you for making my stay in Lijiang old town so wonderful!

Miinukset: Not something which I didn’t like per se. But just wanted to point out that the inn might not be as suitable for non-couple friends who are thinking of staying in the same room, due to the “open concept” shower and toilet.

Plussat: Everything is so clean

Miinukset: Nothing

Plussat: Nice hotel with good location in old town of Lijiang. As I have to leave early so no time to have breakfast so they prepare breakfast box for me.

Miinukset: Nothing

Plussat: Perfect location, within the old town but relatively quiet. Large, comfortable and romantic room. Excellent service, generous hospitality, excellent coffee, good breakfast, lovely people! Highly recommend.

Miinukset: We loved everything, perfect!

Plussat: The ladies working here are so nice. The breakfast was fantastic! I loved the location. Thank you for a wonderful stay.

Plussat: The people here are all very pleasant, helpful, especially for the manager Ms Li. She is flexible and very helpful in helping us to solve a number of issues. Going back to the hotel has a feeling of going home for they will greet you with genuine smile and serve you tea and fruits.

Miinukset: No.

Plussat: Perfect place and perfect attention,will return

Plussat: The staff was wonderful!

Miinukset: Nothing

Plussat: The location was really nice. Close to the main attractions, but in a quiet alley. Rooms were very nice too - Chinese style with a small tea ceremony corner and electric blanket beds. The owner was very helpful and offer a lot of tips on what to see and eat. We really enjoyed our stay there.

Plussat: Best placed we stayed on our entire holiday - the room was beautiful, the hospitality and welcome was so lovely. So helpful with booking the bus up to do the Tiger Leaping Gorge hike, keeping our luggage for free while we went hiking, taxi transfers and everything we could have needed. Loved staying in Shuhe, it's a fantastic town to wander around and as a bonus for dog-lovers there were dogs everywhere in the town, not least Nemo who lives in this inn. Cannot recommend this place enough!

Miinukset: Nothing, fabulous place!

Plussat: The owners take hospitality to a new level and the place is beautifully decorated, with a personal rather than commercial feel. And the price is as good as you'll find anywhere in Old Town. All around amazing.

Plussat: Liping is a wonderful host. Apart from having a lovely guesthouse, she helped me so much with everything I needed. I would have stayed longer.

Plussat: Location, owners and the overall ambiance of the environment. Formally an old Naxi family home and after an extensive renovation it’s now a beautiful old Building with only 5 rooms for guests.

Plussat: We loved the breakfast. The noodles, bread, and tea were fantastic!!! And the staff were extremely friendly and helpful!

Plussat: The professional and personal service. The owners helped us to book day trips and gave us great recommendations for restaurants. Pls try their tea tasting they offer. It is amazing. Everybody was always very very friendly and helpful.

Miinukset: Everything was great. No complaints

Plussat: Beautiful place. Bed was comfortable. Electric blanket was provided. Breakfast was excellent both in taste and variety. Host was very friendly and helpful. Fruits available all day in dining area. Short 5min walk from entry to old city. Good base from which to explore the old city. Lots of food options nearby.

Plussat: Everything was perfect I very enjoyed my time

Miinukset: Nothing

Plussat: The property is beautifully appointed with charming traditional trimmings and all the amenities you need. In an especially cold winter, our spacious room that overlooks the river is comfortably heated. Amy, cousin of the owner of the guesthouse, is especially hospitable. She helped with many of our arrangements and gave us great tips on where to go for good food. We enjoyed having tea with her, watching her prepare it the traditional way and chatting with her. We stayed 6 nights and wished we stayed longer.

Plussat: The property is beautiful. The room was big and comfortable. The amenities provided were good. The location was also great, right by the river and in the middle of the old town. The attention to service was good : they provided a more than decent take away breakfast due to our early departure.

Miinukset: Our major concerns are related to the staff training. When we arrived, there was some pee on the toilet seat. Our room was on the ground floor and we suspect that it is often used by the staff to do their needs. The second time was then the staff entered our room to add an additional layer to our bed.He came in without any explanation (we didn’t request the additional layer) and did his job as if we were not here. The minimum would have been to knock and ask whether he could come in.