Hotel Estelar Miraflores

Great location Kind of helpful staff Big room Clean room

All the pool area is shady - because it in the northern area of the hotel. The pool is tiny. The hot tub (jacuzzi) didn’t work and was pretty cold. The sauna isn’t working all day and if you wish to use it you should turn it on yourself and. Wait for it get hot. The breakfast wasn’t that good or diverse. The WiFi went on and off all day and night - worse then bad hostel WiFi.

The only thing we really liked was the location - it is close to really good restaurants, the beach, public transport,...

The reception staff is too informal for such a place - I wouldn't mind their behaviour at a hostel (I might even enjoy it there), but in a 5 star hotel, you expect professional attitude. The porters and breakfast staff, on the other hand, were excellent. The hotel is seriously outdated. Despite all the marble, the bathroom looks cheap due to the plastic-looking tub and plastic curtains. The windows are designed in such a way that they cannot be really cleaned and there are very obvious signs of wear and tear (old silicone, sun-burned glue,...), which is unfortunate since the views on a nice day and from a high floor could be really nice. The windows in some rooms don't even open, so it is impossible to air out the room. The equipment in some rooms is outdated (a 20 years old alarm clock, bruised furniture,...). It is a shame - it is a nice hotel, but it is way past its glory days and for such a star rating (and consequently the price) a lot of improvements would need to be made.