Lonavala hotellia

Plussat: Location - the trees and the nature surrounding the property.

Miinukset: As there is nothing around the property, you should give an option of 'all meals included pricing'.

Miinukset: Everything is great barring the access roads to this place. Staff is very accommodating and good. Lovely spa and in hotel pricing is not abnormally high like it often is in a captive hotel. The villa and the outside deck especially is super and while you have to use a nano to get around the property it is easily available on call. The food is all made within the hotel and has a home like taste. Only improvement I suggest is to have more finger food for the evenings and afternoon as it's a struggle to get snack and tea pr a drink in the campus. Overall highly reccomend this place.

Plussat: Overall property is good. Staff is well trained... Food is good. Car service is excellent. Villa is cleaned and well maintained

Miinukset: Not much for kids.... if parents want to spend some good time in yoga meditation spa n wellness zone. No much activity for kids age group of 9 to 12 years.. and kids r not allowed in such areas so we have to cancel our many things.... Cycle of quantity is very limited... suggested to have at least 1 cycle per guest at villa only.. Club house Restaurants are as usual... More Open air restaurant sitting space in club house suggested... Roof can be transparent in restaurant.....

Plussat: The location is excellent! It is surrounded by hills and built over 320 acres 900mt above sea level. The air was fresh! They have nanos to take you from point A to point B. The food is okay, could have more vegetarian options. Anyone planning to go should carry their walking shoes!

Miinukset: The spa needs to have a less premium treatment option for full body massage. Should cater to all. Right now it’s a bit over the top.

Plussat: It was Amazin property situated between forest with superb hospitality.Location is isolated but that makes it more fabulous.Perfect place for couples.Rooms were spacious n Food was next level.Staff were super friendly.Its one of the best Spa Resort.

Miinukset: It’s bit expensive some discounts on spa and food should be there.Also include some indoor game room.

Plussat: The property was good and spacious.

Miinukset: 1. The check in was at 3 - we reached at 2:30 and didn’t get the room. we were asked to go for lunch and by that time room would be ready. we finished lunch @3:30 and still no room. After multiple follow ups with the staff(who had no idea that we were waiting for the room), we got our room @4! 2. The hospitality of the staff was not upto the mark. When we went to the poolside cafe for coffe, no one offered us even water for 15 mins. We had to ask the waiter to serve us water first. coffe came after half an hour! 3. Lastly the food is just terrible. For lunch we had veg biryani which had barely 4 pieces of carrot and beans in them and no flavour. For dinner i had penne arrabiata which was so spicy that it burnt my tongue. This is the basic simple recipe that even i can make better at home! When i complained to the server, he said it is how the pasta is! Overall , the resort is not worth your money or time spent driving through the potholes. I would not recommend this to anyone.

Plussat: Indian food was fine, the rest....not really!

Plussat: We had a very good family time, as there was no TV, no mobile network. Stay and food was also excellent.

Plussat: Location is good, rooms ambiance is great. Silent place.Breakfast was very good (meet expectation).

Miinukset: Its very very expensive. I paid 12000 per night(9 hours) excluding Dinner and other programs they conduct . I asked them for making some special arrangement for my marriage anniversary and for same they kept 5rs dairy milk and love birds. Also gave me small pastry which was not as per expectation with amount i paid. Additional charges for internet. In dinner buffet, for non veg they just serve chicken masala and fish curry(900Rs). Its very hilarious that they are charging more just for rooms, nothing other than that.

Plussat: The tree house rooms are pretty

Miinukset: The staff is not curteaous and unhelpful. They don't give you proper information and the food is below average.

Plussat: The property is beautiful both aesthetically and concept wise. It’s the perfect city escape for nature enthusiasts who want to disconnect for a day or two.

Plussat: Stay within the Nature

Miinukset: Price is high compared to service provided.

Miinukset: Breakfast was not very good... there were limited numbers of menu at breakfast.. At night, music sound from the bar was too loud until 11pm.... It was not good for family trip...

Plussat: Staff behavior was very nice. I love to stay their again..

Plussat: Staff, food,ambience all excellent. Enjoyed the stay very much

Plussat: Food Hospitality

Plussat: Reception staff was very friendly and so was in room staff. Food was always on time and hot. Everything was great. It was a delightful experience. And most of all great location. Center of town. Served my purpose.

Miinukset: Everything was great. No complaints

Plussat: Every thing was perfect I have nothing but great appreciation for the front desk room service... a perfect weekend thank you Fariyas :)

Miinukset: The water park could have been cleaner

Plussat: Location, property planning, facilities and staff..!

Miinukset: Property has started showing its age, usual wear n tear can be seen everywhere.. location is very nice, would request the owners to revamp it and will surely attract more guests..!

Plussat: Location is awesome, food was great..! Very courteous staff..!

Miinukset: Property has started showing its age..! Faucets, bathtubs, fixtures need urgent replacement

Plussat: Although the room was old fashion type, the breakfast spread was awesome, specially the veg part. F&B staff was very good. Samantha at Front office was very helpful.

Miinukset: Rooms need to be upgraded I guess, gives you a looks of 3 star, this is not a complain but a small suggestion.

Plussat: Food

Miinukset: Cleanliness; hotel is 40 years old and badly needs a revamp; too expensive for the class of hotel

Plussat: Beds created sort of pain due to may be improper stuff & pillows also hollow creating neck pain

Miinukset: Had the small tables in front of the bed not been kept there movement would have been easy especially in nights when seniors are utilising as it can hear the legs causing fracture or injury,TV usage and room services once you enter is poor

Plussat: The staff was extremely courteous. Lots of activities in the resort. Ample space to have walks amidst solitude and greenery.

Plussat: The location is good. Staff is very polite and helpfull.

Miinukset: The rooms are not in a good state. It’s costly to even buy cold drinks inside the resort. The charges of buffet and the fusion restaurant is unexpectedly high. The restaurant service is too slow.

Plussat: The location is great, just a ten minutes walk to the market. Staff is courteous. Overall it was a good vacation.

Miinukset: The breakfast wasn't really that great, could be better. The bed was really soft.

Plussat: Food and good rooms

Miinukset: Nice hotel room and good staff

Plussat: Rooms are quite nice! They are clean with nice washrooms and some rooms have big balcony/ terrace attached which really adds to the charm to the stay!! They have a huge Spa facility with well-trained staff and all amenities although services are a bit on the expensive side. Wi-Fi was good. Special call-out to the staff (reception, housekeeping, cafe/bar, lounge) who were very helpful and cordial.

Miinukset: Few additional facilities are required to keep guests engaged during the stay. Buffet breakfast experience and the options provided for both Veg and Non-veg items need to improve. Property should invest in a proper coffee machine to give bean coffee to the guests and not Nescafe sachets.

Plussat: It’s a top property with great interiors to the banana suite and value for money.

Plussat: Everything was awesome...and we enjoyed the stay ....food was also amazing

Plussat: Amazing location. Picturesque view outside my window with natural light throughout.

Miinukset: The food is bit expensive though in the inhouse restaurants.

Plussat: The staff was very helpful, specially the duty manager Sudarshan. The location too is awesome

Miinukset: The property can be better maintained. Looks a bit old.

Miinukset: The food was not good at all, for Rs. 999 + taxes, the buffet was highly priced for the spread that they had

Plussat: Location is excellent with lovely views of the valley.

Miinukset: It's pretty much run down. Not modernised enough yet charging money . Untrained staff. Long delays in room service. Lamps in room not working. Pathetic maintainence Not worth more than 5000 a night.

Plussat: Its alway Plesant staying at Dukes retreat, including front desk, bellboy, and housekeeping Mr Tatte are welcoming and quick services. Keep it up

Miinukset: Restaurant staff is very very slow and inactive, they lost interest in their service, bonus should be provided, you need to upgrade the quality of services. Please boost them with royalty.

Plussat: Firstly the location is excellent. Easy to access off the expressway. Perched on top of the hills and very windy. Their breakfast spread is excellent with a really good variety from South Indian, local, continental and with juices, sweets and coffee. egg counter too. Lunch and dinner do not have buffets. Staff is courteous in all departments. You get newspaper in the morning. Staff checks in to collect laundry if you need it. Our room had a small sitting area just outside the room and it was really nice to have coffee. The place is quaint and ideal for a quite couple holiday. I did see some families with kids too.

Miinukset: The a-la-carte menu is a little on the expensive side and so are their spa offerings. There not much to complain about.

Plussat: The location and views are great. We managed to get 2 interconnected rooms that made the stay very comfy.

Miinukset: Service was quite slow even for the restaurant. The pool has no shade or bench inside. So it's use is strictly for the more active ones rather than recreational folks like me. Food was still a bit old style and bit oily.

Plussat: The staff is super friendly and helpful. The property is great. The adventure park is big and has plenty of activities. The entire resort (except for the restaurants) is pet friendly, which was a big plus for us. Will definitely be visiting again.

Miinukset: The food was a let down. It wasn't bad, but it wasn't great either. Expected it to be better.

Plussat: We had to change our villa thrice , 1st time because it was dirty and construction was going on . 2nd time because the pool was dirty and deep cleaning was going on and third time at 6 pm they handed over the villa to us

Miinukset: The staff - completely lost people working for the property they have no idea what hospitality is .

Plussat: The enormous things that keep you busy all day. The luxurious-ness and the detailing that has gone into building such a property & importantly keeping it awesomely clean is what makes Della stand apart !

Miinukset: Room service is slow & in room cleanliness is not at par with external cleanliness

Plussat: Wonderful experience and very good service

Miinukset: NA

Miinukset: The room was very filthy It was not cleaned,had many spider web and was filled with mosquitoes. The locker was broken,carpets were uncleaned,the floor and furniture was dusty.Never expected such experience from della resorts.i come every year

Plussat: Mandatory New year Party cost was very very expensive and it was a forced participation.This was very surprising and no prior intimation given about the same.

Miinukset: Not much open space. No kid play area

Plussat: breakfast just OK, location.

Miinukset: Absolute no value for money. Small rooms, staff is not cooperative, very old property. Their elevator is so old and so small, it can actually not carry not more then 3 people and the door shots show abruptly, it will actually hurt someone. No welcome drink, no guidance for car parking. Room service is non existent.

Plussat: The breakfast was good but most items are very spicy so you need to tell the Chef at the time of placing your order to put less chillies. Service was poor and it took half an hour for the food to be served.

Miinukset: The service was poor and the rooms need maintenance. There is no view from the rooms. It is more like a hotel and not exactly a resort, hardly any activities and no recreational area, except the swimming pool.

Plussat: The place was neat and clean and well maintained, the front desk staff were very patient, courteous and polite.

Miinukset: The food was a bit of a let down, a simple beverage like tea was bad, room service was extremely slow.

Plussat: Breakfast->Excellent

Miinukset: Nothing specific

Plussat: Facilities, staff

Miinukset: The F&B service was way too slow however Mr. Debashish was restaurant was very helpful & a professional guy who knows how guests should be treated. Bathrooms should have more clean they were OK

Plussat: Location, food and clean room.

Miinukset: No wifi in the room.

Plussat: Garden area, near to City Centre,

Miinukset: Cleanliness, it just needs to be clean, clean and clean. Not ready with bills, insisting for cash payouts

Plussat: Room size

Miinukset: Though it was booked online, refused to accept online payment and asked for cash only.

Plussat: All ok

Miinukset: Beds and mattresses can be better.

Miinukset: There was too much of noise from the next building hotel workers.

Plussat: The View

Miinukset: The food options. 650₹ for a meal is too much especially for people with food restrictions. No Room service and no eateries nearby is a hindrance. Swimming Pool rules are not followed. People were in their shorts and T-shirts

Plussat: Upper deck is Located in a very quite spot in Lonavala. The drive up is a bit tricky, but not too far from the main city. `

Miinukset: The reason for travelling is to relax, but due to some reason the beds at Upper deck were very uncomfortable and basically made the holiday more tiring than relaxing.

Plussat: Location, lovely view of the valley, and food

Miinukset: Rooms, cleanliness and absolutely no room service.. limited bar menu with no cocktails.. no a la carte menu.. no activities for guests.. not worth the money they charge for a stay..

Plussat: Everything

Plussat: All good re location and amenities. Make sure you get a room where everything works. Room 7 has a broken control panel and you can’t turn off the ceiling fan nor the front door light. Hard to sleep! Otherwise okay. Good breakfast and close to town.

Miinukset: Location

Plussat: Staff was humble

Miinukset: No wifi, there was no fridge in the room, no hair drier as stated. There was no view from the room as it is surrounded by buildings.

Plussat: On entering they have juice n tea maker for the guest very thoughtful

Miinukset: Rooms not kept clean. Bedding not pressed, Sofa very dirtynot vacuumed , furniture very old Need maintaining, the hotels needs to be uplifted, staff was soft spoken. Breakfast if so so. No value for money at all.. And they start playing Bollywood music early in morning which is audible in the room, very uncomfortable , also one can hear all the outside talks.

Miinukset: We booked the place for Rs 8500/- a night with breakfast. The rooms are very small and with a small TV and no balconies. The hotel would be rated well in the price range of rs 5000/- maximum. At 8.5k totally not worth it.

Plussat: Location was good

Miinukset: The Wi Fi was pathetic. The Bedding needs a change.

Plussat: Nice Hotel, staff was super friendly. The rooms were fresh renovated so very new. It was not 100% clean in the bathroom but on an ok level. The food was excellent.

Miinukset: There is no spa, gym or anything special. Just a nice hotel. If they would put a bit more love in it would be a gem. Like: - white lounge cushions on the lawn, a spa area, an outdoor gym area (crossfire), or indoor gym, A sun covered pool area. -Just to hot to go there with little kids during the day a small slide for the pool

Plussat: The ample balcony

Miinukset: Location. Cannot have a resort in the middle of a residential area. The front office staff. Grumpy. Unsmiling. Unwelcoming

Plussat: Ambience Cleanliness

Miinukset: The confirmation booking needed to be modified and reconfirmed that was told at reception when tried to avail the free breakfast facility opted while making the booking from booking.com. It was a loss of approximately ₹. 1,500/-. CR at desk pointed booking.com responsible for this inconvenience.

Plussat: breakfast was really very nice, with varieties on each day of stay.

Miinukset: approach road to the hotel.

Plussat: Good clean rooms, two bottles of water provided daily. Room services daily. Very friendly staff. Value for money.

Miinukset: Breakfast could have been better and hot.

Plussat: Liked the staff. Very polite and helpful too. Food was good too.

Miinukset: Bathroom facilities not very good Rooms not very well cleaned. Should have more space for parking of 4 wheelers.

Plussat: Spacious rooms

Plussat: Nothing

Miinukset: Bedroom view, facilities, stinking room for indoor game, rude staff behavior

Miinukset: Unprofessional

Plussat: The location is in the centre of market and near to the bus stand/station and the food was excellent

Plussat: Nothing worth mentioning

Miinukset: Bills were not printed and given. Highly understaffed, no restaurant staff knows to serve or behave.

Plussat: A morning coffee and newspaper won't cost you too much. But a warm greeting will be a world of good. Pls make it a mandate to give it at free of cost. Swimming pool could be maintained better

Miinukset: The swimming pool. The restaurant The language barrier No driver dormatory