Lonavala hotellia

Plussat: Like a pravicy and cleaning

Plussat: Adventure Park

Miinukset: How can you charge for WiFi? That too at a remote location with No Network coverage.

Plussat: Huge property beautiful views. Nice ambience

Miinukset: Not value for money

Plussat: Breakfast was good and the spread of items was excellent. The staff were very supportive and always had a smile. I would suggest that anyone staying for a couple or more days should be offered a family dinner coupon in any of the restaurants within the premises.

Miinukset: Uuuuuuummmmmm, nothing comes to my mind that i can complain off.

Plussat: Room was of good size. Food at cafe 24 was good. Adventure park is the highlight ofcourse and the staff are friendly and well trained to assist.

Miinukset: We had booked 3 rooms, the house keeping was clearly a disappointment as our rooms were not cleaned till evening and were done upon us requesting them to do so. Towels were not replaced. Another disappointment was finding one of the rooms with a fully torn curtain.generally I was not satisfied with the hygiene level of the rooms. The reception staff need to be polished and trained.

Plussat: Apart from view from room all other things are quite normal

Miinukset: Coming to room no slippers or chappals provided floor is cold enough unable to walk bare foot. Should provide heaters or some mechanism to maintain room temperature especially in winters is pretty cold. Room lobby should be equipped with bright lights everywhere in the facility there are Dim lights oooops.......... .In Bathroom no hook for hanging clothes, no bath robe, no bathroom slippers. can use some floral wall paper in living room. should maintain atleast warm water in swimming pool in winters........

Miinukset: I was upgraded to a cottage villa but the view was so bad. My friends who booked with me stayed in the normal rooms and had bigger beds, better view. I think I was upgraded as the normal rooms ran out.

Plussat: Location and Staff was cordial and helpful

Miinukset: Nothing significant

Plussat: The location is excellent. The staff was helpful.

Miinukset: Some of the guests rang the bell in the morning and at night without even looking at the room number. Quite disturbing when you are on holidays.

Plussat: The location, the staff and everythingabout this place is great

Plussat: Breakfast was nice. it is situated at a beautiful place and have a gorgeous view.

Miinukset: The room was not good that the AC was unable to be worked properly even when we call the technician. was unable to control the temperature.

Plussat: The breakfast.

Miinukset: Extremely badly trained staff. They need to be properly trained not to stare at guests. Right from the receptionist to the stewards , every one has given me in appropriate looks and I was very embarassed and upset . It seems like they have never seen a woman before.

Plussat: Nothing

Miinukset: Food was pathetic, the room was stinking, shower wasn't working...

Plussat: food in fariyas is excellent. the property is run down and needs urgent repairs as it looks old and battered. but its still cosy and has a charm to it.

Miinukset: low maintenance curtains don't close.. too much sunlight in the morning

Plussat: Food

Plussat: The place has everything one could want for a short stay. Great food, great views and lots of activities inside the property itself. The winner are the water slides attached to the pool.

Miinukset: The usual price and weekend price is vastly different.

Miinukset: The roads enroute the resort are in very bad condition.

Miinukset: i had asked for the decoration of the room , which wasnt done.

Miinukset: transportation. Hotel should try to arrange transportation from Mumbai airport and back with reasonable fare. From Mumbai Airport to Hotel we went by Uber Taxi with Charges of Rs.3000.00 but on return a taxi was arranged at double the fare of Rs.6000.00. one can say it is in green area but approach road from main Lonavala to Hotel was horrible experience.

Plussat: Away from the traffic and for its peace and serenity.

Miinukset: We weren’t happy with the New Year’s Eve programme. Was not worth the amount we paid.

Plussat: The ample balcony

Miinukset: Location. Cannot have a resort in the middle of a residential area. The front office staff. Grumpy. Unsmiling. Unwelcoming

Plussat: Ambience Cleanliness

Miinukset: The confirmation booking needed to be modified and reconfirmed that was told at reception when tried to avail the free breakfast facility opted while making the booking from booking.com. It was a loss of approximately ₹. 1,500/-. CR at desk pointed booking.com responsible for this inconvenience.

Plussat: View was pathetic, hotel was under repairs , was not clean... too many mosquitoes...room was not well lit few lights weren’t working Washroom did not hv enough toiletries.. over all not at all worth visiting .. nit value for money

Miinukset: Staff was good and courteous

Plussat: breakfast was really very nice, with varieties on each day of stay.

Miinukset: approach road to the hotel.

Plussat: Courteous staff; clean; reasonable room for 2

Miinukset: Third person uncomfortable in sofa bed in suite. Food at breakfast bland and unremarkable.

Plussat: Value for money, kid friendly, good food and location

Miinukset: Entrance location bit cramped

Plussat: Good choice.

Miinukset: Many calls for confirmation of booking over two weeks prior to booking. Issues regarding booking details. Breakfast was added later and Room changed to executive.

Plussat: Staff behavior was very nice. I love to stay their again..

Plussat: Everything abt ths resort..... from facilitys to all staff... Thanks to meritas group for making our holiday such a memorable one...

Miinukset: Its a perfect holiday destination for family

Plussat: The food and staff is very good. Being a 3 star hotel they really take care of you.

Miinukset: Only one thing is that not all staff are smiling.

Plussat: Nothing

Miinukset: Bedroom view, facilities, stinking room for indoor game, rude staff behavior

Plussat: Nothing

Miinukset: Too costly for the kind of accommodation and service provided. This is an overrated property. Would recommend to stay away from this hotel.

Plussat: Overall ambience was goood

Miinukset: No.lift and there can be bit more coordination between reservation team and front office guys

Plussat: The restaurant/kitchen was the best thing during my stay .....would just wait for the morning breakfast....total value for money !!₹

Miinukset: The amenities in the rooms need upgrade and maintenance....

Plussat: The location of the resort, the cleanliness ..

Miinukset: The room, beds which were old and making noise , wash basin was choked when we checked in, the room rf ( room access) card was not working well leading electricity cut ..

Plussat: Food was good and the staff try to attend to your needs promptly. They have lots of activities going on in the day to keep you busy.

Miinukset: Bathroom was flooding to often while bathing. Not enough games for younger children. Room felt a little run down at times especially with the tiling, the linens and the towels. Did not take care of our request for ground floor rooms.

Plussat: 1. Clean bathroom 2. Good staff 3. Tasty food 4. Decent breakfast spread

Miinukset: I booked myself for 30-31-1st Jan and 2nd Jan check out Considering it was New Years We wanted to rest on 31st December day time so we could have a new year late night. Property while booking did not inform us about any in house “paid” party they were organising for New Years. 31st 1pm onwards - their mike testing calls started 3pm onwards - insane music started Their party was going to start from 8pm And our entire day from 1pm to 8pm was spoilt. It was unbearable to even sleep or rest or speak on phone with anyone. Property should inform about these nuisance causing things, as a customer I paid premium to book myself for new year bringing in dates and what I got was nonsense noise “and an unorganised” chaos while they were preparing for their party. All their rooms face their pool side, so it’s not like I could request a less noisy room - as all opened towards the same noise pool area. 7pm onwards food orders were not taken Very bad of the property to not have pre-informed. As not all customers who are booking themselves on their property want to enjoy a “noisy” NY. Some want to have a peaceful time away from their own “noisy” lives as well! If u want to stay here, u can. But I suggest to check with them their additional hidden issues. They should NOT CHARGE premium rates and GIVE CUSTOMERS SLEEPLESS day on a late night NY party.

Plussat: Excellent Location..wel maintained rooms... food is awesome...staff are very polite...

Plussat: Rooms, Location and property's look. The Fun Zone was a good place to enjoy some indoor activities. Food was pleasant but not enough variety for International Customers.

Miinukset: Swimming pool was small. Could have added a blow dryer. No in-room use shoes.

Plussat: Liked the hospitality and services. Food was good and the room view and ambience was perfect

Miinukset: The mirror in the room could be well placed

Plussat: Movie, high tea organised

Plussat: From the mountains to the butterflies flying around, it was perfect. The view is breathtaking, the architecture is beautiful and the interior was straight out of a movie scene. This property is honestly the prettiest I have seen.

Miinukset: The long walks were exhausting but that shouldn’t be a problem if you’re not a smoker like me

Plussat: The location is excellent. Totally privacy. With no mobile network and internet connection one can enjoy bliss and me time at the resort. They provide wifi if u need. But at such places u can be one with nature and enjoy real communication with family n friends. Food was also very fresh n tasty.

Miinukset: The beds could have been more clean n comfy.

Plussat: Nothing

Miinukset: The entire experience dealing with booking.com and Machan. I requested for date change due medical emergency in the family. No one obliged. Thank you but no thank you.

Plussat: In the nature, amidst trees, beautiful

Miinukset: 1. There are multiple places a kid can fall and injure himself quite fatally (within the room as well as outside) 2. My kid actually fell :-( 3. There is no play area, no activities for kids. 4. There is no signal and so our Über driver didn’t wait and left and we had to pay double for our to and fro journey.

Plussat: Catered for both veg and non-veg. Good choices and up to standard.

Miinukset: Some inconsiderate and loud guests who horned their vehicles and partied loud in the middle of the night, despite the no-horn sign and that this being a tranquil upmarket getaway.

Plussat: Property is very very Good

Miinukset: Checkout time must be 12pm Wifi facility in Rooms Rest all Good

Plussat: The ambience, facility, food everything is great.

Miinukset: We had a torrid time reaching the location, GPS showed showed the path which was very bad and risky. I would request the authority to put proper direction boards on the streets and also get the GPS corrected if possible.

Plussat: Room, ambiance, breakfast

Miinukset: Food

Plussat: Resort is at an amazing location however it was a little tough to find it. Overall experience is really good. Staff is extremely friendly and helpful.

Miinukset: Improve the overall taste of the food. Can add some network boosters in the resort for better phone connectivity.

Plussat: Quite peacefull place

Miinukset: Better food options

Plussat: amazing location, breathtaking views. Good food

Miinukset: The rooms are dated needs a redesign desperately

Plussat: Tastewise food was good

Miinukset: Dont have al acarte facility and no room service., no bar

Plussat: All good re location and amenities. Make sure you get a room where everything works. Room 7 has a broken control panel and you can’t turn off the ceiling fan nor the front door light. Hard to sleep! Otherwise okay. Good breakfast and close to town.

Miinukset: Location

Plussat: There is nothing we liked about the polroperty. Room had water leakages.

Miinukset: Water leakages, room ambience, facilities

Plussat: Staff at reception...housekeeping and at restaurant were so well trained..courteous...ever smiling to help Security staff too ever alert to support and very professional

Plussat: Staff was humble

Miinukset: No wifi, there was no fridge in the room, no hair drier as stated. There was no view from the room as it is surrounded by buildings.

Plussat: Place cleanliness, staff & value for money.

Miinukset: Please do renovation, colouring & apply some wallpapers.

Plussat: Location is great. Walking distance to station, highway and market. The staff is very helpful. Just to give you an example. Sanket arranged for a courier to collect my phone charger and cable and send it back to me. I had forgotten it at the resort. Thank you Sanket.

Miinukset: Breakfast. Very limited choice of items and not up to standard.

Miinukset: There no space for hanging cloths.

Plussat: Nothing

Miinukset: We can get excellent hotels at this price range also.