Hyatt Regency London - The Churchill

The rooms were nice and better than initially expected. Unfortunately, some rooms are too far from the lifts. Additionally, the main lifts were not working during my stay. I had to take service lifts and wait a lot for lifts.

Location

I booked 2 rooms and asked to have them close to each other, unfortunately after long time waiting they gave us the rooms with the worst view and one of them was even not ready. The bed sheets were not fixed : ( I didn’t expect such thing from five stars hotel. After I complained they gave us a better rooms. They wasted our time although we checked in around 4 pm. If this was in another hotel they would offer upgrade or something to please the customer but they didn’t