Intercontinental Hotels Los Angeles Downtown

Actually I booked this hotel a few months ago but when we arrived there around 5pm the staff said that we have to wait for about one hour or one and half hours. Because they didn’t clean up the room yet. I thought check in time is usually 4pm and sometime it’s possible to have early check in. So I asked him about my thoughts but he said that “ we cannot guarantee that”. It didn’t make sense at all to me. But he said I have no opinion waiting instead. The reason why I booked hotel way earlier like 2or 3months is that I don’t want to wait in the robby and just want to rest as soon as I arrive. I didn’t expect this situation happened even though I paid more than $500 per night. I could have early check in several times in the other hotel that is way cheaper price per night. But the weird thing is that after I went to the washroom then went to the robby he was looking for me. He said room is ready. How could it happen so quickly. if I didn’t say anything because I cannot speak English very well I might wait for an hour or longer. Anyway first impression ruined my feeling. I wanted to make special memories in LA so I willing to pay lots of money. But it didn’t work unfortunately.