The London West Hollywood At Beverly Hills

Reception area

Rooms a bit tired Work and noise on the rooftop pool area

The rooms are massive, the beds are very comfy. The rooftop pool is really nice, complimentary iced fruited water is available all day as well as factor 30&50 sun cream. We had food at the pool which was really nice. The complimentary breakfast was fantastic, great choice available including good range of cereals, breads, bagels, fresh fruits, salmon, cheeses, fruit juices. All in all a great hotel.

Check in could have been better, we arrived later than the checking in time yet our room wasn’t ready, we were given a voucher for a free drink, however when you have endured an 11 hour flight you just want to get in your room! The lady said she would ring us when it was ready however she forgot until we went back and she said she was just going to ring us! The pool rest rooms were out of action as they are refurbishing the area, this was a great inconvenience as we had to go back to our room or to the lobby instead. This should have been stated on the information on their listing we feel. Our complaints were taken into consideration when we were paying our bill and they compensated us accordingly, which was handled well.

Very happy team on my arrival and it wasn’t the first time as I’m a returning guest !!!

A little more water would be nice as I only got 1 little bottle of water on my arrival

Location. Balcony. Gym.

Breakfast is extremely limited. Some of the staff was not super helpful.

Everything