Hotel De Nevers

Asked on check in to book a taxi for 4 am Friday confirmed in Thursday and paid 40 euros told taxi will be here at 4 no taxi was there and there was no staff the phone nuumber to call was not working had to go to a near by hotel at 5 am to call another taxia to take us to the airport which we had to pay again 43 euros not happy with this blatant lack of care

The Location was away from all the main hotels and a walk from the Grotto, however I wanted to experience the history around, the church St Bernadette was baptised In was behind the hotel.

When my daughter and I arranged the shuttle for a group of 5,there was no shuttle provided although I was told the hotel had a shuttle bus, the hotel provided two cars, one very dirty car and one other car they charged us 40 euro and it’s 2 euro by bus. The hotel then requested 10 more euro to drop my brothers and sisters at their hotels. After day 3 the beds and bins didn’t get made or emptied, the sink in the bathroom was never washed I had to request fresh towels and toilet paper.