Altstadt Hotel Le Stelle Luzern

The reception of this hotel is located about 150 meters away in another hotel named Khrone. Therefore, there is no lobby, no reception, no common areas. The rooms are located on the upper floor of an Asian fast food restaurant. The rooms are unbelievably small. In addition, we had to pay a 4 Swiss franc per person per day for “city tax” they said….The description I just made is not explicitly mentioned on booking.com website. I must say that I will start having doubt on how booking.com advertises their products.

The location was central, the neighborhood was nice. The apartment had good facilities, including an oven/microwave and a dishwasher. They let us check-out early in the morning, around 6:30 am, so that was nice!

Firstly, the check-in was tedious. The rooms/apartments were in a DIFFERENT building from where the check-in was. This check-in building (Hotel Krone) was down the street, around 100m away. That may not seem like a long distance, but consider the following factors: 1) We were tired after a day of traveling. 2) We had 2 suitcases with us. 3) The suitcases couldn't just be left out on the street and had to be taken to the check-in building. 4) The street was cobblestone so the suitcases didn't wheel easily. 5) There was a return walk as well :) The apartments didn't have an elevator... How is one supposed to carry one's suitcases above 3 flights of steep stairs (Luzern is not on flat land, and our apartment was on the 3rd floor). They did provide someone to help with carrying the suitcases, but guess what? This helper had to be requested from the Check-in building, because the apartments themselves don't have ANY services provided except cleaning. The ceiling of the apartments is really really low. I am 5'9" and I couldn't raise my hand for changing my shirt without banging into the ceiling. The ceiling was around 7 feet tall... So, overall, yeah. Very cramped, not worth the money at all.

location to town and train station

my room wasn’t in the main hotel, it was down the street with an entrance through an asian restaurant. hair in shower. bugs. no elevator to first floor.