Ayre Gran Hotel Colon

We loved the location of the property as it was within a 5 minute walk of Retiro Park. The reception staff on the main reception were brilliant, very helpful and friendly. We loved the terrace garden, and again the staff there were superb… Particularly Irene! We enjoyed some Tapas in the garden bar, and also took breakfast, which was varied and of a good standard. We had booked a junior suite, and asked for a quiet room which they had given us, and the bed was very comfortable. Overall, we enjoyed our stay, and would probably return.

Unfortunately, we did not find the reception staff or the concierge at the other reception to be particularly friendly. Although we liked our suite, unfortunately somebody had been smoking in there previous to our stay, and although the staff tried to help with this problem, we could still smell smoke quite strongly. We also had an issue with our air-conditioning, in that once it had reached the temperature, it clicked on and off every 3 seconds throughout the night....thus disturbing our sleep. On departure we did tell the helpful receptionist on the front desk who said that he would get it sorted, so let’s hope the next guests don’t have this problem!

The breakfast was distinctly average.

We had a three night stay and found walk to metro very doable even with our luggage. Comfortable beds, good TV channel selection, decent wifi. Nice to have a little bar fridge in room. Breakfast good, variety great, they cater for all tastes.

Smaller room than expected.