H Metropolitan Atocha

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Crammed rooms, narrow corridors. The noise outside rooms was a big issue.

The location, close to Atocha railway station

This is not a hotel. its an appartment divided in several bedrooms. it looks very old and it is unconfortable... the photos are much better than reallity

This place is very easy to reach from atocha train station. It's in a great location. Is it hard to see where it is on the street but Google Maps will take you to the correct door. When you arrive it looks like a block of apartments and when we asked someone how to get into they said take a lift to 6th floor the lift is very small and old but does its job there is still a few stairs even with the lift. When we arrived in there we was meet by to lovely members of staff and they was very helpful. They both spoke a good level of English and honestly they are a credit to this place they offered help with all our suitcases. If I was rating the place on customer service it would be 5*

This is where the pleasant bit ends we was showed to our rooms and the windows was wide open we was a family of 4 but had 2 double rooms which was fine and they was next door to each other 1 room had a strong smell of wee the other didnt smell. The rooms are presented well but are old and it looks like something from faulty towers. We left our suitcases and went to get food straight away around 12am as we had been travelling all day again. When we arrived back I told my daughter to get into bed and get some sleep and that's when she said theres a bug on the bed she is only 9 so I checked myself and to my horror the bed was crawling with bugs we stood by the window and rang my husband in the next room and told him he checked his bed and his was exactly the same. The towels are presented nicely on the bed so these were now also unusable we had nowhere else to go we travelled all day by train from almeria and so I told my children to have a lay down on the tiled floor and try and get a few hours I was so horrified us me and my husband sat on the wooden chair provided in the room till 4am when we couldn't take anymore. We all got showers where we wasnt able to dry ourselves as we didn't want to use the towels. Then we all went out on the street in Madrid and stayed out all night to try and find another place. So we walked round Madrid from 5am with a 9 year old and 6 year old and this was still better then staying there honestly I've never experienced this and I've stayed in a lot of places. I paid 60 euros to stay on the streets in Madrid when I went back for the suitcases I had to blast them with 210° heat from my hairdryer to try and prevent anything from coming with us. The staff had changed when I got and the ladys English wasnt very good but she was still helpful I translated bed bugs into Spanish on my fone to tell her and to be honest she didnt looked shocked she just apologised. It needs fumagating