Hotel Carlos V

the location could not be better, the staff were all pleasant and helpful and the room and hotel in general spotless

I was in a single room 317 this was tiny with no comfortable chair and no view the window blanked and on opening looked down some sort of shaft. this room is very claustrophobic and totally unsuitable for a longer stay

The best thing about the hotel is the location, easy access to Sol Metro station. This is the second time we have stayed at this hotel and the second time we have had a quiet room.

We thought that the prices in the Lounge were very expensive compared to our last stay, 17 Euros for 2 Gin and Tonics and a bottle of water. This is well above average for Spain in general. There was a Tea and Coffee making kit available free if asked for at receiption but this information was only made available in the rooms Hotel info guide, this should have been made known on arrival from the receiption staff.

the location was very good and the lounge/bar was excellent.

would like to see some form of not slip mat in the bath as i slipped when picking up my towel and I am quite badly bruised. This is not a criticism it is a would like to have suggestion so it doesn't happen to others.

Well positioned near centre; good sized rooms

We were put into a sub-standard room for the first night (air con did not work), but were moved to a better one on request - which was excellent.