Hotel Liabeny

They advertised a gym with a sauna, and both days I was there they were both out of order. I managed to convince the staff to let me use the gym and they did try to fix the sauna to their credit.

Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.

Room was comfortable and great location

Internet connection in the business centre was too slow!

The location was good.

The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.

Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen.

I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.

conviniently located

Location & comfort of the rooms. Concierges were very helpful

General off hand manner of all waiters and bar staff.