Britannia Hotel Manchester Airport

i liked the reception area and my bathroom was nice

the room was to small and looked cheap compared to the pictures i seen on the internet and the window wouldnt open

The best thing about our stay was probably the secure carpark and the lovely reception area. Shame about the rest really!

I am disabled and asked the chap on the desk to bring my bags up. I also asked for a 2nd key which i had already asked abut when i had previously phoned. After 45 mins my luggage hadnt been brought up so I went down in the lift myself and tried to struggle with my luggage until the chap saw me and hurried to my assistance, apologizing profusely. I asked about the 2nd key again and he said he would bring it up within the next 10 mins. An hour later I still didn't have the key so as I was on my way out I asked again and he gave me an extra one. The bathroom was tiny, very hard for a young disabled lady to manage and the furniture was old and scruffy looking as was the rest of the hotel decor,not fitting in with the modern looking reception.

Food was good in the restaurant

Hotel staff, while not rude were not accommodating to travelers. Even though we were just an over-night stay, there were so many instances of unhelpful staff that to list them one would say we were making them up. Additionally, the water pressure was the lowest of any hotel we stayed in while in europe, we could not easily find out how to call the desk, the coffee in the room was old, the elevator was rough and jerky, linen carts were left full of dirty bedding in the main floor hall just out side the elevator all day...

Weren't told what time breakfast etc was and where to go. We weren't informed about room service, and staff could have been more helpful.

good location and the rooms were quiet...

the shower curtain was moldy... definately needs to be replaced... also was unable to get room service one evening and was told they were 'too busy'...