Innside Manchester

It was close to where we were seeing a band.

The bed was like a concrete slab. I barely slept & kept waking up with pain in my hips & joints from the bed, there was also a strange lump in the bottom sheet, turned out to be a pen! We ordered room service & rang after waiting 50 mins, told it would be just 5 mins & was another 20 mins! Also when I checked in the credit card was pre authorized to cover drinks etc & I was asked to pay because it hasn't gone on the the system, even though I had a receiot to show it had. The beds need memory foam toppers, staff need training & more staff employed as seemed very under staffed.

The bed was comfortable. That’s about it

Room service was absolutely terrible, when I received my food it was cold, so I called to get it replaced. There was no answer, so I called reception who were really rude & told me that Rs would call me when they were less busy. 15 mins later they called, & said they would replace my order, 40 mins later I received my food, the tray was not covered up baring in mind I was on the 7th floor, I had asked for salt and ketchup , it had not come with either order, the boy who delivered the food , was useless & wanted to leave me with 2 trays of food in the room, I had to tell him to take the other back. Just complete disappointment, I was always travel to Manchester & around uk for work, but won’t be staying in any of your hotels again! Call yourselves 4 stars! I get better service from a 2/3 star! Shocking!!!!!!