Marmaris hotellit lähellä Marmaris Water Park

Plussat: The pool is great for everyone

Miinukset: It was to expensive and I didn’t think the money I paid was worth what I got

Plussat: Good reception staff

Miinukset: Poor quality food and bad restaurant service

Plussat: The food, the hotel

Miinukset: At the poolside is awful noise and it is impossible to relax there, it starts early in the morning and takes all day. Music, gymnastics and few people playing games and dancing, wery annoying. I had a noise cancelling, well insulate headsett and couldn't listen to my own music for the poolside noise. Instead we went down to the beach, wich was wery nice. Wifi not so good.

Plussat: Food and pool was good

Miinukset: Hotel not same 5 stars Room not nice Bed don’t have blankets Hotel not give u toothpaste and toothbrush Bed for 2 persons too much small Ac not good Staff impolite

Plussat: Everyhing

Miinukset: Everything was fine

Plussat: The food, the hotel and the room

Miinukset: The reception They weren’t very welcoming

Plussat: Everything was excellent

Plussat: The hotel is very clean and location is great.

Miinukset: The hotel was poor compared to what I expected from reviews. T here was no wifi at all in the rooms from 7pm to about 10am. And when there was wifi it was very poor. The hotel is too big therefore no personal attention is given to ensure you know where things are and how to get to them. The English of a lot of the staff is very poor for an international hotel. The staff only knock once and then enter your rooms for cleaning or bar top up. This was very intrusive as a lot of times myself and my husband were not fully clothed or was in bed sleeping.

Plussat: this is not a 5 stars hotel but the staff was really nice

Miinukset: I did like that the swimming was closed at 6pm

Plussat: The resort had opportunities for all excursions and had all amenities, but it was well located for night life, etc.

Plussat: We enjoyed our stay,every thing was wonderful,activities,food and entertainment.staff were very helpful,can speak your language with no expectations all staff. So thanks to them.

Miinukset: Every thing was great room,staff,food and entertainment

Plussat: The swimming pool decoration. The activities they give on a daily basis. The music live at night

Miinukset: Thought it was hugger , and bigger than the pic

Plussat: I like every thing thank you very much

Miinukset: I don’t like the carpet in the room need to change because it’s make me sneeze all the day in room when I get out of the room I become better Also I don’t have any systemic disease or any kind of disease since I reach the hotel

Plussat: Clean rooms, friendly staff which is unusual in turkey

Miinukset: Children activities aren’t a lot

Plussat: Rooms were nice and good size, food was better than all resorts in Marmaris. Table tennis coach was friendly and good sport activities.

Miinukset: After paying around 4000$ to the hotel for 6 days for a Suit, the floor Manager gave us a two connecting rooms which was 1000$ lower online than what we payed for and she said that’s a suit!!!! After showing her the pictures for what we booked she said she doesnt have availability ... after that we refused... she gave us the suit without apologising to us or talking any word with us, very low hospitality during check in . (We payed for a suit not connecting two rooms) we know how the suit looks and special thanks to booking.com for putting images so that the customer knows exactly how his room should look like. I would highly recommend for everyone to carful on what they book and what the hotel give them at check in. Why didnt the floor manager mention before we pay that they dont have availability??? Why did she say that two connecting rooms are a suit???? Why did she give us a suit after we refused??? Why didnt she talk back with us after we took what we payed for??? Is that a professional hospitality after paying 4000$???? Why!??????

Plussat: The food court staff.. They were super active, dynamic smily, welcoming. Over all the service provided by the staff of the food court was excellent. Also the facilities were so good

Miinukset: When we arrived to the hotel around 2pm , they gave us the keys at 3 pm (I hour late).The receptionist staff were annoying and not responsive.We stayed for four days BUT the room was improperly cleaned. In addition, towels, teas & coffees were not replaced daily! Which upsets me alot. When we first entered the room there was not shampoo or shower gel, so we had to request that and the day after we did the same (Frustrating).

Plussat: Ladies at the reception genuinly tried their best to accomodate our children closer to our room (even after we learned that the new room was smaller and difficult to put third bed, they agreed to revert to the original selection). Appreciated, but this was the only positive moment...

Miinukset: THE HOTEL IS IN POOR CONDITION: - lift buttons don't work properly (you press button many times and wait for 1-2 minutes before it responds and lights). - we were stuck inside the lift cabin for almost a minute... - forks in the restaurant are bent... (see photo) - the pavement tiles in the garden are broken in many places (see photo) and stained IT'S DIRTY: - corridors are dark with many stains seen on the floor (see photo) - there is a dirty river immediately next to the hotel beach after a peer (see photo) SERVICE IS TERRIBLE: - barman in the reception bar turns his back on guests when they come - I asked at the beach bar for a bottle of water, but she says 'NO", and turns her back on me - in our room 524 mini-bar was empty, I asked reception to fill it, they promised, but never did... - it's advertised that the towel station is open 08-19, but there's almost never anybody there (i attach photo made at 10 am). I could not exchange my towel back to the card for check out... I had to come several times THE HOTEL DOES NOT CARE WHAT CUSTOMERS THINK: - seeing this nightmare we decided to skip our second night in the hotel. Did the hotel ask for feedback? Nope. They could not care less.... - when I asked if I can pay 50% cancellation fee for the second night they refused with brilliant logic 'WE NEVER REPAY BACK TO CUSTOMERS ANYTHING THAT WE CHARGED". I have never seen such a rude, greedy and disgusting attitude to customers. Not recommended. Not 5 star... STAY AWAY! I ALSO MUST REPORT A VIOLATION OF BOOKING.COM POLICY; in the evening 11.07, my reservation was cancellable via BOOKING.COM with penalty of 740 EUR, which is equivalent to the cost of one night. Evening 11.07 I called the reception to cancel second night and they advised me to come in the morning. In the morning the BOOKING.COM showed a higher penalty >1400 EUR (full cot of two nights).

Plussat: The reception was helpful and friendly. The food was great . The view and the location are perfect. The sea view room was overseeing a beautiful view that can’t be forgotten.The live singer, guitarist , over a beautiful setting of tables in the terrace with a great view, lovely food, amazing chefs and very helpful waiters .last and not the least the beach bar night parties were lots of fun. The beach in the morning was also really nice , but water shoes are highly recommended. An experience that I would definitely like to repeat . Thank you Grand Azur

Miinukset: Everything was perfect, there is nothing I did not like. My only complaint was that I had reserved a full sea view that was only available on the last three night of my six day stay. Which was a bit of a disappointment and there was a price diff of course that I did not take back plus the hassle of having to pack and unpack twice. Other than that everything was perfect.

Plussat: Spacious, comfortable, pool is good, private beach.

Miinukset: 1- Staff is unfriendly and lacks English speaking skills. 2- Internet is slow. 3- Not much variaties in food. 4- Cleaning service is bad for a 5 star hotel.

Plussat: Good location

Plussat: Good location

Miinukset: The service was very bad. The food was average.

Plussat: Most things

Miinukset: Nothing

Plussat: Nice and quiet place;friendly and helpful staff.

Miinukset: The bathroom should be ventilated

Plussat: Pool activities. Halil and Isra and many employees hasan younis. I cant remember all. But overall staff were great. Great location.

Miinukset: Charging money for wifi in the room. The food in many dishes very salty. The pool towells should not be limited till 12 noon. Some people wake up late and couldnt get towells after 12 noon. Thats not fair.

Plussat: Everything was great

Miinukset: The only thing that bother me a little bit is that they give us one magnetic card for the room access and we were 2 prs

Plussat: The food was very delicious Location is perfect Beach and piscin is very nice

Miinukset: Staff at the reception is very nervous especially afternoon team

Plussat: Almost 99% were absolutely excellent. Would return next year again. The staff were happy and helpful Highly recommend for family vacation or group travel

Miinukset: there is better and better but this was not bad for a four star hotel

Plussat: In fairness the staff were friendly and helpful but otherwise it’s just an average charter hotel with average quality buffet food and not so ‘all inclusive’! If you want wifi in your room you need to pay per person per day! And the free wifi in the lobby...good luck with that! The hotel doesn’t take any responsibilities on your valuables in the room and encourages the guests to use the safe in the room for which... you guessed it right you have to pay! Our fridge was broken and it took ages for the AC to cool the room...All in all we didn’t enjoy our stay even if it was only for a short period...

Plussat: Choice of food excellent . ‘Library’ available ( people leaving books after holiday.) Two outdoor pools Pool towels available, don’t cover whole sunbed, so having your own will help. Pads on sun beds comfortable

Miinukset: Had to pay extra for WiFi in room . Also have to pay for use of safe in the room. Sun beds very busy, in June, imagine July/August worse Hair dryers in room not great, bring ur own

Plussat: Facilities and food

Miinukset: No iron provider or the iron board no free WiFi

Plussat: everything was nice

Miinukset: nothing

Plussat: The free beach shuttle service came in handy

Miinukset: The food & drinks were extremely poor. The rooms are not very clean. Too far to walk to the beach or shops. No airport shuttle service.

Plussat: This hotel is amazing with the best Staff I have ever experience. So friendly and helpful. An excellent family hotel.

Miinukset: Everything was excellent

Plussat: The standard of the hotel, rooms, lobby, toilets, poolside. The staff were very friendly and helpful. Definitely aimed at families with younger children

Miinukset: Would like the all inclusive option to have ice cream available everyday. not just twice a week for one hour.

Plussat: The swimming pools The food is ok

Miinukset: The hotel is too hot the AC in room don’t work very well .. the room is too old and dirty there was cockroach in the room also the blankets are like hospital blankets ..the bath room has no hot water in the shower we to the shower in freezing water..the beds are like a rock u can’t sleep on it... when i saw a 4 star resort I expected something very professional but it was not ... so bad i will never repeat it again

Plussat: Great value for what we paid as booked on the day of arival great choice of cusine in resturant to suit all

Miinukset: Room was a little on small side and wamted a double but got twin

Plussat: Plenty to do, food was good, staff really pleasant

Miinukset: The wasps

Plussat: food - I like eating different foods so this was ok for me. but after a few days got a bit samey... food was 7/10... food was available for the majority of the day at different areas.  staff - all staff I came across were polite and friendly. willing to help with any issues.  entertainment - we went out of the hotel to the fun pub just down the road... defo fun pub and reasonably priced too.  rooms - ok for what you pay for but I would have liked a bin and tea and coffee in the room.  excursions - we were offered to book excursions at the hotel, however we found them to be cheaper just outside on the main road with dominic (opposite pasa beach hotel)for the same trips, he was very good to us.  there's 2 shops inside the resort.  3 slides into the freezing pool! 4 bars for all inclusive.  spa- was very nice experience and good value for money. 

Miinukset: pool - freezing even the 'heated indoor pool'was a tad chilli. not as a chilli as outside but still not heated.  bit too busy and big for me. ( we were out of season too so i can't imagine what it'll be like come season time.) swarms of honey bees, which is beautiful however bit to close for comfort.

Plussat: variety of dishes at the buffet and nice cocktails

Miinukset: no internet in the rooms.

Plussat: Nothing to like in this place on the outskirts of the shopping parade need to walk 20mins or catch a taxi to get to the parade. Can't even think of anything nice to say about this place. Only stayed here due to the hotel refusing to offer a refund so could go find another place.

Miinukset: 1st of all be careful when you sleep bits of furniture falling of the walls a heavy piece of trim for the bed fell of the wall and fell onto the bed very lucky no one was sleeping on the bed at the time as could have caused serious injury when reported took them 10mins to come up and check this was 3am in the morning could have easily been a child sleeping on the pillow where this large heavy trim fell. Waste of money don't even no how this hotel is rated 5 star food always cold and dry same food repeated everyday located behind a jungle have to be careful going out in the night as wild bores running around outside the resort a long way away from the parade with shops and a taxi has to be called. Staff rude and not helpful pool area has loads of tiles missing rooms dated and mattresses give you a back ache wouldn't even rate it 1 star. Can't talk loudly as the reception staff give you warning to terminate the booking and even when they themselves have loud music playing till past midnight. Would not recommend this hotel been turkey few times but this was my worst experience would never stay here.

Plussat: Great value for money Kids had a ball

Miinukset: The doors to rooms the locking system needs changing, as it has to be slammed to close, and this goes on all night long

Plussat: Nothing

Miinukset: Food was not clean and we found a piece of glass in the food All of the staff were very rude and racist The pool was dirty First and last time and it’s NOT recommended at all!! When we went to talk to The manger , he did not take us in a serious way and was very rude and disrespectful and told us to leave his office.

Plussat: Internet facility was poor and very limited. You literally had to go to reception each day for this to be activated and it was really intermittent. Very disappointing for a five star hotel.

Miinukset: Unlimited food and drinks and the swimming pool

Plussat: hotel surrounded by nature. Nice View.

Miinukset: No iron !!!! No drink eat allowed in room !!! NO WIFI IN ROOMS COME BACK TO 1900 CENTURY !!!

Plussat: Very near to the harbour, bazaar, shops and restaurants. The Vega Pasabey Spa and fitness centre is open all winter with great massage and turkish bath, gym and other treatments. The Pasabey Daisy hairdressers is also open by appointment in the winter excellent Hairdressers and Barber, Nails and makeuptreatments, Turkish shave and mens facial treatents.Just ask For Ozzy to make appointments. The staff are very good, friendly, very helpful in all areas.Hotel is very clean with restaurant for breakfast and evening meal .

Plussat: Spa

Miinukset: Light switches positioned directly next to pillows on bed, lights came on through night while sleeping as I moved in night. No iron or ironing board No kettle Bed poor quality and hard Balcony view poor No sound proofing between each room, I could hear neighbours both sides and above talking sneezing pulling toilet chain or having shower. Door consistently slammed shut during night or early morning. Cleaning staff slam doors early morning. One membe of staff only rudely interrupted me while I was on a phone call to discuss an order I made and wanted payment immediately and a signature again. All other catafalque helpful and friendly. Previously helpful staff asked me to sign for beer and said I could pay at end of trip so whybtecrption staff could not wait until I finished my call for payment and another signature iam do not know. Disabled ramp but guests and staff cars parked directly in front so no access possible if I had a wheel chair.

Plussat: Reception staff very helpful and waiting staff amazing ,spa good value for money

Plussat: excellent property, specially friendly staff

Plussat: Rooms are small. Furniture need to be updated. Pillows and mattress not comfortable.

Miinukset: As above

Plussat: Nice hotel in Marmaris center. Moderately sized but comfortable room. Good bathroom with shower. Indoor and -seasonal outdoor pool. Good breakfast.

Miinukset: As we were out of season, some facilities were not available. Compensated by price.

Plussat: clean friendly staff plenty choices of food

Miinukset: entertainment