Sofitel Marseille Vieux-Port

I really enjoyed the lounge one night when the singer was there. Sadly we went back to the lounge the next night (Friday) and their was no entertainment.

The concierge service was a huge disappointment. Actually to be honest it was the worst concierge experiences I have ever had. Firstly, we asked the gentlemen if he could recommend any tours, specifically boat tour to the Cassis area. He checked a brochure he had and advised that there was no tours available on Fridays and that there was not much available. (Luckily, we walked the 1 km to the port and discovered a couple of tours and promptly took one !) . Earlier the same day, we had arrived later in the day and asked the concierge to recommend an Italian restaurant close by because we were hungry and are vegan and find Italian easy to accommodate. He told us there would be nothing open at that time as all restaurants are closed. The only option to be found was The Queen Victoria pub. We walked to the pub, (which was closed in the kitchen), and then found MANY restaurants open for "continued service". Again, was completely shocked of his general overall lack of understanding of the area. The following night, we asked the woman on duty to recommend a Thai restaurant we saw on the tour bus earlier in the day. She did not know it. Did not understand the tour route. (Despite the bus coming past the hotel 10 times a day). I eventually found the restaurant in front of her myself, (located 1 km away) and she said "oh well I don't know I have never been there"). In the end she could not help us in anyway at all. Told us the only other option was a restaurant that I later questioned her about because it turned out to be a buffet. She agreed it was a buffet. (We had previously explained we were looking for a very very nice restaurant.). In the end we found one, located 2 km away on a spectacular street with allot of fine dining options available. I was so frustrated with the concierge services, because they had absolutely no understanding of what was around them. WORST concierge service ever.

Breakfast great, 7th floor with beautiful views. Superb staff

Slight smell on 1st floor, like old age or dampness/sewage

Location and athmosphere

Noisy - not refurbished

Great location nice staff

but parking and valet was very expensive And rooms was a little small