Casa Faena

The decor inside was lovely

The plug was broken in the sink. The staff where not that friendly. And by 10.00am we where locked out of our room. Although check out was 11pm No spoons or sugar or cream for the coffee. Although we booked for 3 we only got towels for 2. Kept calling front desk no answer

I like the boutique style and the staff tries and are very nice. The beach for Casa Faena has just 1 attendant- who was very nice and accommodating. The beds were very comfortable and the food delicious as well as the cocktails.

We were told we could use the beach in front of Casa Faena as well as the resort. So we went to the resort beach because it had water and more attendants, yet when we walked over there they said no we could not stay. The 1 attendant was very nice but needs a golf cart or a helper. Staff needs more training, the shower did not work and the bathroom door would not stay open or shut baking it difficult to get ready. They really don’t aim to please and the food and drinks are very expensive for what you get.

Terrible service, no private beach access, the hotel bar was out of EVERYTHING. The bathroom was dirty, the shower did not drain, the AC whistled all night. THIS IS NOT A 4 STAR HOTEL! No pool, no amenities, WOULD NOT RECOMMEND!