The Shepley Hotel

The staff were great - very courteous and friendly, despite not having much to work with.

There's a strong artificial smell of air freshener everywhere to disguise a damp musty smell. The room was dark and very small for 4 people, with only 5 hangers and 2 bedside cabinets, few plug sockets, no storage in the small bathroom either. Lot of noise transfers from upstairs rooms. No mirror in the bedroom, AC very noisy and oh that smell! The complimentary breakfast was mostly carbs and sugar, but there's a good place to eat just at the end of the block. Location and staff were good. I know it's an old building with minimal facilities but we expected better.

Nice small hotel in the South Beach, just 2 minutes walk to the beach and restaurants. Room was clean, with LCD TV and minibar..

Furniture in rooms was old and the room and bathroom looked tired. The hotel had its own smell, but it got better once I opened the window. Simple breakfast.

Only the location

Rooms and Bathrooms needs to remould.. Old painting, Poor breakfast, oxidated shower and tap.

great location, free business centre (desktops with internet, gym etc.) in a nearby partner hotel, poor but free breakfast, cheap and secure car park (we paid $16 which for south beach is fairly cheap)

staff could be nicer to the customers

The room was a lot larger than I thought it would be

I did not like the incompetence of the hotel staff. Billing before I got to the hotel was a nightmare(I was overcharged by $600 which took over a week to be resolved), checking into the hotel was a nightmare(the individual overseeing check-in overcharged my friends and I), there were dead roaches in the hallway..etc. etc.

Proximity to the beach

Rooms very jaded, quilt cover damage, looked very tired

Service

To noisy

When we came to the hotel our room was disgusting so we asked if we could switch rooms. We both looked at a suite and one other room and they were just as dirty, even the suite was very dirty and had a huge stain on the sofa. The hallways were full of dust and dirt. When we asked to cancel based on that the photos online did not give the right look of the room we had to pay for one night (and they never fully refunded the rest of the payment that they had taken of our credit card). The hotel staff was rude and did not even try to help us to make our stay in Miami a pleasent stay after having this disgusting experiance. I do not recommend anyone to stay at this hotel.