Mayfair Hotel and Spa

Rooms have good space and location is great! Valet personal is fantastic

Where do I start... We were going to a Graduation ceremony and we have travelers from the UK, Tampa and South America coming at different times and different flights/cars. I booked 2 rooms for me and family. I called asking if it was possible to do an early check in. The service over the phone was appalling. First two calls went to the wrong department and they hang up or asked me to call again. The third time I talk with someone that basically told me off just for ASKING if it was possible. Again, hang up on me. Given that everyone had the hotel as a meeting point I couldn't change the plans. We arrived and the receptionist was doing anything but looking after our booking. Very rude. I presented my card and passport, she only gave me the keys for 1 room. I asked that I book 2 rooms and she answered like "I don't see it on my system". I had to look for the booking confirmation to king of proof to her that I booked two rooms. No effort what so ever to accommodate or check the booking from her part. Next day Breakfast was not really good. We had a vegan member and he basically was told that they didn't have anything on the menu and asked him to find somewhere else!. We then asked for a toast and juice so he could stay with us and the toast arrived when all the other plates were empty and burned. On top of that full of butter that is not Vegan!!! We were charged $18 dollars for that and Service charge! What an outrage!!! We didn't have breakfast there after that. On the third day we noticed that the we only had 1 towel in the room. They again told us off and asked us if we have left them on the pool or somewhere else. We didn't even went to the pool because when we tried they told us it was closed for a private party! After calling the reception we had to come downstairs and it was 9:00 pm before someone knocked at the door with a full set of towels.

The hotel room was very nice and the location is calm and one of the best in Miami from what we understood from local people. So if you prefer to be in the middle of Miami night life this is not a good option for you. If you came to Miami also see something else than Miami beach this location is the best option.

Most of the receptionists were not well behaved. They were not very friendly or willing to help. When I came to ask something I felt like I am disturbing them. I expected more from this hotel. Jacuzzi should be removed from terrace when it is not planned that it can be ever used. Roof top bar was closing too early.

Everyone was very nice, the front desk manager was very friendly. The catering manager was awesome

The valet need to be more informed about locations near mayfair, I had no housekeeping for 2 days I had to go look for them for clean towels.

Size of the room and suite are huge. Decor of the hotel, staff and location in the heart of coconut Groove is good as well. Restaurant and shops at 1 minute walking. The rooftop bar & pool is also good , but not as great as you image. Check in was fast and the check out was flexible.

Rooftop pool bit dirty, not well maintained, view is not great ( it’s at 7th floor) Lot of construction noise when I was there during week-dats, not all day long but still... by the pool I couldn’t relax. Room forniture also but aged.