Loved the location. Comfortable beds. Clean rooms. No loud kids or partying. Friendly staff. Found the “text” service was very helpful in getting ice and extra towels delivered. Would stay there again.
Few observations rather than dislikes. Once arrived went to the restaurant at 10 to find it was closed. No problem we had drinks (Daniel was great). Tried to have room service the following night, called order at 10:30pm. Was told kitchen was closed (was understood that the kitchen closes at 11pm). Tried to have a drink a few nights after and the bartender (a girl with short black hair this time) couldn’t find the cocktail menu. Once found and we went to order every drink we asked for was not available. She did make one drink and sadly it was too strong. Didn’t finish it. Very nonchalant attitude. She gave a feeling almost like we were interrupting her text conversation she was having while making my drink. There was also a day we didn’t receive room service even though the sign was hanging on the door. Only mentioning this because I work in the industry as well and hope that sharing these things makes for a more memorable stay for anyone.
Eventhough an old hotel, it is cery well maintained. Rooms are nice and the pool deck is perfect for a relaxing day.
They could not find my reservation. Check-in took over 25mns.
A good surprise
Well located, nice staff,no large room and extremely large bathroom.
Only valet parking
Don't stay here
terrible service COCKROACHES- when I told the front desk there were cockroaches in my room- there was no apology or anything super dark rooms- like you are staying in a dungeon with no natural daylight
Staff was unhelpful and delayed providing a room until Kayak faxed over confirmation, even though I had a confirmation number and email on my phone. When I finally got the room it was not cleaned from the previous occupant, there were dirty towels on the floor, dirt in the sink, and dirty sheets. Will not be going to this hotel again.
Price Gouging Criminals.
We booked to get some A/C after Hurricane Irma. When we arrived they would not honor the rate we had already paid online and tried to charge us an extra $65 per night. They wouldn't budge. Do not pay these Criminals, they should be out of business.
It was nothing as advertised. Almost like going back to 1981 but worse. My colleague went into massive allergy attack once she entered room. We had to leave and go to another hotel. Really bad.
Location was great to avoid the south beach madness
Wifi was weak and pool needs more seating
Our A/C unit did not continuously cool. We called to get it serviced and it never got fixed. Staff was not entirely friendly at check-in. Found 3 roaches on our two night stay- that was mildly unpleasant.
Beautiful hotel, lovely stay
The hotel is absolutely beautiful and is literally across the street from CocoWalk. The staff is very friendly and helpful.
The only negatives were that the hot tub in my room wasn't working property and we had to call maintenance to fix it, which was done in 5 minutes. The TV wasn't working either but maintenance took care of that in 5 minutes also. Neither of these are a big deal but its annoying when things don't work.
The attention of the front desk staff and the restaurant.
Room was very dirty, had to use shoes all the time, otherwise feet would get dirty immediately. Shower tub dirty also, and shower faucet about 1/2 inches away from the wall, which , I believe , from some previous repair that had to be done regards to plumbing, and was poorly fixed. showing a hole in between. Mildew thru out the bathtub surroundings, which proves that no proper cleaning was been done. Not for one day that we were there did the cleaning staff leave enough towels for the 4 quests. We had always to walk around the floor to find someone that was cleaning another room and ask for more towels. Closet doors extremely heavy to move. Mattress of the bed close to the wall, sinks to the middle as soon as you lay down. Not at all what I expected from a Hotel that use to be one of the finest in the area. Overnight parking fee very high. In my opinion, all that is due to bad management and it can bring the place down very fast. I would not recommend your hotel to anyone that asked my opinion.
Miamin yliopisto ja James L. Knight Centerin tapahtumakeskus sijaitsevat 15 minuutin ajomatkan päässä majoitusliikkeestä. Käytössäsi on ympäri vuorokauden auki oleva business center, limusiinipalvelu ja ilmaiset sanomalehdet aulassa. Tämä hotelli tarjoaa asiakkailleen 790 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet ja kokoushuoneet.
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