Rodeway Inn and Suites Downtown-Port of Miami

There were hidden fees for parking - $25 per day.

Worst Customer Service

I work at another hotel brand and this by far was the absolute worst customer service I have ever dealt with! The women I spoke to were unfriendly and showed no empathy or compassion when my third party (not Kayak) had a system error that cancelled my connecting reservation. They had no problem leaving me without a room and place to go while traveling for one of the biggest events in my career. The lack of willingness to help the situation and understand my frustrations was evident. I would never allow my employees at my hotel to treat even my worst enemy the way they did to me.

Value for money and good for one night stay before cruise

good location for getting to cruise and car rentals. bayside market place is walking distance. they held our luggage when we came back from the cruise for the day. As our flight was later at night.

breakfast was very poor quality. bed was not comfortable. they did not provide us a king size room or room with pull out sofa or anything. though reservation had my 12 year old kid on it.

Mixed feelings... wouldn't stay again though!

Staff were courteous!

Small room. Old upholstery. House keeping failed to replace the used bath soap they took out.

Hello, My Reservation Confirmation #R1000658516 They have not yet refunded the advance amount they deducted from my credit card. Also, they could not give me a room in the River Park Hotel on 27th Jan as no room was available despite I booked in advance and paid through your website. So, they sent me to another cheaper hotel 30 minutes away from River Park Hotel and they also take an advance amount from my credit card which is also not refunded. Neither they refunded the price difference between River Park Hotel and the cheaper hotel they provided me for the first night. I am completely unhappy. I don't understand how you people run business and how you can expect a customer trust you and come back to your website for future hotel booking. If your business strategy is just to have the customer once and forget then it's absolutely fine BUT if you really want to have a long term relationship with customers then this is not going to work and you should take serious steps to resolve this. Thanks! Regards Utpal Chakraborty Phone: +91-9920576748

Cheap hotel near Brickell

Affordable, staff was professional, location was within walking distance of brickell and downtown. They let us store luggage after we checked out.

Old and run down appearances, looks like it hasn't been updated in decades. Bed was uncomfortable. No bar or restaurant in the facility. Noisy.

Our room was not ready by checkin No manager on duty

The lobby is pretty fancy and my room view was great. Room was clean.

Breakfast was horrible and my bed wasn't comfy at all. Furniture has to be updated. The room wall were stain or dirty. Wouldn't stain here again unless it is an emergency.

The staff attitude and service

Room was dirty, the AC noisy and the floor carpets smelled like cigarettes in an non smoking room, this hotel has nothing to do it's soraoundings is not what anybody would espect from any installation in that area, overall a really bad experience

The staff is very helpfull.

This hotel is very old and you pay for everything, including store your luggage, for example. There isn't business center and the breakfast is horrible.

There was nothing likable about this hotel

The rooms and corridors were stinking, there were no amenities, It advertises wireless internet, but its only in the lobby and no type of internet in the rooms. No Restaurant, bar, or mini-bar available. Rooms were small, carpets in trhe rooms and corridors were filthy. There were also additional obligitory charges for safety deposit boxes in the room.

it was very close to metro and shopping erea

We get a suite, with a wonderful view to the river. You can travel free with a train to Bayside.

Cleanliness, the rooms need a renovation

Value and location.

Service at the hotel restaurant was poor and the food was served cold.