Monterey Surf Inn

It is clean and the bathroom fixtures are new. The bed was comfortable.

There was never enough hot water for a shower in morning before 7:30, or evening after 6 pm. There was NO coffee in the lobby in the mornings before 8 am. Another blanket would have been helpful.

Good bed; price; location

Ice machine not working

Location was great. On the main street leading to the tourist areas.

The breakfast and eating area was messy, unclean, and unattended. We went somewhere else for breakfast.

Excellent Location for shopping, downtown & aquairum. Clean and quite.

I was late for my arrival and unsure of process for checking in. No signs to clearly direct me to the check-in window.

The first room had a strong smell but we were given another room which was fine. The location is convenient with a shopping mall nearby & easy access to local sights, etc. The staff were very honest and helpful when I had an issue with a credit card.

Breakfast area was cramped & the choice is limited, but this is not unusual.

easy to find. Reasonable breakfast.

Nice clean room and modern decor.

The first night we were in a corner room which has no windows. We were able to move to a room with windows for the rest of our stay. Paid a lot as it was a big weekend for car racing and the hotel was cashing in on that by raising their prices as were all other hotels in the area. Not much choice for cheaper places to stay unless we stayed outside Monterey. If no events on then this hotel is priced reasonably.

The staff initially tried to accommodate our expectations. The fairly large size of the first room was nice.

It was very clearly stated in the written confirmation that our room included a jacuzzi tub, and when we arrived, there was only a shower in it. Staff offered to move us to a room with a regular bathtub, but said that at the rate we were paying we could not get a jacuzzi tub, despite the statement on the confirmation. She said we were reading it wrong, but it was very clearly stated, "This room includes...a jacuzzi tub." Both rooms smelled strongly of mildew, and the room with the tub was tiny - and we were staying for 5 days with luggage. We ended up canceling and staying at another inn for the rest of the trip.

Good rate, good location, cleen rooms.