Monterrey hotellit lähellä Plaza Mexico

Plussat: Rooms location

Miinukset: 2 hotels same building

Plussat: Beautiful comfortable and luxurious

Miinukset: Could not control the air conditioning as I would have liked to, they have a pre set temperature and I wanted to lower the temperature a few degrees, they had to modify it from the central but at some point at night the room was warm again...

Plussat: Buffet breakfast is clean, fresh, adequate.

Miinukset: N/A

Plussat: Everything, the staff super nice the rooms are very practice and beautiful.

Miinukset: everything was perfect.

Plussat: Very nice old hotel. Renovated and modern rooms. Very friendly staff wanting to help.

Plussat: Excellent location and staff. Excellent buffet!

Miinukset: No.

Plussat: Everything, the hotel is beautiful, the staff is friendly and helpful the rooms are clean and modern and the beds are comfortable. It’s also about a 5 minutes walk to the Macroplaza which is also fantastic.

Miinukset: It is very close to the Macroplaza which at night gets very rowdy. The night I stayed there, a skreamer emo band set up shop close to the hotel and played very loud horrible sounds until about 3 in the morning. But I guess that’s what you get if you are that close to the action.

Plussat: Buffet

Miinukset: The pool was not in service. Service was slow took many attempts in order to fix something

Plussat: A beautiful historic hotel at an affordable price. Loved the birds in the dining room. We both said we’d go back. Dinner was one of the best we had in Monterrey.

Plussat: The location is excellent, a short stroll to the museum of contemporary art and the bars and restaurants of the old quarter. The hotel itself is a grand old lady with plenty of old world charm. Our room was a good size and the large bed comfortable.

Miinukset: Our 2nd floor room looked out at the roof of the dining room and a noisy exhaust fan outlet ran all night.

Plussat: The hotel was great. T

Miinukset: They charged me with 22 dollars for my song and my daughter for the night. I did not that I have to pay extra for them.

Plussat: All, the service was so good, staff, food all was perfect. The location, close to everything food, bars, shopping etc. I'm planning to go back very soon.

Miinukset: Not being able to get a comfortable temperature in the room. It was warm and we could not get the a/c to cool down the bedroom

Plussat: The hotel itself is beautiful and the staff were really nice. Location is also excellent!

Miinukset: The rooms are outdated, my shower was barely working.

Plussat: location! room and staff's kind attention

Miinukset: included breakfast was quite poor

Plussat: Postion.

Miinukset: The taxi driver who sent me to airport (called by the hotel stuff)charged me 50 pesos more than agreed price at the reception 300 pesos at the last minute. Not good experience although 50 pesos not much. Taxi driver is not from hotel but he is called by your staff. He is expected to be honest with price.

Plussat: The location was great. It was in the center of all the tourist areas. The building architecture is really nice. The rooms were clean.

Plussat: Jacuzzi

Miinukset: The breakfast was included when I booked a room. Without doubt and any notification, we sat and had breakfast. While we were eating, the waiter came and asked our room number. And told us that hot dishes are not included and we had to pay more. It was less than 200 MXN and actually it was nothing to pay. But how ugly of you not to inform us anything. We did Check-in, we waited in the line to have breakfast, and the waiter guided to be seated on the table. There were so many chances and no one had ever informed us about the food. It felt so uncomfortable that we already paid for the breakfast and while we are having it, they told me that we have had something we haven’t paid . Besides, there wasn’t even any sign of it.

Plussat: Everything, manager was super nice!

Miinukset: Not applicable

Plussat: If you are traveling to get to know the city, or want a location that can take you anywhere fairly easy, thia is the place for you! The main shopping area in down town is just 5 block away, driving less than 10 mimutes is tje best shopping mall in the city and the staff is very kind and lots of security.

Miinukset: Not a fan pf the type of hotels that only have the super inflated pillow

Plussat: Location, cleanliness. staff was friendly and professional

Miinukset: The Garden area first floor rooms. Extremely loud and late hours. Avoid those rooms if looking for rest

Plussat: While the place was nice, I was most impressed with the staff. They were very friendly and helpful.

Miinukset: There are many homeless people in the area and it's not very safe to go out at night.

Plussat: Great location confortable.

Miinukset: Location. Pillows. Shower

Plussat: Terrible service. They host event with very high volume all night long. The managers don’t do anything about it. I won’t recommend this hotel to anyone.

Plussat: Rooms were very clean.

Miinukset: Employees seemed lost since the moment that we went in to check in. They wanted to make a second charge for my room because it was their policy, which to me did not make sense. After this argument they concluded that I was right, I didn't have to pay again. At the time of check out they wanted to charge me because of some phone calls made from my room which I did not do. Again, after arguing this because it did not make sense to me, they concluded that it was a mistake and I did not have to pay. It was just exhausting and time consuming having to argue with the staff AND management about these random charges.

Plussat: Terrible service in this hotel. It’s 2:30am and the volume of the music of the wedding that they are having is crazy high. Nobody can sleep with the music. The manager doesn’t do anything.

Plussat: Staff were always helpful, large choice for breakfast and dinner.

Miinukset: WIFI slow

Plussat: too expensive for the quality.

Miinukset: the elevator are old and noisly

Plussat: Clean and modern. Good for a business trip/conference.

Miinukset: No feel of being in Mexico. Could have been anywhere.

Plussat: Everything was excellent

Miinukset: Did not include breakfast

Plussat: The location is great. The hotel is close enough to malls, museums and hospitals.

Plussat: The staff were very polite and courteous.

Miinukset: One of the light was not working, and the was no remote in the room. The room was deluxe but there was nothing deluxe about it.

Plussat: The location is not that bad and since it’s an old building there is not problem with hearing noises from neighboring rooms

Miinukset: Not so clean, everything looks old and need maintenance, service ok

Miinukset: Very old property not aligned with Bonvoy / Sheraton Brand Promise. Dirty pillows, dirty bed - concerned to get fungus or other disease from the stay This hotel should be torn down immediately.

Plussat: Breakfast is very good, the room in general.

Plussat: This is the second time we stay here. Great breakfast options. Very close to historic district. Decent view of the city. Really nice staff -- we got upgraded to a better room.

Miinukset: Shower was clogged, but it got fixed fast thanks to an employee who left his dinner to address the issue.

Plussat: I like it , some local meal , for instance , soup of cattle stomach.

Miinukset: check in part, reception can be more warm when guest come to ask info

Plussat: I like the layout of the room with a separate sitting area

Miinukset: Front staff rude, long time to answer requests, not enough towels, no batteries in the remote, very loud room 112

Plussat: Rude staff at check in, long line, terrible parking access, noisy, smelly room, AC subpar.

Miinukset: So much that i will never stay here again and am telling others.

Miinukset: There were dirty and wet towels in the room. Shower was backwards to get Hot water.

Plussat: I like the location, It's what i was looking for.

Plussat: Nice bedding and room set up

Miinukset: There was no electricity in most outlets, no lights on the bedroom area and bathroom and water wasn't warm enough.

Plussat: The staff was very friendly and the facilities met our expectations. The stay was very pleasant, I definitely recommend this hotel. The location is very convenient as well.

Plussat: Food was good. Bedroom was spacious. Location is decent.

Miinukset: Air conditioning is absolutely terrible. This is the first hotel I've ever been to that has NO ice makers. You hvae to call the restaurant. Room smells bad.