Monterrey hotellit lähellä El Faro del Comercio

Plussat: If you are traveling to get to know the city, or want a location that can take you anywhere fairly easy, thia is the place for you! The main shopping area in down town is just 5 block away, driving less than 10 mimutes is tje best shopping mall in the city and the staff is very kind and lots of security.

Miinukset: Not a fan pf the type of hotels that only have the super inflated pillow

Miinukset: The Garden area first floor rooms. Extremely loud and late hours. Avoid those rooms if looking for rest

Miinukset: Room took a while to cool.

Plussat: Staff is great. Comitte 100% to service, friendly, receptive and kind. Special mention to Diego (bell boy) and General Manager.

Miinukset: We got a room that had very bad smell, asked for a change and it took too long. My second call to reception was picked by General Manager. She was very kind and receptive and had us move to another room, clean and with no problem (altough safe does not work on room 826).

Miinukset: The pool was dirty for a couple of days on my stay

Plussat: I liked the fact that the property had a pool and slide for the kids

Miinukset: Didn’t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant Location at night was not very safe to walk so we had to go to another part of town to have dinner Service was not very helpful

Plussat: The bed was comfortable, the rooms were clean. It was a good location to travel to places. Food was great, but like a said, terrible service.

Miinukset: Jacuzzi from the pool did not heat up. Pool was not acclimated like we were told. Service from the waiters were terrible, we had to wait for at least an hour to receive beverages at pool. The valet parking did not function properly, I asked for the car a few times and waited at least a good 30 minutes until I asked them what was going on, "We were not told anything" was their response. I had to go myself. The water from the shower in the room did not heat up properly. Overall terrible services from the workers. Will NOT come back and will NOT reccomend to anyone.

Plussat: How safe the hotel was

Miinukset: To close to the swimming pool could hear kids yelling

Plussat: Cleanliness and staff attentive

Plussat: Beds were very comfortable and shower was great. Nice & well maintained property with onsite bar & restaurant.

Miinukset: Checkin took 30 minutes.

Plussat: Well run hotel with lovely pool. Really pleasant, helpful staff.

Plussat: The staff was nice! The location was perfect.

Miinukset: The pool was always overcrowded.

Plussat: Second time we stay here, is close to everything, in the very downtown heart!!

Plussat: Location and price are excellent.

Miinukset: Staff would knock on every door starting at 8 a.m. to ask if you need your room cleaned that day.

Plussat: Clean room nevertheless outdated

Miinukset: Without Hot Water for 2 days management did not care or answer calls AC issues for the entire stay.

Plussat: The location, the rooms were very spacious, the sofa bed was very useful.

Miinukset: Pillows a little too hard.

Miinukset: The best experience ever...staff, hotel, beds super comfortables, overall great place to stay

Plussat: Staff at bar gave excellent service even thought it is not well organized.

Miinukset: Customer service was not that great except for the bar tenders, they rocked.

Plussat: New clean near everything

Miinukset: Wonderful

Plussat: Excelente! Clean, convenient and roomy!

Plussat: Good

Miinukset: Nothing

Plussat: The hotel staff was top notch. Everyone was extremely nice and helpful. The hotel is nice and clean and the restaurant and bar were excellent places to dine and relax. We did not have a need to leave the hotel.

Miinukset: Our room was stocked with minimal amount of towels, essential toiletries on arrival. Room service took a while to bring us the needed items on the first day of our stay. However, the service staff was more attentive after that.

Plussat: Excellent view and location.

Miinukset: Service was better as Fiesta Americana. Common areas and gym looked well used.

Miinukset: I DIDNT LIKE THAT I HAD TO PAID FOR HOTEL PARKING SPACE IN THE GARAGE!! CROWN PLAZA HOTEL DOWN THE STREET HAS FREE PARKING IN THE GARAGE!! I GUESS ILL STAY AT CROWN PLAZA WHEN I RETURN .....

Miinukset: Very bad internet conexión The buffet breakfast does not compete with others in Monterrey

Plussat: The staff was friendly

Miinukset: The room I was given was one of the old rooms the last time I stayed there which was about 2 years ago I stayed in one of the. Ew rooms.

Plussat: Every thing else

Miinukset: They closed the pool for ever

Plussat: But location is perfect and bed too.

Miinukset: Air conditioning is not working well cause is too much or not enough. No mini bar in room The room was dark and bathroom too cause not enough light.

Plussat: Great service

Miinukset: Some surprise charges

Miinukset: The shower in room # 512 leaked water on the floor from under the door very slippery

Plussat: Great location and spacious rooms. Also very friendly to athletes who came for the IronMan competition. Comfortable bed.

Miinukset: the breakfast was included in my rate but the hotel didnt know it, i had to show the booking confirmation as proof. breakfast is below average for such a hotel - no bananas at breakfast, scrambled eggs were low quality, bread was industrial bread. There is only one elevator at the facility which results with long waiting times to go up to the room

Miinukset: We had to change our room because it was not clean and the phone in the room did not work. The property was extremely poorly maintained and was not even at par with a 3 star hotel. Definitely not worth the money at all. Also, the breakfast and food in general was extremely poor in quality.

Plussat: Staff atmosphere cleanliness

Miinukset: Excellent location

Plussat: Location at the park

Miinukset: AC couldnt keep Up w heat coming through the windoow

Plussat: Location

Miinukset: It had the oldest towels I have ever used in a hotel.

Plussat: Loved the location, it was everything, staff and prices were good considering our stay for the music festival. It's close to everything.

Miinukset: I didn't like the fact that the AC seemed to work at times and then it would just stop

Plussat: Great Location, good food and nice staff

Plussat: We were going to a concert and the hotel was right in front of the venue.

Plussat: The personnel was friendly. The location of the hotel was the only convenient thing, only because I wanted to visit the Fundidora park.

Miinukset: Expected more from it than the other hotels because the prices are two or three times higher. I understand that the hotel was packed because it was a holiday but it was really annoying to wake up because of a crying child super early in the morning.

Plussat: old but well keep

Miinukset: The water wasn't hot enough in the shower and the tub has very slow to drain. just maintenance....

Plussat: Close to the fundidora park

Miinukset: Take too lol my to Chech in

Plussat: It was really relaxing. The staff was really kind and helpful.

Miinukset: Nothing I liked everything from this hotel

Plussat: I didn't eat breakfast. overall great place to stay.

Miinukset: no complaints at all..

Plussat: Is in a good location

Miinukset: When we arrive the bed sheets were dirty the towels as well

Plussat: Location and lobby.

Miinukset: Poor quality beds and terrible pillows. The lobby is modern and nice but the rooms look rather dated, they need to invest in better beds.

Plussat: Location, facilities, staff, restaurant

Miinukset: Old furniture, elevators card reader

Plussat: This is my first time staying at a Novotel in Mexico and I was pleasantly surprised, this is a great hotel for business with prime location near restaurants and shopping in the border between upscale neighborhood of San Pedro and Monterrey.

Plussat: Quiet and comfortable

Plussat: Staff. Quality. Helpful.

Miinukset: The room was not particularly comfortable. It had one tiny chair and no place to place the room service. The biggest issue was noise. There were very, very noisy guests in the room next door. The noise started at about 22:00 and continued off and on until about 03:00. Loud. I called the front desk once. And I believe a security person came to the room but the noise continued. Only one English speaking TV station. --not bad but an easily corrected situation. Nice staff.

Plussat: Location was very convenient.

Miinukset: Staff was a bit grumpy, and the room floor was horribly dirty.

Miinukset: Construction was a bit loud and we couldn't sleep in. (Remodeling)

Plussat: Nice rooms lots of staff to help

Miinukset: Hard to get to. . Elevators noisy, slow and hard to get going. Dont eat at resturant late at night

Plussat: Location, clean bed sheets.

Miinukset: Room was out dated which looks aged.shower water pressure was very weak.

Plussat: The building design. However, my room -and many areas insight the building- needed urgently a touch of modernism. I really love and appreciate that it is pet friendly.... however I think that the pet cost should consider the size of the pet: in many hotels around the world, pet friendly means not extra cost under 10 pounds and an extra cost over 10... (or 5 pounds or whatever)

Miinukset: The room looked very old (the bathroom!!!!) specially after the modern lobby that it has!

Plussat: Location

Miinukset: Shower over flow. Stain towels. Leaking toilet.

Plussat: breakfast

Miinukset: staff is rude, and room wasnt clean

Plussat: Nothing, it was disgusting, it smelled like rat inside, the bed sheets were sticky

Miinukset: everything was disgusting

Plussat: Its a very expensive hotel i had 3 rooms and tha ac was supper hot and not restalked on toilett paper or shampoo

Miinukset: A/c ,smell ,service

Plussat: I like the the breakfast area I think the staff were really on point and very nice.

Miinukset: Well the hotel facilities need improvement Overall price was fair.

Plussat: I liked that there were a lot of beautiful places to visit near from the hotel.

Miinukset: I request the check in at 8:00 am and when I arrived they told me that the check in will be available until 3:00 pm. But finally after be waiting they found at least one room to check in at 8:00 am.

Plussat: The location of the hotel was excellent

Miinukset: There was no microwave and no ice machine service. You can still call reception to ask for a bucket of ice but it can take a while to be delivered to your room.

Plussat: Sijainti oli hyvä

Miinukset: Liikenteen melu kuului todella hyvin huoneisiin. Matkapuhelinta pystyi lataamaan vain valojen ollessa päällä, eli ei yöaikaan.

Plussat: Room was nice ans clean

Miinukset: Evwrything was perfect

Plussat: Great staff, helped me to check-in before my official time and also with a late check-out, and help with tours information around the area

Plussat: Kind, friendly staff. Excellent location, right in front of a lovely park. Quiet and peaceful. Every guest was amicable.

Miinukset: Room had a slightly musty smell. Hallways were poorly air conditioned. Beds were fine but a tad firm. Bathroom had no lock. Did not receive the afternoon cleaning service.

Miinukset: Very nice, I'm think it may be a little expensive