Balmoral Plaza Hotel

Reception staff, porters, housekeepers -- all were very customer-oriented, helpful, and friendly.The hotel location was perfect while visiting various museums and plazas. Breakfast pastries were plentiful, delicious, and fresh -- and great coffee!

The food service staff in the breakfast area were attentive for requests, but the scrambled eggs container was empty when I arrived for breakfast each day around 10 am. The staff would, of course, fill the container but that requires time. Also, staff did not remove used plates until after a customer left rather than during. Lunch in dining room near the reception desk was delicious but, again, staff did not "attend" to the tables quickly. I ate dinner in the hotel dining room only one evening and the service was very slow. I believe the food service personnel could learn a great deal from the front desk/porter personnel. :-) The length of the twin bed in my room was fine for me but may be a bit short for a person of approximately 6 feet tall.