München hotellit Schwabing-Freimann

Plussat: Everything! Great staff! Beautiful hotel! The bed is like a cloud!!!

Plussat: Wifi, Breakfast

Plussat: It’s clean, nice room and quit .

Miinukset: They have charge me extra money as one of my family have order breakfast, however, non of my family order any food in the room and when I asked her to re check she said its written some one order. This is unfair charges and i will raise complain to Steigenberger manager to find out the reason of unfair Charges.

Plussat: Everything was excellent!

Miinukset: All was good!

Plussat: For Germany it is a bigger hotel, new and modern.

Miinukset: Could be more Gluten free food selections at the bar.

Plussat: The shower design was amazing. The temperature controls were the best I have seen in a hotel. The bed was very comfortable.

Miinukset: Nothing

Miinukset: The location and they give us room in the ground floor

Plussat: Breakfast, the room, cleanliness, service and everything was what one would expect for a name such as Steigenberger. If it weren't for the negative experience we had, everything would have been perfect.

Miinukset: We were very disappointed and shocked with what we experienced during our stay. I was on a work related trip where my partner also accompanied me. On the day of the check-out we went to breakfast together. Before leaving for work, I made sure to clear all formalities for the check-out and ensured that the reception staff was aware that my partner will be occupying the room until the check-out time. Later once my partner got to the room after breakfast, she realized that her valuables - jewelry, entire wallet with IDs and money, and phone charger were missing. The hotel staff was informed immediately there had been a theft. After a quick escalation by the hotel staff, it came to be that the valuables were located in the lost and found! The money in the wallet however was never found. The reason provided by the management initially was that there had been a "misunderstanding" and the valuables were taken by the cleaning staff to the lost and found since we had already "checked-out". This was of course not the case, because I made sure the hotel reception knew my partner would be staying longer and since my partner's bag, clothes, etc. were still in the room. Furthermore, we still had also not returned the keys to the room! There was clearly stealing going around within the hotel which went unnoticed until now. The hotel management was supportive in resolving the issue, although we were surprised that such an event was initially dismissed as a "misunderstanding". My partner narrated this to the police, although a report was not filed since the stolen items had been located prior to the arrival of the police. It was determined that 3 personnel (!) had entered our room during the time we were away for breakfast. The management assured us that these staff members would be fired and were very apologetic for the situation.

Miinukset: Shower force needs to be improved.

Plussat: The hotel was extremely quiet. Great value for money. And, an excellent beer selection at the bar which was not overpriced.

Miinukset: The cleaning person came into our room at 08:50 even though we had a do not disturb sign on a Sunday morning.

Plussat: Lovely spacious room with great views and excellent amenities

Miinukset: There was only one cup for coffee and the tea and coffee supplies were meagre.

Plussat: Good location

Miinukset: Very poor services. Elevator very bad

Plussat: Breakfast was good, location very close to the metro and staff are friendly

Miinukset: Nothing

Plussat: room is big with a balcony for smoking or else. reception is efficient and kind. nice restaurant and food. very good location to everywhere. there's a carpark which is great for selfdriver.

Plussat: large room and the fact that windows could be opened. great bed

Miinukset: Nothing to really complain about

Plussat: Bed, service, room

Miinukset: The wifi has to be improved

Plussat: Staff were very helpful; breakfast was good but extremely busy - best to choose the time when least guests turn up for breakfast! Location was good as a bit quieter being slightly out of the city centre where it was very crowded.

Miinukset: There was no milk for tea and coffee in the rooms, just a powder that curdled, making the tea undrinkable. The pillows were very uncomfortable, TV was very slow and dropped in and out.

Plussat: The room was beautiful and clean. The staff was open to accommodate my requests.

Miinukset: I was kinda missing a swimming pool on the hot summer day. Especially when they have a Spa in facilities

Plussat: The place and location are good, great shops around the hotel, and the reception were friendly.

Miinukset: One thing I need to clear up is the system was down. This caused a bit of chaos. And here is what happened because of that. 1- we could not get an early check in, I had to spend 3 hours in waiting. All good if you were not freshly out from a 7 hour journey. 2- Room service did not know we were in the room. So they came in when they wanted. It was a disappointment that the well known pullman could not function like a decent hotel when systems are down.

Plussat: Decoration and cleanliness

Miinukset: Staff behavior Poor service No any attention or action from Hotel when A/C don't work Don't answer the calls so keep calling them many times Paid for Executive Double or Twin Room but when arrived the A/C wasn't working stayed almost 2 days without A/C the reason is technician busy in other works so requested the management to move to the other room after long discussion they agreed but moved to normal room (downgrade) and refused to pay me back the differences. (turned very minimal amount)

Plussat: Restaurant downstairs had great staff and the food was good!

Miinukset: Room was very unpleasant to sleep in, due to it smelling of strong cigarette smoke. Reception was no help, as they commented that all rooms were nonsmoking and they couldn’t help. A very uncomfortable stay!

Plussat: Good breakfast and ability to sit outside and enjoy quiet area

Miinukset: Internet wifi was poor. Several guests also had issues logging into the system. Elevator strategy needs to be better. Confusing for many guests. Small but adequate exercise area.

Plussat: Rauhallinen paikka mutta lähellä keskustaa. Metro lähtee ihan vierestä ja autolla helppo liikkua. Parkkihalli hyvä mutta melko kallis. Samoin aamiainen laadukas mutta hintava. Siisti hyvän kokoinen huone. Hyvä sänky. Henkilökunta ystävällistä

Miinukset: Vähän sokkeloinen hotelli eikä enää ihan uusi.

Miinukset: Very noisy street. No air conditioning. Poor circulation.

Plussat: Fantastic location.

Miinukset: allid fine but friendly tip - the smell !! Get some nice “ambience” air smell all over the hotel!

Plussat: Rauhallinen sijainti, hyvät kulkuyhteydet, ystävällinen henkilökunta, hyvä sänky

Plussat: Breakfast was great. Location was perfect, close to the park. Staff was really nice.

Miinukset: I got stuck in the elevator for 45 minutes.

Plussat: Artum, who wears several hats, was great.

Miinukset: Our first issue was we needed to cancel 4 days prior to our stay as meetings were rescheduled. The website says 24 hours prior but because the booking was through this site the cancellation requirement was different and our request was denied. Also the first night turned out to be over $500 at check out because there was a convention in town (not disclosed prior). In any event the hotel lobby and eating are was fine but the hallways looked like they hadn't been painted in years and were frankly disgusting. No coffee/tea pot in room. The room was fine but the lighting was strange. Lights either on or off.

Plussat: Clean and comfortable friendly staf

Miinukset: Could not use VPN to do work

Plussat: Staff very nice. Room comfortable and clean

Miinukset: Parking not convenient. Breakfast only at menu e not buffet

Plussat: Great location in the heart of Old Schwabing with lots of bars, restaurants, bakeries and the beautiful Englisher Garten nearby.

Plussat: Location

Miinukset: Very very small room/ bed. Can’t open luggage when in room. Also no good shade so sun 5 am

Plussat: The breakfast was very good with very friendly and efficient staff. The hotel is very conveniently and safe to walk near shops and public transport. I would recommend this hotel !!

Plussat: Nice view. Distance from engliah garden. Good breakfast. Friendly staff

Miinukset: The unpleasant smell in the hallways. Needs more staff at the concierge.

Miinukset: the bed was not good and It’s not comfortable to sleep, The receptions staff are not “responsive”

Plussat: Huippusijainti ja loistava aamiainen.

Plussat: The breakfast is very good and the staff are always smiling at you.

Plussat: Breakfast was first class.

Miinukset: Housekeeping could have been better. The tea and coffee making facilities were ok on the first night but after that the choice of teabags was poor. They did not replace the ones we had used, so were left with ones we did not like. It didn't spoil our stay at the hotel but it would have helped to make it even better.

Plussat: Family friendly and in a great location, as you can walk through the park to down town Munich (via the Beer garden and surfing on the river). Breakfast fabulous. Parking on site however pricey. Good swimming pool and sauna. Room very comfortable and able to open the windows to get fresh air. Not much to fault about this hotel and the staff.

Miinukset: Parking a bit pricey; however is secure and plenty of spaces.

Plussat: Next to the English Garden

Miinukset: Too busy

Plussat: Monipuolinen ja erinomainen, ainoastaan laktoosittomia tuotteita puuttui

Plussat: We didn't book "breakfast included". The location is awesome and very calm. We had a room facing the "Eisbach".

Miinukset: The king size bed was definitely too hard. The matress spends absolutely no sleep comfort.

Miinukset: They were late in their service There were only 2 persons that make everything to all people .. The a/c very hot Bad room service while we ordered in our room the food was very bad.. very slow when we call for take our luggage and our car .. not cleaning in the buffet when we order eggs like sunny side up and omelet the pans was very dirty and the lady that makes eggs not professional and the taste was very bad and they look not good .. The key of our room not work and we asked them for 2 days to fixed it and they told us the technician didn’t know what’s the problem then they changed our room

Plussat: Location is great for having a park view or a park walk

Miinukset: Neg points; - Over priced for the service is actually been received - Check in took along time had to wait till 1630? - No reply for an earlier message sent to the hotel? - when reception is busy no one knows who’s next!!? - housekeeping comes in the suite while sleeping?! - and so I guess the administration needs reorganization

Plussat: Sound of the river and quiet neighborhood.

Miinukset: There’s no bell boy. Everything looks and smells old. There was rust inside our room on the windowpane. The hotel urgently needs renovation.