Courtyard by Marriott Chicago Naperville

The facility was very nice and clean. Entrance and lobby were beautiful. My sons liked the indoor pool area.

We didn’t like that there wasn’t a hot tub. I was also very disappointed in the way my friend’s emergency situation was handled. We had, literally, driven over 3 hours for a trip we had planned for Christmas. We checked into the hotel, got settled, and left to go do some shopping. Within the hour, my friend who I was traveling with received a call stating that her mother-in-law was being life flighted to a hospital in Springfield 3 hours away for having had an aneurism. She was not refunded her money for this even though she and her 3 girls all left and didn’t use the room. I was very shocked to find this was the case. Had we been there half the day, perhaps maybe I would have understood, but we hadn’t even been in town an hour. I can imagine, in some instances, some people probably take advantage of situations like this. However, we traveled together with our families. Their leaving meant I had to purchase a rental car to drive all the way back home, which, of course, couldn’t have been avoided. Either way, I felt they should have been refunded their room fee considering their circumstances.