Park Plaza Delhi CBD Shahdara

Nothing

I arrived at 5am in the morning after a very long day travelling and my first question was - can i get currency exchange as I saw that facility on the website. I had already attempted to find ATM on google but they all appeared in closed banks. The hotel staff were not helpful and very rude. All I wanted to do was get cash , pay the taxi driver so he could leave and then book in. The hotel staff would not answer my question about currency until they had seen my passport and checked me in. This was very frustrating as I just wanted to send the taxi driver on his way home. Obviously I was unable to find my passport and that was frustrating me swell as the staff not answering what I thought was a very simple question but for some reason they needed my passport before engaging in conversation with me. I felt that the process was very long and unnecessarily complicated and the staff would not answer my question. I apologised for being tired but explained that I just wanted to pay the driver and that him waiting was stressing me out. Nothing.Then after the longest check in ever they said no we don't provide that service (ffs) why this couldn't of been said to me at the beginning. There help was then tp find a local ATM .... like I hadn't considered that and like I know where I am! I asked if they could explain to the taxi driver who was not from the area. We then went on our way in search of an ATM. The area had many homeless people and I was more than slightly intimidated being a solo female traveller. thee are is not the hotel staffs fault but an observation and feel they could of directed me to a more public area. On my return I now needed to complete check in. room looked nice but smelt of stale cigarette. I was tired and slept or 3 hours. In the morning I requested I moved as was booked in for 10 or so days. the wifi was also poor and I was unable to load emails. I asked if I could be moved to a better wifi area and room that did not smell. was told no