The Lodhi - A Member Of The Leading Hotels Of The World

Accounts department totally irresponsible. Next day after my check out, my entire bill amount was reversed and I received bank notification!! I was wondering, when i had no complaints and never asked for any refund, why would Lodhi reverse the transaction ! So i called the reservations department as directed by the operator and spoke with Gurpreet. I kept my side of integrity and informed them about this transaction. Gurpreet promises me to look into the matter and tells me that the system shows no reversal. Next day evening, without my knowledge or any sort of communication from Lodhi staff the amount got auto debited! I get upset only with the fact, why was I not informed about any such activity?? Can u guys credit and debit my account as per your whims and fancies and own no courtesy or responsibility to inform the client?? I have to file my IT returns and at such times we are issuing multiple cheques, how to we keep a track of all transactions! My account is credited and shows huge balance and a cheque is issued, and suddenly without our knowledge its debited again. When we report this to Gurpreet she still says we haven't done any sort of transaction and we don't know how all this is happening!! Can you belive this ? I request the Lodhi staff, to pls listen to the phone recordings of both the days. I still say, its not about the money, its about responsibility and taking ownership. You can't mess around with anybody's personal bank account!!