Windsor Court Hotel

The Reservationist ( Ms. Blair))who assisted me with getting the 3rd Party Auth. Form completed and placed on file was GREAT! I was so impressed with her professionalism and kindness, I felt compelled to show her my appreciation with a little gift from Austin from me. Awanda, the overnight agent who did not hang up on me, did her best to get me in contact with her MOD. She knew the ball was dropped and her co-worker was totally out of line. I'm still in disbelief the other agent Brittany B actually hung the phone up in my face as I was speaking. MOD was asleep on property , but did wake up to speak with me. Made a lot of promises but no follow up the next day. I did believe he would try and salvage the rest of my nephews stay, to no avail.

Having a desk agent hang up as i was speaking to her about giving out a room number without verification. Hotel 101 basics. Also, after being assured my guest would not be asked to provide a MOP upon checking in, my guest was asked for a credit card that was authorized for 200.00. After I send over a 3rd Party Authorization Form that stated ALL CHARGES TO CARD ON FILE. Management did a poor job with the follow up. No one called me . I had to call the Hotel and ask Management to place a letter of apology in my guest's room explaining he should not have been asked to provide a credit card upon arrival. I was so embarrased, the stay which was not cheap, was my gift to my nephew and his new bride. I was offered NOTHING but a bunch of "we are so sorry". I recieved my invoice yesterday, no discount, they did not even attempt to offer breakfast knowing I wanted to provide in room service( breakfast). The Windsor Court is not the same!!! Rooms are still expensive but quality of service is so lacking. I will be looking into another 5 star hotel. This was an embarrassing moment for me , I will not allow the Windsor Court the opportunity to embarrass me again.