Hotel Americano

Location

I STILL HAVE NOT RECEIVED A REFUND FOR A TERRIBLE EXPERIENCE AS PROMISED. My partner and I made a reservation for one night as we were in the area for a wedding in Hoboken. We knew it was going to be $50/uber rides each way, but we chose hotel Americano. We are military members moving overseas and the night was our final night in America for two years - it was meant to be a special occasion for us which is why we chose to stay so far from the wedding at The Americano. We stayed with you in 2012 and had a wonderful experience; however, this time we were truly disappointed. We were not aware (nor does it mention on your website) that the pool and restaurant was under construction. In addition, we called at 8AM the morning of to see if there was a possibility of an early check in to get ready for a 2PM wedding and while Ricardo assured us noon was OK to check in, when we arrived at 1PM the room was not ready as promised. He let us use another room but it was dirty from the last guest, to include the toilet itself. It was really unhygienic to say the least and a very off-putting solution as we tried to get dressed for the wedding. It was shocking to learn that there was not one clean room in the hotel at 1PM. In addition, breakfast was an even greater disappointment. After a horrible sleep on an uncomfortable mattress we called to the front desk and were told breakfast was open until 11AM only to walk into the basement room at 10:40 and the server told us they were closing at 10:45 and she would not serve us. We explained to her that Ricardo told us 11AM and finally she agreed to serve us breakfast. This happened to other guests as well. While the customer service was severely lacking, it was unfair to see the server put in this position.

Close to Hudson Yards

Hotel was under renovations no amenities and elevator makes noise that you can hear from room every time it opens.

Room description not matching

Design of the hotel in general and room is sleek and modern. Cleanliness was good and amenities what you expect.

We were two friends and following the room description from booking.com, booked a deluxe or twin room and requested for a twin bed - when we arrived at the front desk the agent informed us that there was no twin room in the hotel and promptly reacted by “upgrading” us to a “suite” as the extra bed would not fit in a regular room, and offered the additional bed for a charge of 50usd/night. Given the fact that we were not responsible of the room description not being correct, I would have expected the charge for the extra bed to be “waived”. No follow up was done by the management, which to me shows a lack of care. The last morning we checked out at 7am and we wanted to have breakfast (included in the price and starting at 7am) and that consists of one beverage and one bakery but the waiter present this morning told us “the bakeries are still being prepared downstairs” with no other solutions. We had an orange juice and left... overall a quick stay but when you pay 400usd+ for a 20sq meter “suite” , even if you were upgraded, you would expect a minimum of care and follow up if there was any issue. We were also not allowed to experience the rooftop as it was closed on both nights for private events. To summarize, great product but not a very “guest” oriented service from our experience.