Morningside Inn

I never got to stay. When I arrived from my flight and tried to check in they said my room was flooded and there was no where for us to stay and nothing they could do for us!!!! And they claim you guys still have my money. I tried repeatedly to call the help number with my reservation but they were terrible at helping. Claiming they don’t have my money and that the third party wasn’t answering their phone then just hung up on me!!! Not only was I stranded in New York with no where to stay but now with no money bc I had to rent another hotel for 1200!!!!!!!. Luckily I found somewhere. The fact that the hotel did ever call or email me before I arrived is ridiculous! I will attempt one more time to call and retrieve my money before I look towards legal recourse. To recoup my money plus additional money I was forced to spend due to this nightmare. If I can just get my money back then that’s all I will need and won’t take any other action. I would appreciate a call from someone once this is read.

Decent

Perfect place to stay if you want something cheap, small and you dont care for luxury. Staff were friendly and gave us clean towels and bed sheets. Shared bathrooms and they could be cleaner but there were no bugs. Location is perfect, near lots of cafes and my husband and I did feel safe.

Great Location and Price! Awful customer service and rooms

Can’t beat the price and location!! Close to the subway and easy Central Park.

Worst hotel staff and customer service ever. Front desk staff was very rude and disinterested during checkin, checkout, or basically anytime there was a need to interact. Cleaning staff was equally as rude and apparently is only willing to clean rooms from 11 AM to Noon. If you have to be in the room at that time—no clean towels or toilet paper for you.

Pathetic Service and Harsh Management who dont know how to talk to a g

Nothing

Everything