Night Hotel Times Square

The staff was friendly and helpful. The bed was comfortable enough.

The room is in dire need of a revamp. Bathroom smelled musty/mildew. There were holes in the floor under the rug. Rug very worn. Very noisy room. Needs soundproofing. The elevator was very small, hot and not functioning well. The computers were down.

Bathroom toilet very noiseywould

Location is perfect. The other 2hotels we prefer we’re unavailable so we went with Night Theatre.

Elevators were abominably slow. Extremely annoying. Glad we were on the 2nd floor. Room was tiny. We expected that, but suitcase on windowsill or floor. Not even a chair for husband to work on in early morning. Everyday it was a game to see what we wouldn’t have-towels, cups, etc Staff ok. Never a hello or welcome back. Usually talking to each other Probably won’t return unless desperate. Sorry.

The location and the front desk staff were compassionate.

They tried to service recovery but I stayed three nights and had to change rooms three times. First the room was so small and has no closet and I have suits as I was traveling for work. The second room was nicer but when I woke up the bathroom was flooded and it was raining from the ceiling as the room above had flooded their bathroom. The third room was nice but after three moves I lost my iPad and was totally discombobulated! Not the best experience. The Manager was less than helpful. He gave me two free breakfasts and waved a very minimal entertainment fee. That was it!