Renaissance New York Hotel 57

Location and the intimacy of the hotel

Needs the hotel a bit of renovation and breakfast facilities

Expefia booked us for only one night when I had asked for two. I did not catch the error in my confirmation email. When I checked in the clerk mentioned checking out after only one night. I poibted out the error and the staff person said “No problem.” The bext day about 1:00 the hotel manager calked me to say our reservation had expired and that we had to cone get out things or make another reservation at a much higher rate, over twicecas much as we’d paid through Expedia. We told her wecwould discuss this after we returned from the afternoon play and dinner. We did and refused to pay the higher fee of $525, collected our luggage and left heading out JFK and getting a hotel there giving we were due at 7:30 am the next morning. As we were leaving a staff person offered us a $350 rate. But by that time we were committed and left. If we had been offered this rate at checkin when the problem was identified we would have grafulky accepted the offer.