The New Yorker A Wyndham Hotel

Great location to Madison Square Garden

Room size way too small. Fire alarm at 3 am and no acknowledgement of the inconvenience.

Very clean and comfortable room

I was utterly appalled to have to pay $20 for luggage storage! It's bad enough that they throw in a $30+ daily resort fee for nonsense that I either have no use for or costs the hotel nothing anyway (wifi). I've done a lot of traveling and I have never stayed anywhere that charged me to store luggage when I was a guest of that very hotel! How many people arrive in a city like NY at the exact time of check-in. Of course we're going to arrive early to see as much of the city as possible AND will have to store bags! To add insult to injury the luggage storage line was about 20 minutes long, so for the ridiculous price the hotel isn't even staffed properly. Not to mention, the staff that took our bags was extremely unfriendly and shouldn't even be working in the hospitality industry. Had i known this would be the case, I would have left our bags in the car, but the car was long gone and parked when we discovered this ludicrous fee which was buried on both the hotel and booking.com sites. Then again, who would expect such an obscene charge for a hotel guest checking in. This is definitely a deterrent to my returning to this hotel.

Good location.security very good make you feel safe at night,

Staff at check in and check out very unfriendly, You would at least expect an hello or good bye My bill I noticed on the floor put through under my room door, thought that was very unprofessional.

We paid for a view and wow did we get it! One of the best views of the Empire State Building in the city!

Paid for late check out so we could cool off and shower before heading to the airport. When we got back to our room our key cards had been shut off and so had our air conditioner. By the time we hauled back to the lobby and waited in line to fix our keys it was too late to shower and were only made sweatier by relaxing in the room. When we talked to costumer service all we got was an I’m sorry.