Odessa hotellia

Plussat: Bed was very comfortable

Plussat: Clean room, kitchenette, large shower

Plussat: Everything

Plussat: Cleanliness & Delicious Breakfast

Miinukset: No

Plussat: Friendly staff, very comfortable bed, large rooms, easy self-parking, great free breakfast buffet. Oh, and did I mention they do a free happy hour with beer on tap? Great stay.

Miinukset: Elevators were a bit slow.

Plussat: Loves evreything about the property very clean will definitely be staying here again

Plussat: I didn't get a chance to have the breakfast because of the time I had to leave. But the rest of my stay was wonderful. The room was amazing, and very clean. I will be using this hotel for my future stays when travelling to the Odessa area.

Plussat: Slightly off the beaten path, meant no highway noise. Very clean and roomy. Priced only a few dollars more than Motel 6! We will definitely be staying here again!

Miinukset: No USB ports for phone charging, luckily I had adapter in my luggage.

Plussat: Highly recommend! Clean, affordable and professional staff was very pleasant.

Miinukset: Nothing

Plussat: Very spacious king suite.

Miinukset: First room I got had big stains in the shower floor I already had reported this 2 months before and I got the same room, nothing was done. They changed me to another room and th carpet was ripped off by the bathroom

Plussat: Breakfast is amazing, variety for different days of the week, etc. Not your typical hotel breakfast in my opinion. Grocery delivery service was definitely a plus for this working mom (I have a 2 year old) and going to the store is not ideal at this time. Pool is great, fireside seating is also great.

Plussat: I liked how coffee was being served till 12 pm. I also liked the breakfast.

Miinukset: The clerk was not very friendly. He didn’t seem to care about his job. He had his own guest people waiting for him on the couch to keep him company.

Plussat: Nice and clean. Comfortable

Miinukset: I reserved a one bedroom king suite and did not get the room I reserved.

Plussat: Staff is amazing!! Loved the social hour!

Miinukset: That I had to leave!!

Plussat: Rooms were spacious and modern. Bed was comfortable. Safe neighborhood.

Miinukset: Wifi password didn't work. Shower was a little dirty

Plussat: The way i walked in was good I was greeted and got my room in minutes it was a great stay

Miinukset: That the tv was put where it was

Plussat: How nice it was! How clean and very comfortable!!!! Definitely will be staying there alot more!

Miinukset: No!

Plussat: Comfortable hotel in great location

Miinukset: Nothing

Plussat: The room was very nice!

Miinukset: I got bit by ants at night

Plussat: Very clean and accommodating

Plussat: The room was clean and comfortable. The breakfast was awesome. The staff was friendly and helpful.

Miinukset: We didn't have the option of a room/suite with a door to separate the bed & living area.

Plussat: The coffee was good. The location was great.

Miinukset: They failed to clean my room 2 days in a roll. The first day I asked about it they said they’d make sure it was clean well it wasn’t.

Plussat: Bed was a little hard. Rooms were nice. Easy to get to.

Miinukset: Bed. Elevator location.

Plussat: The white female with braces that ran mid shift was very pleasant and professional. She went out of her way to make sure we were taken care of

Miinukset: The guy that ran the graveyard shift was very rude!! He is the Hispanic that had his pants pulled up to his neck

Plussat: Everything else was wonderful. We'll be back.

Miinukset: Pot to low

Plussat: The service and the kitchenette was awesome

Miinukset: It was all good

Plussat: clean room, very welcoming staff.

Miinukset: Internet connection is poor

Plussat: Super clean it's was real nice

Plussat: everything was great, tv, full refridge, bathroom, bed, location, parking, staff, microwave, dishes, full stove, wi-fi, usb charging port, breakfast was the best in the world.

Miinukset: would not change a thing.

Plussat: The room had many features that did not expect

Miinukset: None

Plussat: Staff and location.

Miinukset: I stayed in two different rooms, they both had a body odor smell to them.

Plussat: The hotel room was spacious and we loved the sofa bed.

Miinukset: Nothing

Plussat: Was greeted as soon as we arrived and was even given recommendations for dinner. Computer availability to print out boarding passes.

Miinukset: N/A

Miinukset: Nothing it was awesome

Plussat: Friendly staff, the cleaning lady is very nice and attentive.

Miinukset: My room had a weird smell and dirty carpet.

Plussat: Location is great and beds are comfortable!

Plussat: The beds were very comfortable and the restrooms were very clean....My husband and I enjoyed ourselves.

Miinukset: Can't complain

Plussat: Clean

Miinukset: Was told it was $89 was actually charged $130

Plussat: Clean rooms

Miinukset: Yeah over price beer in lobby bar

Plussat: The only thing I like about it was the location it was walking distance from a couple restaurants.

Miinukset: The stuff was constantly calling me to see if I was going to use the room for whatever reason I don't know none of their business. I put a non disturb sign on the door they came in twice. They charge me 24 dollars more they said they where to give me back that money in 5 to 7 business days they never did.

Plussat: Everything

Plussat: Close to restaurants and family event

Miinukset: The girl who checked us in was not friendly and her nails were so long it was hard for her to type. And asked her to look up reward number and she couldn’t

Plussat: Shower

Miinukset: No breakfast provided.

Plussat: Bed was comfortable

Miinukset: N/A

Plussat: No problems at all my son loved it

Miinukset: Nothing

Plussat: I arrived during the shooting incident in Odessa last Saturday. The front desk clerk was very good at his job. Got me safely in my room quickly while the whole city was still under lockdown during the shootings.

Plussat: The room was amazing and the bed was so comfortable!

Miinukset: Housekeeping did come knock on our door two hours before checking out asking when we were going to leave. Wouldn't have been a big deal but we were still asleep lol.

Plussat: It had a good breakfast.

Miinukset: My room smelled like cigarettes.

Plussat: The hotel was clean and staff was polite.

Miinukset: The bathroom was small.

Plussat: Fitness center and pool

Miinukset: Everything was awesome really enjoyed my stay

Plussat: Service

Miinukset: Pool was too cold

Miinukset: Very nice and clean! Great personal!

Plussat: Staff was awesome. Really clean and comfortable room

Miinukset: Swimming pool gate door was broken. Repair to keep children with out supervision out

Plussat: I liked that the staff was very nice

Miinukset: The room we booked was not the room we got and when I asked about it I was told none of there locations has the room I booked so they didn’t understand why it would say that it was even a option The pull of mattress was like sleeping on nails Pillows was so small Remote didn’t turn on or off the tv The bathroom by the pool was nasty looked like it hadn’t been cleaned in months there was no toilet paper Pool hadn’t been cleaned in who knows how long

Plussat: Excellent breakfast. Very clean easy to find. Great guess service.

Miinukset: Everything was to my expectations no complaints

Plussat: It was clean

Miinukset: NC

Plussat: Great customer service, Clean and comfy!!

Plussat: location in proximity to where I would be working while in town. Breakfast was good, particularly w/ my food restrictions, dairy and gluten.

Miinukset: Housekeeping started cleaning my room, but for some reason did not complete it. Trash was not picked up.

Miinukset: My room was dirty when i check in there was food in the fridge half fast clean room sheets were dirty they didnt clean my room when i was still staying in there house keeping not doing there job didnt get fresh towels ill never stay in another western plus in. And my other family were staying there to and there were upset

Plussat: Horrible place! Horrible Management! I've been staying at Marriots for years, Iwill never again set foot in one. Believe me it will be a bad experience for you.

Plussat: Location was good

Miinukset: Breakfast timing

Plussat: The location.

Miinukset: My sheets were dirty.

Plussat: The bed was quite comfortable and the room was extremely quiet and spacious. Air conditioning allowed for cooling the room to whatever level I wanted. There was no cooling limit.

Plussat: Extra friendly and helpful staff

Plussat: Everything

Miinukset: Cleaner

Miinukset: What could have been better is your rates. Iwas told it would be $104 a night not to go up every night. I will never use this site again

Plussat: Great hotel. Very clean .

Plussat: It was at a good location.

Miinukset: Have no issues with the property.

Plussat: Friendly staff, clean room, safe & convenient location, good breakfast, nice/clean fitness room

Miinukset: Outdoor pool vs indoor

Plussat: Location.

Miinukset: Everything was on point.

Plussat: Clean and confortable room.

Miinukset: Expensive for what you get.

Plussat: The breakfast was really good.

Plussat: Very clean, cozy and comfortable

Plussat: The bed was very very comfortable! Great nights sleep! The room temperature was very comfortable. Everything was perfect but your customer service IS excellent. Friendly staff! Made us feel as if we had been there many times! Beautiful smiles, kind welcome and overall upstanding! This compliment is coming from someone who worked as a group sales/director of sales at a competitor full service hotel for 15 years. This was my first stay at a Hilton Garden and since I visit my son often at this location, this will be my hotel of choice from now on. Not one single flaw! Thank you to the staff, the cook who made our fluffy and delicious omelette, our server and the front desk attendant ! Thank you very very much! Ralph A

Miinukset: That we didn't have the time to stay an extra day!

Plussat: Everything is beautiful, clean and the staff is amazing.

Miinukset: No suggestions!

Plussat: Friendly staff, nice rooms, restaurant and bar

Miinukset: No

Plussat: First of all the CK in person was out of these world,wow never been treated so special,he wanted to care for me,with my luggage , preceded in offering me water .the girls at bar wow best ever,I felt at home, breakfast best ever , people were so outgoing,even the guest,will definitely return ty y all God bless you

Miinukset: To be honest I was looking forward ,in getting in the pool and hot tub,but they were closed,but very thing else was great ty

Plussat: Great friendly staff

Miinukset: Needs heated pool

Plussat: convienience of Location

Miinukset: No everything was good

Miinukset: I’ll be looking for another reservation company

Plussat: Everything was great stay

Plussat: Price, cleanest,

Miinukset: I had to wait too much time for checking out

Plussat: Bed was comfortable and dark. Nice big screen tv.

Miinukset: Was told breakfast was 6-10 am and received a bill for $13 the next morning after we had a bowl of cereal and one cup of coffee. Assumed it was included in rate

Plussat: The location

Miinukset: Not too clean I saw bugs inside

Plussat: There is a lot of confusion with reserving further out than 1 month

Plussat: Perfect

Miinukset: Nothing

Plussat: the bed and the breakfast

Miinukset: The staff was incompetent and not friendly at all except the gentleman that checked me in he was very kind and tried to accommodate except they demanded me to provide my ID and they kept a copy of that on file on their check in counter I lodged a complaint with the corporate offices and am awaiting a resolution...

Plussat: good hot breakfast

Plussat: The bed

Miinukset: The guy at the desk was rude and unhelpful

Plussat: Everything is fine

Miinukset: Nothing

Plussat: Breakfast, easy at check in. Prices were accurate.

Miinukset: Close to busy roads so truck traffic starts early on week days with the oil business.

Plussat: Cleanliness and comfort

Miinukset: Water pressure was lacking.

Plussat: I liked the fact the staff helped us when we arrived a little early. Very clean, great area!

Miinukset: Ice was out on our floor

Plussat: Staff are very respectful, everything was nice and clean, we just simply loved it. Will be back

Miinukset: That I had to go back home. And start a work week

Plussat: Cleanliness

Miinukset: When we first arrive the TV remote was not working and one light bulb was no good-I took both to the check in desk and she brought operational ones back within 10 min.

Plussat: Yes I liked

Miinukset: Nothing

Plussat: Good location and the room was close to the entrance

Miinukset: All was good

Plussat: Good location, nice room.

Plussat: Cleanliness

Miinukset: The room was dark enough

Plussat: Location

Miinukset: Yes

Plussat: Room was good size. Plenty of electrical outlets available and accessible. Breakfast was ok.

Miinukset: Orange juice at breakfast was too watered down.

Plussat: Check in and out was easy and the staff was wonderful. The Room was very clean and quiet. Breakfast was great. When we go back we will be staying there again.

Plussat: The staff was very friendly and welcoming. Room was very clean and nice. Great variety of breakfast items to choose from. Location was within perfect distance from UTPB.

Plussat: The bed was very comfortable and the location of the hotel was convenient. Hotel was clean and nice.

Miinukset: The mini refrigerator and microwave didn't work very well but got the job done.

Plussat: Over liked the room .

Miinukset: Neighbors were loud. Sceaming, doors slamming around 330am. No sleep had to travel in the day back to Dallas with no rest.

Plussat: Everything

Miinukset: Breakfast sausage tasted old.

Plussat: We only stayed a few hours to sleep then get back on raod.

Miinukset: The staff member at check in was not very good. She was slow, couldn't explain the room rate, which was different that quoted on Booking.com. She didn't seem to be able to think independently, make decisions or answer questions. I asked for the hotel rate rather than the Booking.com rate and she never responded. When asked for payment, the credit card was declined twice for no apparent reason. We did not ever sign a receipt. But the charge went through. Doesn't make sense with the declines.

Plussat: Great location

Plussat: The way it looked the staff was great and room was super nice and clean..We also loved the location.

Miinukset: We did not like the fact that they did not have no free continental Breakfast..Other than that it was great.

Plussat: How new it was

Miinukset: Absolutely no pressure in the shower it was literally just droplets called front desk never helped me

Plussat: The room was really nice and comfortable.

Miinukset: I waited at the front counter for staff to check me in for 10 minutes. It was frustrating because I was tired. I tried calling them while I was the front desk, too, and no one answered. There was also a gross spill in the elevator.

Plussat: N/A

Miinukset: Toilet wouldn’t flush but staff moved us to a room quickly

Plussat: staff was very kind

Plussat: Everything

Miinukset: Nothing

Plussat: I need a refund for one night

Miinukset: Nothing

Plussat: People were nice, close to restaurants and shopping, right across from UTPB and the Stonehenge replica

Miinukset: Had the main hotel a/c unit right below my window. It was rather convoluted to get to this place as the only entrance is on the frontage road which is not reachable except circling around from the other side of the freeway. An entrance from the side road would have been helpful.

Plussat: Fantastic breakfast

Plussat: The location

Miinukset: The staff, the property quality

Plussat: The hotel was newly constructed and well appointed. Manager was friendly and helpful when the Hotel.com reservation was no where to be found.

Miinukset: The lack of fresh fruit and uneven breakfast attention

Plussat: The location was very convenient for work

Miinukset: A staff member was rude. She worked the night shift and that honestly what i remember most about my stay at this facility.

Plussat: Nice newer inside entry hotel.

Miinukset: Can't think of anything.

Plussat: Excellent! Clean, comfortable, cold air in room, and the breakfast was fantastic!!! My second stay; not my last!

Plussat: Comfort and location.

Miinukset: Lack of storage for multiple suitcases.

Plussat: First, everything was very clean: the lobby, my room and bathroom, and the breakfast area. Check-in/check-out was very easy, and the staff was friendly and helpful. Breakfast was a pleasant surprise! The eggs were delicious! There was yogurt, there were waffles, sausage patties, and cereals, juices, etc. I would stay here again...in fact, I’m about to book another night! BTW, the bed was SO comfortable, the room was nice and cool, and the bathroom was very clean. There is a microwave and a mini fridge in the room, very convenient!

Miinukset: This was NOT the fault of the hotel, but I was awakened in the middle of the night by the couple next door, who were engaged in a VERY loud love session, complete with headboard knocking against the wall. It did not go on too long, but I couldn’t get back to sleep for another two hours.

Plussat: They had scrambled eggs. bacon and sausage with make your own waffles. They went out of there way to help you

Miinukset: Nothing

Plussat: Good location, nice and clean.

Plussat: Easy to find & easy to get in and out of.

Miinukset: Nothing

Plussat: The room was nice and clean, peaceful, breakfast was good.

Miinukset: Room phone didn't work, clock was set to the wrong time. The night clerk was unsure of directions to the hotel. Otherwise it was fine

Plussat: The location was convenient to my job location

Miinukset: One staff member seemed upset every time i saw her. She was very direct in interaction and ended the conversation abruptly. She worked Friday night 9.13.19 and i needed her to update my room card. After this interaction i avoided her for the rest off my stay

Plussat: Ac thermostat

Miinukset: Crappy cable channels. Sink would not drain

Plussat: Clean and comfortable

Miinukset: Didn't like no pool no wifi wasn't allowed to check out late because I booked through a third party vendor and also receptionist couldn't take a $20 because it was the weekend and for the price of the room breakfast should be available

Plussat: Clean room and the wonderful helpful staff.

Miinukset: No I would not change anything.

Plussat: I was booked into the wrong city.and Odessa candlewood will not refund my money. I thought this was a very respectful company. They know I didn't stay there and still billed me for it. Very dissatisfied.

Plussat: It's clean, and got a good rate

Plussat: Staff super friendly! Definitely will b coming back

Miinukset: No pool No breakfast Wifi suked

Plussat: It smelled like rotten milk and the floor looked like it was stained with koolaid everywhere

Miinukset: Because it's trashy

Plussat: Nice and spacious room with a nice kitchen and comfortable beds

Miinukset: the room had a weird smell but with the air conditioner on help it. My only complaint is that kitchen floor was not clean and sticky as they sprayed it and they forgot to mop it. I went to the front desk and they told me that there was no housekeeping.

Plussat: Staff was great.

Miinukset: Bed was the most uncomfortable thing I've ever slept in. Elevator made horrible noises.

Miinukset: I did not like the animal pee smell of my room

Plussat: The bed was to small asked for a two bed room the staff was rude and I asked for two beds and they were trying to get me to pay more

Miinukset: Nicer staff, and the people who were cleaning were kids like my little sisters age 11

Plussat: Good

Miinukset: May be

Plussat: Clean

Miinukset: The bathroom floor was very sticky

Plussat: Breakfast was good, Amber who checked us in was nice and the laundry lady Irma is always so wonderful.

Miinukset: The staff gossips LOUDLY and don't wanna own up to their mistakes, had LOTS of problems with my room that I definitely over paid for, I could have got this service at Odessa Motor Inn for cheaper! We had mold in the coffee pot, that had to be there for WEEKS they waited over 12 hours to try to come clean it, they brought a new one but we were in their with 4 kids with a pot full of mold, that's just unacceptable, we asked for another room or refund for that night but was completely denied! Next day no service at all even because I had a DND @ 9am, We left for hours, as we left I specifically asked a housekeeper (candy) she assured me she would take care of it so we came back they hadn't picked up the trash or towels, had to call front desk in which took another 30nmims to get that done so I left the trash an towels by the door so we could leave again because I did not trust them after this. Also lots of dust on head board , hair in the bath tub, money in bathroom draws, hangers in closet! Plus I had pay for laundry services that the washer ate most the money to, y'all get up to date an included the laudry room with stay or fix the washers. Never could speak with management she blantley ignored me after Tiffany Woodcox (also a corporate manager over housekeeping) showed her my note on the room, Tiffany also wouldn't come back to speak with me after the matter and repeatedly called me a liar. Their solutions to the problem was me leave my room so they could have another chance to clean it, their chance was to clean it right the first time before my check in. Just sloppy work, period! Lazy and inconsistent! I suggest new management! I wouldn't had been in Odessa if my Mother in law wouldn't had passed away, we had enough going on with out drama of a hotel!

Miinukset: Parking lot was full of trucks with trailers taking multiple spaces

Plussat: The sleeper soft was unsleepable. When we asked to switch rooms to a room with a better bed or two beds. They would not let us because we booked the room on booking.com.

Miinukset: bad beds and the sleeper soft bed

Plussat: Perfect stay! Great breakfast; comfortable bed; clean & spacious room!

Miinukset: There were NO dislikes! Only a little confusion when checking in...two La Quinta Hotels side by side? Better exterior markings would be more helpful.

Plussat: Location . Hotel is near UTPB.

Plussat: Room was clean and bed was really comfortable. Staff was very friendly and courteous. Breakfast was excellent.

Miinukset: I really didn't see anything. We enjoyed our stay.

Plussat: Breakfast was good

Miinukset: The toilet was messed up and leake, the water was turned off for over an hr. After it was fixed it made so much noise it was impossible to sleep. The receptionist was not friendly at all. She looked bothered.

Miinukset: The only problem I have is I need to stay another night. And booking dot. Com would not even reply to my request. So I probably won't be using booking dot.com again

Plussat: Everything was great all staff was great

Plussat: Location. Its easy to get to and close to the airport.

Plussat: Bed was so comfortable

Miinukset: I could not get comfortable in the bed, I slept very little the night I stayed.

Plussat: The location and the staff

Miinukset: The shower had hairs in it and the AC unit was very loud and needed the filter changed.

Plussat: The variety of breakfast was great and the food was delicious best part of the stay

Miinukset: Room was not even properly cleaned when we got there. There was a previous bar soap opened up in our tub. Also we were told we could check in earlier we drive all the way there after being confirmed on the phone we could, we get there and they say no

Plussat: It was close by everything I had planned to do that weekend

Miinukset: Our room had spiders in it. Spider webs hanging from the ceiling above where we sleep and my roommate is allergic to them thank heavens she didn’t get bit

Plussat: people

Miinukset: layout of rooms

Plussat: The stay was amazing, I would definitely stay again. Very comfortable & warming.

Plussat: Breakfast gravy

Miinukset: On booking.com the single bed cost $117.00 but when I was billed it was $137... I don't do business like this so I'll be going somewhere else next time... I come to see my daughter in Odessa at least 6 times a year, no more holiday inn for me

Plussat: Close to everything and the decor was nice.

Miinukset: We informed the front desk about our fridge not working on the first night of our stay and we were told they would get maintenance on it. We return to our room later that day and it still isn’t working. So we again call the front desk and we’re told that they can move us to another room rather than try to fix the fridge. We declined cause we had just finished unpacking everything. Then on our second day we stayed in our room until 10 am and then left for the day, walking right past the housekeeping lady at the room next door to us. Walking back to our room I noticed every single trashcan was overflowing...so I good feeling about what we would find in our room. Come back to our room that night to find that housekeeping did not even go back to our room to clean up. So I go downstairs and ask for 2 trash bags & 3 towels. Does the guy manning the front desk ask why I would need them?? No. Since he had been less than helpful about the fridge issue I was not about to tell him about the housekeepers laziness.

Plussat: We have used this hotel before and we love it! The rooms, the pool, the breakfast, everything its very nice.

Miinukset: Well... When we checked in, the front desk men couldn't find my reservation. He didn't help me find out whay was wrong. We spent almost an hour at the lobby, a different girl came and found it right away. The gay was getting ready to go home and he didn't even try to help us, l had my family with me, we were tired after a 6 hour drive and l was really disappointed. We had a family reunion and we were late thanks to this situation.

Plussat: Clean

Miinukset: No comment

Plussat: Everything was great

Miinukset: no exhaust fan on bathroom

Plussat: the front desk agent was very helpful and understanding, We were there for a wedding and he made sure we got our room with plenty of time to get ready

Plussat: The breakfast was really good.

Miinukset: The juice machine was out of order

Plussat: The place is brand new and squeaky clean. Cordial front desk. Room size was nice. Comfortable bed and breakfast was fine. A pleasant one night stay.

Miinukset: nope

Plussat: Ckean, quiet, friendly

Miinukset: Shower head needed fixing

Plussat: Rooms are always clean beds made every day very comfortable

Miinukset: I was there on the weak and the breakfast was not what I was used to at this location

Plussat: Check in was exceptionally nice! The clerk was extremely friendly and engaged in conversation with us about our trip and our family members that who staying there also. She is truly an asset to your company!! Best breakfast we have ever had at a hotel! Loved it!!

Miinukset: The noise from the interstate made it hard to sleep.

Plussat: Great staff with the utmost concern for the comfort and security of their clients

Plussat: Plenty of items to select from the breakfast bar. Bed seemed to sleep quite well. My wife was injured in an auto accident and we needed to be able to stay an extra two hours past check out time. Well they did not allow us to stay two hours they did give us 1 hour. That proved to be enough to be able to allow a ride to show up. Your housekeeping staff in general at this facility was friendlier than the desk staff.

Miinukset: Your location is not convenient to any restaurants or fast food places. We had been in an auto accident and we did not have means to get to and from any place to get food. I know you have some items in your refrigerator in front but it's pricey and limited selection. The game streets and location. We were not the only people there that had the transportation problem. Something you might look into.

Plussat: Great service great breakfast excellent hotel

Miinukset: I will like more options on breakfast

Plussat: The location was good and the service was good

Miinukset: Nothing

Plussat: THE BREAKFAST WAS GOOD.BEDS WERE COMFORTABLE CLOSE TO MALL AND SHOPPING.CLOSE TO PLACES TO EAT.

Miinukset: I THINK MOST MOTELS ARE TOO EXPENSIVE.

Plussat: The staff was friendly and the room was comfortable.

Miinukset: No

Plussat: the bed was my favorite part of it. it is so comfortable. slept like a baby

Miinukset: everything was awesome.

Plussat: Beds comfy room was nice only thing I’d my light in the bathroom didn’t work so I had to shower in the dark

Plussat: Especially with the oilfield slowdown, good value, nice place.

Plussat: Room is spacious and bed dressed neatly

Miinukset: Water ( shower) pressure sucks.

Miinukset: The property was not well maintained. It appeared that someone either threw up or spilled something in the hallway right outside of my room. My room - the entry light did not work and the light in the bathroom was so dim that I basically had to shower in the dark.

Plussat: Breakfast was what I expected. It offered many choices.The room was clean and the preparer was very helpful.

Miinukset: The staff was very friendly and accommodating, answering questions I had about the jack rabbits. I gave the room 4 because the bed was a little to firm for me.

Plussat: Comfortable.

Miinukset: Hall carpet very dirty. Hallway walls need to be repaired. Some corners are damaged along with wallpaper. Musty smell when you first walk in.

Miinukset: Couldn't get a hold of the front desk.

Plussat: Of all the hotels that we’ve stayed in, this one by far has been the best. The handicap accessible room that we asked for was phenomenal. It was a true handicap room, the bathroom had a roll in shower with a shower chair.

Miinukset: The day time front desk clerk customer service ethics NEEDS a lot of work. She was NOT very friendly at all. The night shift staff for the front desk was awesome but day shift was horrible. Day shift front desk clerk NEEDS a refresher class on how to be kind.

Plussat: It was pretty clean, quiet and close to a lot of stores/restaurants.

Miinukset: The staff was not attentive. They wouldn’t answer phone calls from the room I had to go downstairs in the only slow elevator on the property ( i recommend stairs or stay on first floor) just to get a question answered about the tv. When I went downstairs there were two workers, one male one female. The male was with another guest but the female never even greeted me or asked if she could help. The rooms are small but beds are very comfy and pretty quiet. Gym equipment is mostly out of order,

Plussat: Their bed so comfy. Room is clean with a good price. Breakfast is good too.

Miinukset: No swimming pool

Plussat: Good value

Miinukset: Location in and out

Plussat: breakfast and dinner were good

Miinukset: some work needed in bedroom water leaks on wall and ceiling are in need of repair

Plussat: i absolutely love the environment love that u have everything right there in the hotel so you dont have to leave the hotel and the breakfast is amazing best breakfast iv had at any hotel i have stayed at and the free drinks at the bar is definitely a bonus

Plussat: The breakfast is awesome

Miinukset: The pool guy wasn't very friendly . He needs to work on his interactions with people . He wasn't approachable, when we showed up to go swimming he asked us very rudely if we had wrist bands , and as we are leaving he just had his eyes glued to his phone the whole time.

Plussat: Parking spots and only appropriate persons in handicapped spots none were left for me to user

Miinukset: Parking

Plussat: Free Drinks in the evening.

Miinukset: that the towels were brought in at different times of the day. One day I had to dry off with a hand towel. Plus the cleaning people only showed up usually around the time I was getting back to the room after the class I had been in all day.

Plussat: yes it was good stuff

Miinukset: nothing

Plussat: even though I had the issue with the room the lady gave me a discount. whether or not it was cheaper cause it was only one bed I'll never know but I would've rather paid the extra 30 bucks to get a good night's rest. the 5-7 free drinks was great and so was the lobby area. that's the only reason we opted in to stay another night.

Miinukset: when I went to check in the lady told me they gave my room away cause (I found out later) they had a totally different card on file that wasn't mine n it wasn't going through. I said n you guys dont bother calling? she said we did and you didnt answer. I said you guys didnt call, in fact I called you guys to let you know we were gonna get there super late n the lady looked up my info and room and told me I was good. so I accepted the one bed and ended up sleeping on the recliner which sucked. when we got to the "nonsmoking" room it smelled like cigarettes for days. the bathroom was a little dirty and stinky for some reason. the room was a little outdated and could definitely use a face lift.

Plussat: The Fresh omelet from the lady in the morning.

Miinukset: The music from the lounge was so loud you could hear it in your room. Stopped at 2 am was not a happy camper. Breakfast at the breakfast bar was cold.

Plussat: Staff was very friendly

Miinukset: The room smell like sewage

Plussat: Gotta say, the mexican food hete is the best we have ever had!!

Miinukset: The toilets need upgrading to higher levels for us old folks knees!!

Plussat: Excellent place for kids.

Plussat: Everything

Plussat: I enjoyed the pool and the free popcorn

Miinukset: Update the rooms and the hotel don't leave dinner plates in the hallway all the time

Plussat: Breakfast was good

Miinukset: The elevator was broke so I couldn't get to the eighth floor.i had to walk all the way back to the front seat and let them know the elevator didnt work. Then they had to reset it. Then when I wanted to come back down I had to call and wait till the elevator was reset again. The front desk lady accidentally overcharged me 65 dollars so I had to call a couple days later when I noticed and they returned my money a couple more days later. They way they calculate your score and give themselves a high score is not accurate. Most of my scores were at the bottom and they gave themselves a 4.6. Rate them 3.4

Plussat: I really enjoyed everything about my stay. The staff from the front desk to the bartender was the very best.

Miinukset: I enjoyed everything

Plussat: The shuttle drivers to and from the airport were very friendly.

Miinukset: I had misplaces an item. I called twice about it and never received an call back.

Plussat: 8th floor was well worth the upgrade, the appetizers and free drinks was very hospitable. The downstairs entertainment was way more than expected. Overall pleasing and now will be the first place I choose In the upcoming stays.

Miinukset: Elevator On my side of hotel was broken. Long walk!

Plussat: I liked that even though they couldn’t find my reservation I made on booking.com they were still able to accommodate me. The room was nice and so was the front desk person. Restaurant was horrible. Too expensive and service was rude, Food was smelling bad. Not what you want with seafood.

Miinukset: Parking lot is way too small. There is additional parking in the back but it’s no convenient.

Miinukset: Although two people were there (the seat was for three people) in the shuttle, the driver didn’t let me get the shuttle saying he dldn’t want to squeeze others. He even made the joke if I wanted to drive the shuttle instead of him. It was 11.35 pm and he made me wait another half an hour for the next shuttle.

Miinukset: Everything was great at this hotel. The facility was extremely clean and well maintained. The restaurant has delicious food at a reasonable price. I would recommend it to anyone with no hesitation.

Plussat: Breakfast good as always... Maybe change the meat from sausage to bacon or ham.

Miinukset: This is the third time we stayed at that location. Very disappointed that the pool was closed. Last year remodel....and this year close for the season..REALLY!!! Closed for the season, summer just started. What is upsetting we book these hotels at least have the decency to let us know ahead of time about pool closing. We pay hard earn money we expect to have all the amenities. And also we dont like being threaten with "you can cancel but you'll still get charged a fee for canceling the day of. .. .

Plussat: Great hotel, staff. But, floors are too thin. We stayed on 2nd floor and could hear every step those above us made. IF we ever stay here again it will be on 3rd floor. After all... sleep is kinda important.

Miinukset: See comments

Plussat: Breakfast was excellent!

Miinukset: Nothing

Plussat: Too expensive

Miinukset: Smelly room and too expensive

Plussat: Location

Miinukset: Cleanliness

Plussat: Great parking well lit

Plussat: That the motel was close to what I needed

Miinukset: The pool was closed the room air conditioner wasn’t as cool the lay 2nights. The breakfast wasn’t as good as I thought it sure be

Plussat: Hospitality is wonderful

Miinukset: Breakfast truck hadn't came in, so no waffles or gravy. Breakfast was still good

Plussat: Staff was extremely helpful and nice. Love the location. Would definitely recommend this hotel to stay in.

Plussat: Very comfortable bed and nice large room.

Plussat: Location

Miinukset: Bathroom was tiny and bad ventilation, closet smelled old and dirty, and the sofa bed was disgustingly dirty with food trapped in the mattress. My daughter couldn’t sleep on it.

Plussat: Staff, especially the breakfast crew was very pleasant and attentive.