Orange Beach hotellia

Plussat: I Loved Everything About This Hotel I Most Definitely Will Be Back

Miinukset: I most definitely couldn't answer this question I absolutely love everything about this place

Miinukset: I have stayed here several times but won't be back. Horrible desk staff. Manager was rude! There are much better places to stay in Gulf Shores and Orange Beach!

Plussat: Clean. My son loved the pool.

Miinukset: One of the elevator was broken for most of our stay

Plussat: Breakfast was very good. Something for everyone. Vernessa and Orlando were very helpful.

Miinukset: Sink was stylish but very shallow.

Plussat: not best of food but served the need

Plussat: Convenient location, clean/nice room, and fantastic staff!

Miinukset: The mattress was a little stiff

Plussat: Overall it was an excellent stay ..cant wait to stay there again

Miinukset: Breakfast choices

Plussat: The room was great. The shower was the best!! I enjoyed the balcony view. The breakfast was great, and the customer service was wonderful.

Miinukset: The only thing I didn't like is the unexpected deposit to my account, and the fact that I was told it would be Tuesday before I could speak to someone about it. Other than that, I had a great experience there, and would possibly stay again in the future.

Plussat: The grounds and view ... super.

Miinukset: no complaints

Plussat: The hotel is in a great location, very clean, and comfortable beds. The staff was very friendly, and the free breakfast is a plus!

Plussat: Breakfast was great. It was easy to get to the beach and walk to the Wharf for meals.

Miinukset: No

Plussat: The property was clean, the staff was friendly, our room was so pretty with a view of the pool.

Miinukset: I just wish hotels would tell you up front about their holding fee, but really no complaints.

Plussat: Everything

Miinukset: Nothing

Plussat: great folks, bar staff, location, beds were great!!

Plussat: Everything else.

Miinukset: Just a little pricey.

Plussat: Location and atmosphere. First class hotel at a reasonable price.

Plussat: Beautiful room views and friendly staff

Miinukset: The coffee and bland toiletries

Plussat: Everything was very clean and the employees were all very friendly.

Miinukset: The beds were too soft for me but that is most likely personal preference.

Miinukset: TV picture seemed to be not HD. TV kept loosing signal and freezing the picture

Plussat: Beautiful location!

Miinukset: Bathroom to small. Could not turn shower faucet past warm so no hot shower.

Plussat: Views

Miinukset: Room air would never cool. We were hot the entire time.

Plussat: The view, the pools, the food, the easter activities

Plussat: View, location and the people

Miinukset: No microwave in the room

Plussat: Cleanliness of the hotel and the view was amazing!!

Miinukset: The only thing that wasn’t up to par was the breakfast. The plates were dirty with food crusted on them and the food was not hot.

Plussat: Location

Miinukset: No

Plussat: Staff

Miinukset: Yes we were charged twice but they are working on it!

Plussat: Beach front

Miinukset: No

Plussat: They had a great continental breakfast and the beach access was awesome.

Miinukset: The elevators were extremely slow.

Plussat: ...nice clean smart design. More intelligent than most. White, grey and Tiffany blue. Great room at the 4th floor balcony with wide screen view to ocean...

Plussat: The view was spectacular and Leslie at the front desk was super helpful!!!!!! Want to go back soon.

Miinukset: Could not go on boardwalk , didn't know it was private property.

Plussat: This was our second stay in 3 years. The staff is always helpful and friendly, and it's been super clean both visits. This is by far the best value we have found, and we will definitely be back!

Plussat: Everything...the view, the pool, the staff and the breakfast was awesome!!

Miinukset: That I didn’t have time to stay longer 😢

Plussat: All good

Miinukset: Nothing

Plussat: Exceptionally clean

Miinukset: No complaints at all

Plussat: The location was great and really friendly staff.

Plussat: Clean rooms, comfortable bedding along with a beautiful view

Miinukset: I cannot think of anything.

Plussat: The staff was very friendly and helpful. Our room was spacious and very clean. The beds were very comfortable! We really enjoyed staying there. It was right on the beach.

Miinukset: The only problem, read the beach had eroded and we had a 4 ft drop getting down to the beach. Getting down was easy, getting backup was the problem. We had to walk a ways to get to where the beach was flat. However, we still enjoyed our time on the beach

Plussat: Location, staff, free cookies!

Miinukset: There were 5 chairs, and only one small table. Logically this didn't work out well, but that was a very small detail and we had a great time experience.

Plussat: Everything was great

Miinukset: Nothing

Plussat: The ocean view

Miinukset: We were kept awake by noisy people in the next room both nights.

Plussat: It had a nice balcony and view. It was very clean.

Miinukset: Upon arrival the agent at counter was not very friendly and never made eye contact. She was very short with answering questions and not very informative.

Plussat: It's right on the beach.

Plussat: The bed and pillows were extremely comfy! The welcome cookies were the best!

Miinukset: I didn't like the $50 deposit charge I was not aware of ahead of time, and although I'm getting it back it's been 12 hours since I checked out and it has yet to be credited to my account, we left the room as it was when we arrived.

Plussat: Air conditioner was not working properly.

Miinukset: Warm room.

Plussat: Clean friendly staff

Miinukset: Noisy adjacent rooms

Plussat: All rooms with balconies facing the Gulf... Check In: Presented credit card used for securing the room...ID needed:official LA DOI license...official LA (pictured) Conceal Carry Permit...LA Sheriff's badge & credentials...No...'Do you have a Passport?'

Miinukset: Lobby area way too small when an event is being held...No place for event participants to go but in the lobby which over crowds when paying hotel guests trying to come and go to check in or just get to the elevators..

Plussat: I loved the location, and the hotel was above my expectations.

Miinukset: The hotel billing was confusing.

Plussat: It was so clean. It always smelled fresh. We had great staff service. Everyone was very polite and helpful. It feels like we got a steal for what we paid. I know it's not peak season, but the hotel is beautiful and very nice.

Plussat: New modern clean and guest centered

Miinukset: It was across the street from the beach

Plussat: very pet friendly. toys and treats. Staff was so kind.

Miinukset: No free continental or hot breakfast.

Plussat: Big clean rooms and great location.

Plussat: I like the fact that it was close to everything I needed also just it had a lil bar in the lobby brilliant idea for strangers traveling alone to get to mix and mingle a little...

Miinukset: No free breakfast

Plussat: The hotel allowed our dogs to stay with us.

Miinukset: Gulf Shores beaches are not dog friendly and we were told the trails at Fort Morgan no longer allowed dogs. The grassy area for dogs to poop in was too small, the hiking trail had sand spurs, and other guests did not clean up after their pets.

Plussat: not impressed, was told it was free, was not free

Miinukset: location was across from beach. No access to beach, was told there was shuttle was not offered

Plussat: Very clean and staff was very helpful and professional. Room was gorgeous.

Miinukset: Beach view means across the street from the beach. Walls were thin and we could hear a baby crying several times.

Plussat: Very clean. Well kept. Very courteous staff.

Miinukset: The indoor pool was cold but the pool room was very heated.

Plussat: Clean, staff was friendly and very accommodating

Miinukset: Nothing

Plussat: Unique in style, and the location was perfect! Customer service was outstanding. They have a coffee shop attached.

Miinukset: Neighbors dog wouldn't stop barking.

Plussat: beautiful hotel, lobby was sparkling clean, outdoor areas manicured & spotless & alcoves to give people the sense of privacy. loved the room & general feel & comfort

Miinukset: due to either computer issues or likely user error, it took over 45 minutes to check us in. She couldn't get it to register a Credit card. Should be more up front that tho hotel is across from the beach there is NOT public beach access to walk to

Plussat: Excellent location. Central to AL/FLA state line attractions.

Miinukset: Add a second bath.

Plussat: The staff was excellent. The location was good.

Miinukset: They have not credited the $20 hold on my credit card. We didn't request any additional services and the parking was free. SO please refund my money.

Plussat: The free breakfast was awesome. There was a lot to choose from I liked the buffet presentation.

Miinukset: the pool needed some attention and the hot tub jets were not working.

Plussat: Right location

Miinukset: No it was very nice

Plussat: The hotel was extremely clean, the staff was friendly and left us alone, and the location was amazing.

Miinukset: Nothing - we loved it all.

Plussat: The on staff people at any hour of the day where very helpful, always smiling, and answered our questions on as needed basis. We where very pleased with morning breakfast options and the cheerful greetings /service by the janitorial staff. Great job.....

Miinukset: The information pamphlets rack was less than full on our option choices for the area. Would have appreciated more printed options.

Plussat: Easy to the beach. Everything is great

Plussat: Very close to Johnson Beach in Perdido Key; great breakfast

Miinukset: The bed was not that comfortable

Plussat: Very clean and quiet we had a problem with AC maintenance came and fixed it immediately it turned out to be user error

Plussat: All Staff were very helpful and pleasant. Great breakfast !! ENJOYed it!

Plussat: The lady at check in & at check out was so friendly, kind, & helpful. I believed she was glad I was there. Great customer service!!

Plussat: Everything. Breakfast was great. Staff was pleasant and accommodating. Rooms were nice, clean and very comfortable. The location was within walking distance of dining and shopping.

Miinukset: No complaints at all.

Plussat: I liked that the rooms were very excellent with double beds and a couch bed with a great bathroom that blocked off the toilet and sink.

Miinukset: I didn’t like that our room wasn’t cleaned one day and we didn’t have towels for that day

Plussat: Cleanliness, convenient price, and friendly staff

Plussat: Breakfast was not included.

Miinukset: Breakfast should have been included for cost of room.

Plussat: Everything

Miinukset: Nothing

Plussat: The staff was extremely helpful. I didn’t come across one staff who didn’t seem genuinely caring about my stay. The beds were very comfy and the room was clean. Was pleasantly surprised with being able to log into Netflix on the tv. Also inside there’s a deli and Starbucks, didn’t get a chance to use but was happy with the option of that plus a pool and gym. Would definitely come back and plan to.

Miinukset: I didn’t actually check because we like to sleep in but from what I read online they do not offer breakfast which isn’t a big deal to me but would have been a plus.

Plussat: It was a great stay. Everything as advertised! Marking this one for future visits!!

Plussat: The customer service was awesome; equally every person at the front desk was very courteous and accommodating.

Miinukset: The lobby was updated very nice, it would be nice if they upgraded the rooms more; especially the bathrooms.

Miinukset: Didn't vacuum room our whole stay. Didn't clean first day

Plussat: Food was good

Miinukset: Price for the food

Plussat: Cleanliness

Miinukset: N/A

Plussat: Love the motel staff , everything was clean and just what I needed

Miinukset: No complaints at all

Miinukset: Hotel had remodeling being done. Very loud. Room was old. bathroom door had large pieces of veneer missing. TV was smaller than normal. Bathroom was soo small ? 5' x 5'. Says it has a beach. The beach was the area surrounding.the pool. Breakfast was bad

Plussat: The location was on point.

Miinukset: Not much. Going thru Renos was a little awkward.

Miinukset: The pool had no towels and when I asked for one, she did not want to help. She told me that they were out. I asked for a regular towel and she said they did not give those out. I asked what I was supposed to do with my wet daughter.

Plussat: Friendly a

Miinukset: Nothing

Plussat: Social hour, excellent breakfast, friendly stafff, nice rooms, comfortable beds, free laundry facilities

Miinukset: Only got 3 towels per day, 4 People in our room, had to ask daily for another towel Ran out of Toilet paper, no spare roll in bathroom Beds were not made one day and other days it was just a sloppy tops the covers up.

Plussat: Value and service

Plussat: The bed was very comfortable,the room had everything the two of us needed.The breakfast everyday was awesome!!! Not to far from the beach. POOL was cold but nice area to sit by. Appetizers was a nice unexpected treat!!

Miinukset: Was a dog pee smell the first couple of days, we were the first room off the elevator maybe this was why.

Miinukset: Pool was not very nice. Room was dirty. Loud construction noise. I was only staying for 2 nights so I didn't say anything.

Plussat: the suite is clean and comfort

Plussat: Nice facilities. They were in the process of renovations. Location was convenient to shopping, restaurants, and beach. Just went for a quick weekend shopping trip, it was cool, so did not go to beach.

Plussat: Spaciousness of the room

Miinukset: Location construction debris no hot water foul odor in the room staff shortage

Plussat: Breakfast

Plussat: Breakfast

Plussat: Nice breakfast, comfortable beds.

Miinukset: Quite noisy from room above.

Plussat: Bed very comfy. Breakfast very good. Staff very friendly.

Miinukset: N/a

Plussat: Cleanliness,size of bathroom

Plussat: Cleanliness

Miinukset: The room was right next to the kitchen and you could hear everything they were doing in the there from 6am on. Very annoying when you are trying to sleep!

Plussat: this is a great hotel in gulf shores, alabama. we have stayed here many times with the same if not better experiences with the staff the location and cleanliness of the hampton inn. we will continue to stay here; enough said!

Miinukset: nothing at all; perfect!

Plussat: Everything is good ，I feel surprised the price they charged us is higher than website show.

Plussat: Hampton Inns are always a quality experience.

Miinukset: We stayed 5 nights. The breakfasts were nearly identical. Others we have stayed in varied the main selection.

Plussat: Desk clerks and cleaning staff were friendly. The room was nice and clean. We loved the big walk-in shower.

Miinukset: This breakfast was poorly run. We came down at 8:00 on both days, they were out of most food.The food that was there was COLD.Staff was more interested in her phone rather than filling up food.

Plussat: Great location, clean room, comfy bed, nice breakfast.

Miinukset: No water pressure and the water was yellow.

Plussat: Appea

Miinukset: Cleanliness of rooms, friendly staff, breakfast options.

Miinukset: Charged an 50.00 to card said would be put back in 3 to 5 days! That's BS

Plussat: Location

Miinukset: The shower had mold in the caulk. Room 224 needs to have the shower attended to.

Plussat: It was the perfect Anniversary getaway. Staff was great! Room was nice and clean! We will definitely be back!!!

Plussat: Location great for us. Staff was very accommodating. Great breakfast.

Plussat: The pool was great.

Miinukset: Housekeeping was supposed to come by and clean and they didn’t.

Plussat: Location and views were amazing!

Plussat: It sucked! We had our grand kids with us and they ask to go somewhere else to eat after the first morning. Was out of milk, only apples for fresh fruit, waffles would no hold together and juice was bland to sour.

Miinukset: Temp in room got to 81degrees one day. Said they fixed it but that night showed 71 degrees but was cold in room. One day only got 3 sets of towels for 4 paying people.

Plussat: It was extremely clean. The people who worked there were both helpful and friendly.

Miinukset: The breakfast was mediocre. They used to have biscuits, gravy, ham and bacon but not anymore. I guess it was good if you haven’t been there before.

Plussat: Loved the covered parking, and the staff was all so welcoming on my first beach trip! The breakfast included exceeded my expectations and even included fresh pressed juices and smoothies. Will definitely be booking this hotel again in the future.

Plussat: Breakfast had good options that changed a few times during our stay. The staff was super nice. Great location on the beach.

Miinukset: Coffee in lobby was usually lukewarm, (if it wasn’t empty) as the day wore on. Beds had very heavy comforters and only one lighter blanket in the closet for a two queen room. We are on the beach, we really need an Option other than winter bedding. Breakfast was good if you can get to it. Too many guests in a small area. Only one set of elevators for 9 floors of people. Not a problem during the week of Christmas but Friday and Saturday after was hectic. I can only imagine how hectic the summer season would be.

Plussat: the location was great. Not far from where we hung out.

Miinukset: the hot breakfast. You need biscuits, bacon, sausage, and scrambled eggs

Plussat: Location, free breakfast

Miinukset: Cleanliness

Plussat: The breakfast was good and the room was clean but that is the only and I mean only positive thing I have to say.

Miinukset: Initially we were put in a room that was not what was described in the booking.com advertisement and I went down to the front desk and showed them the issue and what I booked. The lady was nice and explained this is a common problem and even tried to get us in a better room but they were all booked so she gave us some free water bottle and a coupon book for our troubles. Truthfully this was the fault of booking.com for not clearly defining the room types on the listing. From there on was entirely the fault of the facility. The first time we went to the room only 1 of our 2 keys which had just been made and had not left our hands would work. So we went down to the front desk (at the same point we tried to figure out the room type situation) and they remade the key. We went back up and now the new key works but the one that opened the door before does not. So we have them fix the other key. We leave to go try to enjoy the beach and come back and now neither of the keys work. The woman at the front desk accused us of tampering with the keys but sent maintenance up. The maintenance man was incredibly nice and the only reason I gave the staff a fair rating. He truly was picking up everyone’s slack. It took him over 15 minutes to get our door open and another 20 for him to “fix” it. He tested our keys and they both worked so at this point it’s 8:30 we have spent the entire trip solving problems and we go across the street for dinner. We came back from dinner and wanted to go swim before the pool closed in an hour. We get back in the room and change and notice our toilet is overflowing. We go to the front desk for maintenance and when we get back up neither our keys nor maintenance key would get us in the door. He decided to call the front desk and demand we get moved to a new room which was still not the room advertised on booking.com. This room actually had a functioning door (at least for a while) but was in much worse shape then the other room. More To follow

Plussat: Excellent staff/- very helpful and friendly. The best location— close to everything. The hotel is actually sitting close to the beach-/ awesome. Will definitely stay there again. Have already told several friends about this fabulous hotel

Miinukset: Nothing- above and beyond my expy

Plussat: Everything was just great. Staff,room,food just wonderful

Plussat: Quietness.

Miinukset: Being told no changes couldn't be made or receipt could be given due to third party booking. My credit card was charged more than 7 days prior to my check in but when reservation was made it stated pay at property. I received a confirmation called 4 days prior to check in but no changes could beade due to 3rd party booking

Plussat: Very good excellent food great

Plussat: Breakfast was pretty good. Prefer the waffle machine compared to the new auto pancake device. Pancakes were okay but chewy.

Miinukset: Had cold shower multiple times.

Plussat: Loved Everything and easy walk to the beach was great. Would love to come again. Beds were excellent. Breakfast fantastic! Only suggestion have more half and half or plain coffee mate not everyone likes flavored creamers and we just didn’t have enough. That’s just us not everyone.

Miinukset: Loved everything!❤️

Plussat: Location

Miinukset: no hot water in shower

Plussat: I like everything except the pool heater issue. It's extremely clean ALWAYS. Faculty is extremely nice. We will continue to come back.

Miinukset: Pool heater has been broken down two years in a row now (in January). However, they did tell us the day we left that they hopefully got it permanently fixed.

Plussat: We love the location and easy access to the beach. Clean, staff is great, love the co tine tal breakfast. Love the double pool and hot tub!

Plussat: On the beach

Miinukset: Everything was great

Plussat: The property was on the beach! My grandchildren had a blast ! Would recommend!

Plussat: 1. The ladies at the front desk were great very friendly and helpful (Sasha and wish I could remember the other girl). Sasha helped me out and when I brought the issues she profusely apologized. 2. The location was great for the activities I wanted to do. 3. The lobby had print outs of NYE activities in the area. That was very helpful for us who didn’t have a plan.

Miinukset: 1. The bed wasn’t made. It look like someone as slept on it. It also had hairs all over. The front desk switch rooms immediately. The other room the bed was made and seemed to be fine. I should have checked under the covers as when I returned from NYE party I saw the sheets were dirty. It seems like the house keeping personnel just makes the beds and don’t change any of the sheets. 2. You need shower shoes for sure! 3. Make sure you read the sign for the balcony otherwise you will be locked out. If you go to the balcony and close the door, it will lock you out.

Plussat: We loved the location and access to everyrhing. Nice Hotel, friendly desk and great breakfast.

Miinukset: Requested a lower floor room due to elevator issues but was placed on the 3rd floor. Having to use the stairs for each trip in and out of the room was less than comfortable.

Miinukset: Kitchen stove exhaust directly outside my balcony. Asked to turn off, only went off 1 night.

Plussat: Loved the location, very nice beds and room.

Miinukset: Parking was a little difficult

Plussat: Location and the staff was very friendly and helpful. And we enjoyed the restaurant

Miinukset: Our room. The bathroom door didn’t shut. Very few outlets. Fan in bathroom was very noisy. Outside our room. Elevator floor was trashy. Patio area was always sandy and dirty. Over 24 hours there was dog throw up on the patio area until my husband asked them to clean it.

Plussat: Location

Miinukset: It’s an old hotel and they just keep it painted up. Carpets were awful

Plussat: on beach

Plussat: It's hard to say what I liked best about this hotel. Everything was great from the person checking us in, to the person checking us out. The location, and beach access was amazing. This hotel will be our go to hotel on our next visit to Gulf Shores.

Miinukset: No. Everything was perfect.

Plussat: Loved location. It was exactly right on the beach. Just what we wanted.

Miinukset: I Did not care for the night manager !!!

Plussat: The Island Pancakes Cafe had a delicious selection of food. The staff were very pleasant and super friendly.

Miinukset: No.

Plussat: Location was exactly what we wanted. Did not take advantage of breakfast. If that was included, we were not advised of the amenity.

Miinukset: Had to ask and receive a ocean view room. Up charge for that was a disappointment. Hot tub was not operating efficiently. Water was not hot and jets were not consistent.

Plussat: The wing we were in was very close walk to beach

Miinukset: You could enter pool areas without room key

Plussat: Location and cleanliness if rooms and the friendly staff

Miinukset: Lobby didn’t have cushions one day. Restaurant chairs very dirty

Plussat: great location and modern and clean room right on the beach. Perfect in every way

Miinukset: Nothing I didn't like

Plussat: Staff was friendly. Easy valet parking with very friendly attendants. Hotel was in a great location. Beds were comfortable.

Miinukset: I did not like how sterile the rooms are. No closet. Dark black bathroom with dim lighting. Hard to see.

Plussat: Close to everything, clean right on the beach

Miinukset: Thin walls you could hear everything going on around your room.

Plussat: Right on Orange Beach, very nice, clean and updated room, comfortable beds, had everything we needed, plus free parking, free breakfast, free wifi, free newspaper. Exceeded our expectations.

Miinukset: The side view balcony was tiny, no room to sit, but good for drying beach towels, sandy shoes

Plussat: Clean and affordable

Miinukset: Nothing

Plussat: The beach.

Miinukset: The rooms were small,you couldn't walk on the balcony,the room was dirty,the breakfast was awful,over prized hotel,bad experience.

Plussat: Right on the gulf

Miinukset: No hot water only warm for a shower.

Plussat: The hotel lobby reaped of cigarette smoke it was disgusting.We killed a roach in our bathroom shower,I was going down to get our money back and leave but everything was booking so fast elsewhere so quick we sucked it up..

Plussat: Easy in and out access

Miinukset: For being a smoke free hotel there sure was aloof smoking at pool and on balconies.

Plussat: Only the location!

Miinukset: The rooms was are very small as well as the balcony. I had a horrible experience with the cleanliness of the room. The sheets were dirty and the comforter had blood in it 2 times, yes after they replaced it once. I wish I could tell more. Do not book!!!

Plussat: Location

Miinukset: The room was too small

Plussat: Location directly at the beach, shops nearby,

Miinukset: Nothing

Plussat: Large room and great staff

Miinukset: Carpet in hallways needed to be cleaned.

Plussat: Location of hotel was excellent.

Miinukset: Room was not cleaned daily.

Plussat: Location

Miinukset: Needs a restaurant

Plussat: Clean, good location & helpful staff

Miinukset: Instructions about TV... I know it’s just o a big deal.. but it would be nice to be able to figure out the Guide.

Plussat: Everything the food the comfortable stay the location the room was very clean

Plussat: Location and the staff

Miinukset: The pillows. They were too hard

Plussat: I noticed how clean everything was

Miinukset: Nothing

Plussat: Everything. And the staff wascWONDERFUL!!

Miinukset: N/A

Plussat: There was no light outside our sliding glass door. Asked front desk and she said well it should be but didn’t know where the light switch would be. Room was very small for my husband and I and two teenagers!

Plussat: Hotel was beautiful! Modern,close to the beach,very clean and friendly staff!

Plussat: Refused us saying they were not pet friendly. On the website, they indicated pet friendly. Did not stay.

Plussat: Loved the location with beach access!! Paid more for the room to add breakfast; it was worth it! Delicious and very friendly service. The bed was very comfortable and the room was clean.