Best Western Plus Sunrise Inn

Obviously, you didnt get my email...

The bottom floor bathroom toilet flooded and there was shitty toilet water all over the place and the only thing they had in place to clean it was a fan. She told us the pool would be open soon so we went to town for dinner and got back to hear the whole pool facilities were closed for maintenance. Which was really an annoyance because we picked this hotel because of the pool and hot tub displayed in the pictures. We went up to our room to try to make the best of things to watch a movie and ended up on the phone with telus for an hour because the movie wasnt working. We were really upset and tried to get a refund during this time but were told we couldnt get a refund or even a discount because we booked through a 3rd party. In my opinion, i still feel like i should get a full refund, we really would have gone somewhere else and actually enjoyed our stay.

Room could have been cleaner. Spider webs in the room

The hotel was very quiet & staff was friendly. The room was clean.

Best Western hotels are always clean with good sized rooms for a larger group in each room. the pool was large and the breakfast was good (included).